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Bought my peugeot bipper van from These guys, as promised came With fresh mot and fully serviced along with detailed video of van on ramp as i requested. Couldnt recommend highly enough. Will be back for sure.
My friend bought a car from elmbank and traded there car against it was told it was a great car only to find out it was letting water in took it back down to garage to get it fixed only to find out they never repaired it and assured me it was fixed but it wasn't went to another garage to be told the car was rotten from the inside out and I was wasting my time trying to fix it went down and got my money back minus the miles I had done not impressed now as the have no car and I'm out of pocket cheers guys!!!!
Kyle from Elmbank Motor Company in response to Ford fiesta
Hi, thanks for taking the time to leave a review. Sadly i MASSIVELY disagree with this review and also your words in the manner as to how we helped or at least we tried too. Yes the car was letting water into the boot. We stripped the whole interior out of the boot and found a point of entry. We sealed this and rebuilt and we did advise you on collection that due to the conditions (-5 outside) along with the water being frozen at the garage that we couldn't test fully but to monitor over the course and see how things go. 2 Days later you called to inform me that after taking the car to a car wash there was water re entering. We agreed to have you booked in for the coming Tuesday. You failed to show as agreed in the morning only to turn up on site later that afternoon demanding your money back. You had traveled a little over 1000 miles since owning the vehicle early November 2020. We charged the usage fee at £0.35ppm as stated in our terms & conditions, this was deducted accordingly and was just a little over £300 in terms of usage. (it would cost more than double this to rent a car for this period) The car is approaching 10 years old so no where near new but certainly not ROTTEN as you describe it. If you remember to the conversation i had, i did mention that we had seen several fiestas over the years with the same issues. The garage that you use takes their Mots to the same testing station as the one we use so i'm a bit dumbfounded with that conclusion of it being "Rotten" after just passing its MOT. I understand that you are left feeling annoyed, disappointed and frustrated that this had happened to the car, but to score me 1 star on all levels i find it so very disappointing. As i said from the beginning we are easy to deal with, we care as much as you do and we have an excellent repeat customer base. Remember i pointed out the timing belt interval was due before you committed to buying the car ? and we carried this out for you free of charge ? This is just one of the major things on a car we feel is something that needs discussed at point of sale if there is no evidence of it being done. This is the type of garage we are and NOT the type of garage that you are trying to paint us out to be. We are honest, open and upfront. We have NOTHING to hide. This water leak wasn't by any means a serious enough fault to reject the car but we accepted rejection due to the nature of who we are and the principles we have in place and adhere too. We are supporting dealers of South Ayrshire Trading Standards and we are also on their Trusted Trader Website. We do the job right and correct and more importantly we care about our customers journey. On this occasion YOU refused to let us help you. The team at Elmbank wish you all the best.
Just bought quashqui and had a couple issues one being alloy wheel but was refurbished and looked like new when I picked it up, love the car very pleased cheers elmbank
Bought a lovely C Class from Elmbank 2 years ago. Never had a problem with the car in all that time. It required new pads/discs due to general wear and tear and miles. Kyle and the boys arranged this immediately and without any fuss. Great service, great price and an overall brilliant experience. Would not go anywhere else.
Fantastic service from the guys at Elmbank! They delivered our car at extremely short notice because of new restrictions. Will definitely recommend! Thanks again 😊
Great company to buy from, I was very impressed with their selection of cars but most importantly how they prepare their cars for sale, my car was serviced, motd and came with an extended warranty including a check sheet of everything when the car went through their workshop. I won’t be going anywhere else when I’m due to change. Thanks again Kyle and team.
Traded in my A3 for a Golf, smooth transaction.. 5 months down the line a water pump pipe leak occurred, warranty would not pay out but Kyle done everything he could to sort it out which he did. Very fair and genuine guy. Will do business with Elmbank Motor Company again.
I will try and keep this short and sweet . Just got my second car from elmbank Motor company ( Kyle and Colin ) there attention to detail are spot on and it was a very smooth transaction from start to Finnish . Cheers guys will highly recommend to anybody and every one
Got my car from Elmbank motors very professional to deal with had a small issue with the car after I bought it phoned Kyle about it and got it fixed straight away totally happy with my car and if I need a new car at any point they will be my first port of call A+++
Kyle Wilson from Elmbank Motor Company in response to Pleasure to do business with
Hi Angus, thank you for taking the time to leave such a nice review, it certainly helps doing my job and your positive feedback will go a long way for sure, Apologies again for the small issue and glad we managed to get things resolved irrespective of the distance you are from the Garage, Pleasure to meet you again and i wish you all the best. Kyle.
Blessed to comment on my recent purchase of a Bmw 5 series from Elmbank Motor Company. The Dealer (Kyle) was fantastic from the minute I first enquired about the car, Honest on his walk around over the phone I was satisfied to leave the deposit to secure the vehicle till i travelled through. Kyle was welcoming and had the car fully serviced, MOT'D and valeted ready for me to drive away. Far superior service to any Main Agent experience I've previously had. If you are looking for a straight forward car purchase with no issues then go to Elmbank, Ive told all my friends and family how excellent everything was, I was Kyle all the best and will 100% be back when I'm finished with the 5 series, Thank You !
Based in Ayr, Elmbank Motor Company stock a range of used cars in their showroom. Kia Picanto, Citroen Picasso, Ford Mondeo and Renault Clio are just some of the names that you will see in their stock and as well as this they offer finance on purchases.
Manufacturers: Sells a variety of makes and models
Elmbank Motor Company
26 Crown Street
South Ayrshire Council
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