Paul E, January 2018
"Merc"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Brought this car last week with a promise of new M O T which I got.Once home with car found out the horn wasn't working and the bonnet wouldn't open why then was it given new MOT had it fixed at my own expense of £150 which the company will not pay back.
+1 Found this review helpful
Marcus Thomson from Dunwell Motor Company in response to Merc
Hi Paul
Thanks for you're review but we would appreciate a bit of honesty. Indeed you phoned up mentioning you're horn faulty and bonnet not opening to which we asked you to bring the car back and these would be covered under warranty. 3 times we spoke and booked you in and you failed to turn up. You then phoned up to say you had you're local garage do it and wanted us to pay the bill, we explained work had to be carried out here for the warranty on many occasions.
You bought a very nice car but had a couple small issues which we were happy to fix but unfortunately you didnt work with us to resolve them and have left an un honest review.
Irene R, October 2017
"REVIEW"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
THAT'S NOW 5 I HAVE BOUGHT FROM DUNWELL MOTOR COMPANY IN HADDINGTON!
+1 Found this review helpful
Eleanor W, October 2017
"Fantastic! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I bought a Mini from Dunwell Motor Company Haddington and it's just fabulous! The staff were so professional and couldn't be more helpful. I highly recommend them.
+1 Found this review helpful
Lguest, April 2017
"Not so good..."
1.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I bought a nice wee car from Dunwell Motor Company Haddington a few months ago and asked about a warranty. The owner advised me that there would be no need for one as the car was great and reliable. They made me pay for the one instead (3 months at an expensive cost). The week after the warranty ran out an injector broke and the car broke down on a dual carriageway. After a very expensive repair I now have a difficult to diagnose fault that makes the car run badly, and have been advised will likely be very expensive to fix. After a few different opinions it seems probable that someone put petrol in the diesel engine prior to me buying it.
It's unlucky that it broke just after the warranty ran out, yes, but it is also likely that they new about this at the time of sale.
+4 Found this review helpful
Marcus Thomson from Dunwell Motor Company in response to Not so good...
Thank you for you're review but unfortunatley if the wrong fuel had been used in a car it would'nt run, also you ran the car over 3 months with no issues ? so how are we to know if this was the case ? The unfortunate event of it happening outside warranty is the issue you aren't happy with ? as i am sorry this happened but this isn't our fault or to warrant a bad review ?
Stacey W, September 2015
"honda civic dunwell motor company"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Since buying my car from Dunwell Motor Company everything has been going well, I did have to go back for the brake discs and pads to be replaced but they did it no problem. They're a good dealer and they took care of me during and after.
+3 Found this review helpful
Grant H, August 2015
"Dunwell Motor Company Haddington review"
2.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I am relatively happy with my car from Dunwell Motor Company in Haddington as far as what I've got for the price although I have friends who have bought better motors for a better price of other dealerships in the area. I would of liked the car to be checked out by the dealership more before sale as for example I had to change the timing belt myself shortly after driving the car away. I'll likely be looking elsewhere in the future.
+2 Found this review helpful
Staff from Dunwell Motor Company in response to Dunwell Motor Company Haddington review
Hi Meg,
Sorry to hear you have been left unsatisfied,
We understand you did'nt have a problem until a number of weeks after collecting the vehicle.
But being 300 miles away it was difficult for us to do as much as we would have liked to and that is why we paid for a warranty through a company to help if you had a problem. We don't have any say if they accept to pay or not.
We spoke to the warranty company and they mentioned the issue you had was a wear and tear item and because the car had just under 100k miles it was not covered.
We don't recall the ownership, as this is something that the public can easily access through a quick search and is not something we would hide.
If you would like to phone us to discuss we would be happy to talk to you.
Ben M, March 2014
"Ben321"
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
No surprises on my Land Rover Freelander Sport from Dunwell Motor Company, I don't have much to compare them with as i don't buy cars often, turned up, had lots of knowledge and
Done and dusted, no hassle sale. Even had a slight problem with the battery after so called them up and it was sorted straight away, thats all you want isnt it.
+2 Found this review helpful
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