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We purchased a car from Eddie Wrights, a VW Golf, The car broke down after circa 2k miles, in a dangerous fashion whilst on a motorway carrying my wife and two young children. The car was found to have an injector fault. This fault took 10days to rectify. This left my wife and children stranded. Since the car has been repaired the after sales service has been incredibly poor. Nobody will handle our complaint or even discuss. Trading standards are looking into this.
Reviewer has confirmed their email address
Staff from Eddie Wright Car Supermarket in response to Very unhappy customer - poor service
We have received your email and we are looking into the issues you have raised.
Ashley Line in response to Very unhappy customer - poor service
Further to the above there have been some developments. The poor and frankly rude customer service has continued. The car has been repaired under the warranty. However today, the car has again failed with the same issue. This latest episode will bring the repair bill on a £7k car to nearly £4k. This is within 6 months of the car being purchased from Eddie Wrights. Trading Standards are still investigating the garage, as are consumer rights. We are very very disappointed. The correspondence is poor and not helpful in the least. To date, not even a sorry has been muttered. We were mislead as to the involvement which EW would have in the cost for the car and therefore we have been left substantially out of pocket. I would advise to avoid at all costs. We appreciate that cars fail, however there should be systems and processes in place to accommodate.
Purchased a car from Eddie Wrights this week, upon leaving the dealership we noticed that the engine management light was on. This is despite us pointing this out on the test drive the week before and was told it’d be sorted by the time we collected. A car should not be allowed to leave your business with an engine fault. Now we are waiting for this to be fixed
Reviewer has confirmed their email address
Staff from Eddie Wright Car Supermarket in response to Unhappy
Hi carl please can you contact Stacey on 01724 270755 as she would like to discuss this further with you.
Bought a car 2 months ago was told it would have a service.. it didn't. The seats was soaking the day I picked up the car.. Now it's spent more time in garage that if have driving it .. worst car I've owned.. feel as tho I've been sold a dud car and stuck with the repayments for a car I don't want to drive let alone own .Now I'm stuck without transport. Seeking legal advice..
Reviewer has confirmed their email address
Staff from Eddie Wright Car Supermarket in response to Very poor
Hi Gareth we are sorry to hear this and would like to discuss this further please can you contact Stacey on 01724 270755.
Bought a Ford Focus last week from Eddie Wright, the car is lovely. But... the sales guy(Stuart)needs to go back to sales school and learn how to treat paying customers. Don’t use Stuart!
Steve Jackson from Eddie Wright Car Supermarket in response to Sold a good car but not so good sales
Hi Tim, Very sorry to hear that you've not been fully happy with your experience here. Please can I ask you give my Sales Manager, Matt Spencer a call on 01724 270755 - and he will look into trying to help sorting any outstanding issues for you. Regards, The Customer Care Team.
I found my purchase of a Fiat 500s from Eddie Wright very easy with little fuss and a decent deal. Had the car very quickly turned round for myself as needed it ASAP.
Staff from Eddie Wright Car Supermarket in response to Good
Thank you for your lovely review, it's good to see we could turn this car round quickly for you.
Probably the worst buying experience of my long life. Tried to add 1500 quid of extras despite repeatedly being told that I wasn't interested. Still haven't had a call back regarding the problem of them charging me for taxing the car but not actually taxing the car!!!! Go somewhere else other than Eddie Wright Car Supermarket....go anywhere else!!!
Staff from Eddie Wright Car Supermarket in response to So Poor
I am sorry to hear you have had such a bad experience. I would like to speak to you to help resolve these issues. If you would like to contact me on 01724 270755
I wound just like to thank Darryl Camp and is work colleagues for all there help. We are very pleased with are Skoda Fabia a really nice great car. I wound highly recommend anyone if your looking for a car, go to Eddie Wright
Darryl from Eddie Wright Car Supermarket in response to Great service and really friendly
Hi Craig, Thank you for your very kind review. It was our pleasure! We hope you enjoy your new car and if you ever need anything from us, feel free to give us a call! Regards, Darryl, Customer Experience Manager
Would like to say great service from gary Brown and his work colleagues who have helped me immensely would recommend Eddie Wright thank ,you.
Darryl from Eddie Wright Car Supermarket in response to Simon tusz
Simon, Thank you for your 5* review. We're glad that Gary and the team were able to help! Enjoy your new car and we hope to see you again in the future! Regards, Darryl, Customer Experience Manager
Elderly Mother purchased car from Eddie Wrights with an agreement to supply front car mats. Still not arrived after approx. 2 months of waiting. Provided payment at time of purchase for taxing car, which i'm sure is a legal requirement before you collect car. Mother received letter from DVLA for non payment of road tax and demand for payment. Mother paid, still waiting for Eddie Wrights to reimburse.
Darryl from Eddie Wright Car Supermarket in response to Appalling Customer Service
Hi Richard, I'd love to be able to try and sort this out for you but can't find any contact details for yourself on our system. If you could please give me a call on 01724 270755, I'd be happy to look into this for you. Regards, Darryl, Customer Experience Manager
From start to finish, this was a good experience. The salesman, Gary Russell, was patient, thorough and knowledgeable. I would highly recommend this dealer.
Darryl from Eddie Wright Car Supermarket in response to Faultless!
Tony, Thank you for your kind review. I'm glad that Garry was able to take good care of you and help to find your new car. We hope to see you again in the future! Regards, Darryl, Customer Experience Manager
As a family business, For nearly 90 years we pride ourselves on offering honesty, trust, and impeccable standards. We are confident that with up to 700 cars you won't find a greater selection and our Price Promise Guarantee means if you find a car of equal quality or value cheaper elsewhere we'll refund the difference. We are adhering to all of the relevant COVID 19 guidance including social distancing and regular cleansing of the site and all vehicles. You can visit us with complete confidence and reassurance that we have your safety and well being at the forefront of our minds. Another great benefit is our One Stop Shop Service, this allows you to make one journey and drive away the same day! The best way to find out more is to come and experience it for yourself, give us a call or visit www.eddiewright.co.uk and see what our customers think and what we have to offer.
Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 1933
| Excellent | 299 | |
| Very Good | 30 | |
| Average | 23 | |
| Poor | 34 | |
| Terrible | 35 |
Eddie Wright Car Supermarket
Warren Road
Scunthorpe
North Lincolnshire
DN15 6XH
| Mon | 08:30 - 18:30 |
| Tue | 08:30 - 18:30 |
| Wed | 08:30 - 18:30 |
| Thu | 08:30 - 18:30 |
| Fri | 08:30 - 18:30 |
| Sat | 08:30 - 17:30 |
| Sun | 10:00 - 17:00 |
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