This salesman Marcus needs to spend more time making sure the cars are checked properly rather than abusing and insulting customers who have had a bad experience not one or two I may add but an avalanche of terrible experience with no recall shame on you

We bought a car from them August last year 2020. To cut long story short. We were told they would service the car to a high standard unlike other garages. Two month after owning the car I had to jack the car up to look underneath as there was rattling coming from underneath, while looking underneath the car I noticed the oil filter is old, clearly they haven't done what they were supposed to do. I checked the service book they have stamped it. I informed them my finding. They started making excuses saying that the car didn't need serving it had another like 7k before its needing serviced. And I asked why did they stamped the book if they hadn't done the service. Their excuse was it was a mess communication with their mechanic. Aweek after I informed them the service light came on, and the car has only done 800 miles since it got delivered to us. I asked them that if I take the car to a local garage to get it serviced would they pay for the service. They refused that, again them saying that the car didn't need serviced. So we contacted the finance company they contacted the garage. The finance company kept me informed to what was happening over the phone and via emails. The garage offered to service the car but we had to take it back to their garage, we refused the offer as we had to travel 6hrs there and back just to get an oil and oil filter changed. The finance company phoned as again and said that the garage were willing to offer us £20 towards the service £20? What an insult. At the end the finance company had to pay for the service. My advice is to avoid dunwell motors go else where...

Having not bought a used car for some time we approached the matter with some trepidation. So glad we chanced upon Dunwell Motor Company and in particular Mark and Marcus at the Haddington site. They had a Hyundai i10 that ticked all our boxes at a great price. No off putting sales patter or pressure. Just honest, informed answers to any questions we had. The car was MOT'd, serviced and a couple of worn parts replaced before we collected. A couple of minor issues arose post-sale but after a quick call we were assured they would be addressed if we popped back in, no reluctance whatsoever. Back in today and everything was sorted, in fact I would say Mark went beyond the call of duty. Great car, great price and great service. Would definitely recommend.

I must admit that I was slightly concerned when reading some of the reviews on here, after I had seen a car I was interested in at Dunwell Motors in Haddington..... To the point that I felt that I couldn't make a decision without getting a second opinion from my regular Mechanic..... I needn't have worried..... Mark was extremely helpful, and had no problem at all allowing the car to be given the once over, after which I was more than confident to go ahead.... The result is that I have a car I am delighted with, in immaculate condition at an excellent price, and all the service I received from Dunwell was quick, knowledgeable, professional and efficient...... Will definitely recommend and use again!

Travelled down to Dunwell Motoe Company to buy a fiat 500 car had new mot on way home the clutch stuck twice and headlight bulb not working reg plate bulb gone too and boot switch gone called and was give cheque to fix I have since had car in too garage from grinding coming from the back and told now need to replace both rear discs and pads at front and new discs at fro t as the ones on the car have been tried to be cleaned up also the bonnet needs to be adjusted not happy.

I heard about Dunwell Motor Group from a friend who bought a car from there and had a great experience and I was not disappointed! I found my dream car there and the staff were friendly, helpful and answered all my questions honestly. I took finance out on the car and they talked me through the whole process and I had many questions as it my first time financing a car and they were great through out the whole process. I have since been back to get my car maintained by them (MOTs etc) and they are brilliant. Will definitely buy from them again!

After nearly a year of persistent trouble with oil leaks, a replacement rocker cover (due to old one being glued back together after engine failure a month into having the car.. depolution issues..abs/esp issues...have had to obtain an independent engineering report to sort this at the cost of 180 quid...to take this further. How on earth Dunwell Motor Company can sleep at night is beyond me...this car has cost me hundreds of pounds!!! And still issues to be sorted out.

We were downsizing from a two vehicle household to one. I have had one car for fifteen years, my husband has had fifteen vehicles in that time. We eventually decided on a compromise and after being pipped at the post in Inverness we found our dream vehicle in Haddington. Between us we asked all the right questions and were given suitable answers. Payment transfer was easy, sorting out tax and insurance was easy with guidance. Date set and despite awful weather conditions hubby went to collect the car. There was a new MoT on the vehicle, but on arrival home (300miles) there was an issue with steering and the engine management light was on. Phoned the garage to be told it should go back to them for repair, but as we had warranty it could go to local garage for repair. Our local garage was shocked that the car had passed an MoT and although he managed to reset the tracking there was still an issue with the stop/start due to the additive not working properly. This could only be resolved by a Peugeot dealer (80 miles away). Next day the car broke down again and was taken to Peugeot dealership. They had it for a week putting things right during which time we had to pull out of the sale of my previous car as due to disabilities we could not be without a vehicle. The breakdown company were reluctant to take the car that far away but I explained the fault could not be fixed locally. When I spoke to Dunwell they said the car should have gone back to them, but there was no way of getting it there. To add insult to injury the warranty would not pay out because they had not been consulted first. I put my complaint in writing with backup receipts but have so far received no reply, despite the fact the letter was sent recorded delivery and had been signed for. I truly wish I had never heard of this company. The outlay to put it roadworthy has been £1,000 over the £3,000 cost of the car. I have no confidence in it any more and there is now a clonking noise on starting nobody can put a finger on what it is........more anxiety until that gets fixed. The documents came home and the "Two careful owners we have sold the car to"......turned out to be four owners....one of whom was AVIS rent a car, The full service history was a farce too....the pages had been torn out of the service book and Peugeot said it only had a limited service history because of its original owner...AVIS.

bought a top spec car from them with a years MOT. Wasn't top spec at all, half the stuff listed didn't exist. Asked for a refund under the 2005 consumer rights act...was pretty much told where to stick it. Were very nice and friendly until they get your money. Car had been MOT'd the previous day, yet there was a chip in the windscreen. Took to garage and told it should never have passed an MOT..of course they do their own MOT's. Avoid at all costs..

My self and my family have been buying cars from dunwell motor group for several years now And the quality of the cars we have had and the professional service has been 2nd to none keep up the good work guys