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I haven’t even had the car 7 months and driven less than 2 thousand miles, and already I have visited Eddie Wright 4 times regarding problems with my Audi A1. First of all, I was sold the car with good faith and full intentions of it having bluetooth. Once handing over the car, I find out it does not and I had to pay £200 elsewhere for this to be fitted privately. Then, the car started with a clicking noise when braking. I returned to Eddie Wright to sort the problem and I left with even more problems than I initially went with. I called Eddie Wright immediately to book an appointment to come back in, due to my car making more rattling noises and was told a lady would ring me back. I was left for 2 days with no callback until I rang again and demanded another look over the car. Once returning to Eddie Wright, I have now been told the problems with my car are not covered in my warranty and I need to pay them or take it elsewhere to be fixed. The quality of aftercare I have received has been unprofessional, time has been wasted and a lot of running around for nothing, over the past few weeks. I am very disappointed with the service I have received, after putting so much trust in the business at the beginning, to find me the perfect car. I would not recommend buying a car from Eddie Wright or having any association with any of their services. They are very quick to sell you a car and as soon as something goes wrong you are left out of pocket!
Aysia Gazi-Wright from Eddie Wright Car Supermarket in response to Avoid!!
Hi Rio, I believe that someone should have been in contact with you to try and resolve the issues you have been having after seeing this review on a number of different sites. If you do require any further assistance please contact me on the email above. Thankyou
Having left an overnight holding deposit on a car in March 2020, we are still trying to have it refunded in June. Every time we contacted them for the refund we where assured it would be done immediately, then the lockdown came and the lying was no longer necessary, we are still trying now that they are all back at work. The lesson is, DO NOT LEAVE DEPOSITS WITH EDDIE WRIGHT CARS. I CAN ONLY GUESS WHAT THEIR AFTER SALES SERVICE MAY BE LIKE. Needless to say this one sale they WONT be making.
Reviewer has confirmed their email address
Matthew Spencer from Eddie Wright Car Supermarket in response to They don’t like refunding deposits
Dear Gordon, We are extemley sorry to hear that this is the expereince you had with us at Eddie Wright. This certainly isn't the standard of service we strive to offer and are keen to resolve the situation as soon as possible. I have passed your complaint to our sales team who will be giving you a call as soon as possible. Once again, please accept our apologies. The Eddie Wright Team
Richard in response to They don’t like refunding deposits
Hi I was just wondering if you have had this issue resolved? I am going through a similar situation. I was assured my deposit was 100% refundable and told " we cant keep your money you haven't even seen the car" once I asked for a refund I was told it would be in my bank in 72 hours. Since then I have been phoning 4/5 times a day asking for a sales manager to phone me (as there are always busy) for a week now and I have not had one call!
Bought a car in December and got Eddie Wrights to tax the vehicle so we could drive it home (£20) they never sent the logbook to DVLA so in April i found out my wife had been driving the vehicle and it was not taxed and was still in the previous owners name. So i have had to get a new logbook(£25). Sent emails to Eddie Wright and they never got back to me. Also took 6 weeks to get me the parcel shelf for the car which they said had been ordered on 4 different occasions. After looking at other reviews on this site it looks like this is par for the course with Eddie Wrights.
Reviewer has confirmed their email address
We bought our Mercedes from Eddie Wright Scunthorpe in August 2019. Salesman was great! Then the problems started. We had a major paint problem & a fault on the dash (Restraint fault). Nobody was interested at all for at least a month of calls, emails and using the text service, then still no help! We were so cross. We ended up contacting Mercedes UK & sorting the paint problem out ourselves (total full re-spray) and taking the car to an auto electrician to get the fault sorted! Eddie Wright did pay for this in the end! I Can’t fit everything on this review, but there was lots of running around & time wasted & it was very stressful. We bought the car in good faith & totally unacceptable aftercare! We even put in a vehicle complaint with the finance company. Total mess! Quick to sell you the car, unprofessional & useless if anything should go wrong afterwards. The manager was sending us out a cheque to say sorry & a little compensation for all the trouble in December, it’s now February & nothing! Please buy elsewhere, don’t make the same mistake we did! What a let down. You’ll be wasting your hard earn cash!
Reviewer has confirmed their email address
N in response to Terrible After-Sales Service!!
Did you not have a test drive?
Would never recommend buying a car from here,bought a car and had nothing but trouble,went for repair 4 times ended up being rejected,,they never rang you back as promised,after care shocking,think twice before buying a car from here.
Would highly recommend to stay away from this garage, after sale's are terrible sales management and service management are terrible not interested at all ive had issues after issues with my car, sales manager turned around and told me that there's no faults its just all in my head,
Reviewer has confirmed their email address
My son bought a fiesta st from these cowboys last month.nothing but issues with it, now clutch has gone and are they interested ?? No. They hang up the phone each time he rings Even the finance company says it must be rejected , are eddie wright interested ? No. Next step, Rogue Traders Because This is exactly what they are!!
Bought a car found our 8 months later our car wasn’t tax or registered to us (even though we paid for it) so we had to sort it ourselves half way up to our holiday destination. Promised a refund but nothing, ignore letters and calls and owes us over £160 after all the costS we entailed because of their incompetence! Avoid avoid avoid!!!!!
Reviewer has confirmed their email address
paul ellisSame thing happened in response to Absolutely Disgusting.
Same thing just happened to me with Eddie Wright's. No reply to emails or phone calls.
I bought a car from here no problems at all. However only gave me 1 key they said they would sort it but never bothered I just kept getting lied to I would not recommend to anyone
Me and my partner bought a car from Kenny 2 weeks ago. Fantastic service throughout. Brilliant handover very informative and helpful, never bought from Eddie wright's before but will be spreading his name and informing all my friends and family how brilliant he was. Thank you Kenny and the bottle of prosseco was a lovely touch
As a family business, For nearly 90 years we pride ourselves on offering honesty, trust, and impeccable standards. We are confident that with up to 700 cars you won't find a greater selection and our Price Promise Guarantee means if you find a car of equal quality or value cheaper elsewhere we'll refund the difference. We are adhering to all of the relevant COVID 19 guidance including social distancing and regular cleansing of the site and all vehicles. You can visit us with complete confidence and reassurance that we have your safety and well being at the forefront of our minds. Another great benefit is our One Stop Shop Service, this allows you to make one journey and drive away the same day! The best way to find out more is to come and experience it for yourself, give us a call or visit www.eddiewright.co.uk and see what our customers think and what we have to offer.
Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 1933
Excellent | 299 | |
Very Good | 30 | |
Average | 23 | |
Poor | 34 | |
Terrible | 35 |
Eddie Wright Car Supermarket
Warren Road
Scunthorpe
North Lincolnshire
DN15 6XH
Mon | 08:30 - 18:30 |
Tue | 08:30 - 18:30 |
Wed | 08:30 - 18:30 |
Thu | 08:30 - 18:30 |
Fri | 08:30 - 18:30 |
Sat | 08:30 - 17:30 |
Sun | 10:00 - 17:00 |
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