First class staff who accommodated all of our needs. Very friendly and professional

Purchase a Mercedes A class from Essex Car Company with cash on 26th April. the dealer was very happy to take my money quickly. The car had a fault which we notice when we took the car to petrol station from just leaving the dealer. I Reported the fault to the dealer and he said I have to bring car back. I'm based in London. It was the bank holiday weekend so I ask can I use the warranty that I purchase to fix the car. They said yes but when I called they said I will have to pay for diagnostic. Contacted dealer to make them aware. After chasing the dealer he said I have to bring it in and they will give me a courtesy car. I purchased an automatic car but they was trying to give me a manual car. At first he said they gave away the last automatic car. At this point I was livid. Mysteriously they now have a automatic courtesy car. Signing the courtesy insurance it was highlighted that there's an excuse of a £1000 whether you're at fault or not. I straight up refuse to drive the car. Finally we came to a decision they will arrange for someone to collect my car. I made it clear to let me know when his on his way so I can let my partner know, he said he will call me in the morning. He never did, I ended up calling and he says his already on his way. Luckily I wasn't feeling well so I was on my way home. They collected my car and left the courtesy. I called on the next day to see how things was going. He tells me the car is already on it's way back. Lucky again I was at home. They returned my car with no paper work to say what was done and they even left the key for the other car that they had came down in. My car came back with practically no petrol in it and I had to remind the dealer they have to pay for the dartford toil. He confirmed he did but all now I haven't received the confirmation. He said he will send the paper of what was done all now I haven't received anything. I will never buy a car from this dealer.

Outstanding Customer service from Essex Car Company, will defo be going back there again!!

I went into Essex Car Company having seen a Kia Sportage on there web site.i was green with a hello,handshake Pierre was very professional he asked my name made me a cup of tea.Being a women looking for a carI was not pressured into buying anything they listened to what I was looking for and my price range they gave me a good price for my Mercedes.When I went to collect my new car all the paper work was ready very friendly and excellent customer service I will definitely recommend Essex Car Company to my family and friends. Thanks Pierre,James and H 😀👍

I would recommend Essex car company to anyone as the customer service was brilliant. The sales man provided professional and personalised customer service and was friendly and helpful throughout the whole process.