FRAZER MACINTOSH from E Cars Waterlooville in response to avoid at all costs

Thank you for your review. In response we would like to highlight a few missed out points to this review. We forwarded you a text shortly after sale with reference to the Landrover Freelander you had Part Exchanged to us as "perfect". Unfortunately on inspection the transfer box needed replacing at considerable cost to us. Unfortunately 4 months after sale you had another transfer box fault on the Vauxhall Antara. We invited you to bring the vehicle back to us for inspection via the warranty company. This you refused to do as you only trusted your own garage. It was unfortunate that from the first call you made, everyone you dealt with found you extremely rude and abusive to the extent the warranty company employed a solicitor to deal with you. From discussions with your garage It is understood that you had fitted a tow bar to tow a large caravan. This was not mentioned to the warranty company and therefore they believed this contributed to the fault. We are happy to help all of our customers, but unfortunately you did not allow us access to your vehicle, where we have to facility to repair rather than replace the part.

Tock Eamdee in response to avoid at all costs

Be aware of this 2 Con artist Ian and Frazer. They always selling you a faulty vehicle. It going to cost you more time and money. At the end you end up with a faulty vehicle and out of pocket. The price on the vehicle look to good to be true. Ps They also had a garages so be aware.

Ian from E Cars Waterlooville in response to I'd avoid

Thank you for your 2nd negative review previously "Disgruntled customer". It was unfortunate the flywheel failed a few days after your 3 month warranty expired on your 2008 BMW320d with 114000 miles, and you were quoted £1200 from your local Garage to repair. You contacted us for help and we replaced the clutch and flywheel at very little cost to yourself (Goodwill gesture) and you were delighted with our service on picking your car up. Unfortunately our mechanic missed a bolt on the clutch bell housing which resulted in a small leak. We asked you to bring the car back to us to replace the bolt, which you declined insisting we pick it up. Unfortunately due to the ongoing abuse and threats we received over the phone we had to bar your number. You sent us a bill for £2.54 + £45 labour for the replacement bolt. We apologised to you for our failure with the missing bolt however we felt we had tried to help a customer after the car's free 3 month warranty had expired. It is unfortunate that we now have 2 negative reviews from the same person we tried to help.

Tock Eamdee in response to I'd avoid

This is very true, I have bought a vehicle from this dealer before. Stay away at all cost this I would class this dealer as Dangerous to public. The dealer also had a garage so be aware. This is true reviews from my bad experience. “Dangerous Dealer”

Frazer from E Cars Waterlooville in response to Disgruntled customer

Hi, Thank you for your feedback, but we have no record of your complaint and no name, dates or contact to verify your issues.

Sharon Williams in response to Disgruntled customer

Could I ask what garage he asked you to use as I have had a similar experience through this garage?

Mr Sathit Eamdee in response to Disgruntled customer

I have the same issue with this dealers my self. My Land Rover Discovery 3 Brake down just after 12month with Transmission Fault. Look like they purchased the damage vehicle and repairs to sell. Land Rover Gear box never going to brake down this easy. When I contacted them they told me to get it repaired at the local garage. I have over 5 Fault with the vehicle purchase from this dealer. Air Conditioning not working, Air Compressor is not working, rear parking censors not working, Front Disc and Pads Uneven on both sides, Alternator not charging battery EGR Valve Fault and Now Transmission Faults I don't recommend this dealer to anyone stay away at all costs.