Errol M, January 2025
"Extremely easy"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I will give a 5 rating because from choosing the vehicle online to the vehicle being delivered to my home it was extremely easy to choose, arrange the payment and delivery.
+0 Found this review helpful
Aftersales from Essex Prestige in response to Extremely easy
Hi Errol, Thanks so much for the 5-star review! We’re thrilled to hear the whole process was smooth and easy for you, from choosing the vehicle to delivery. If you need anything else, feel free to reach out. Enjoy your new car!
Jekaterina O, January 2025
"Would recommend to friends and family"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I would rate an experience at 4, due to a bit delayed delivery, which I understand as it's done through an external company, but communication about it could've been more clear. Also, there were some visual defects in the car that have not been mentioned anywhere or shown, which is a bit disappointing due to the fact that it's a pretty expensive car, but I am not that much worried about it as it's only visual defects. Overall good experience and would recommend to friends and family.
+0 Found this review helpful
Aftersales from Essex Prestige in response to Would recommend to friends and family
Hello Jekaterina, Thanks for sharing your feedback! We really appreciate your understanding about the delivery, and we’ll definitely work on improving communication around that. We’re also sorry to hear about the visual defects and will take your comments on board to make sure everything is as it should be in the future. We're glad to hear you still had an overall positive experience, and we’d love to help you again in the future!
Stephen W, January 2025
"Perfect"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Perfect, I can't fault the service we received. Very pleased with the car.
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Aftersales from Essex Prestige in response to Perfect
Hi Stephen, Thanks for the fantastic feedback! We’re so happy to hear you’re pleased with both the car and the service. If you ever need anything else, just let us know. Enjoy your new ride!
Radek, January 2025
"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Good service
+0 Found this review helpful
Aftersales from Essex Prestige in response to Great service
Hi Radek, Thank you for taking the time to leave this review, we are so pleased to hear you have had a good service with us here at Essex Prestige. We hope to be able to help you again in the future. If you need anything don't hesitate to reach out to us.
Radoslaw J, January 2025
"I'm happy "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I'm happy with my recent car buying experience at this dealership. 5 stars.
+0 Found this review helpful
Aftersales from Essex Prestige in response to I'm happy
Thanks so much for the 5-star review! We’re really glad to hear you had a great car buying experience with us. If you need anything else, don’t hesitate to reach out. Enjoy your new ride!
Hannan A, January 2025
"So far so good"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
So far so good with my Audi A5. I did have to come back to Essex Prestige to have my window replaced, which is all sorted now, I'm just waiting on some sun visors to arrive for everything to be perfect. But the car and the service have been brilliant.
+0 Found this review helpful
Aftersales from Essex Prestige in response to So far so good
Hello Hannan, Thanks for the great review! We’re glad to hear everything’s been going well with your Audi A5, and we’re happy that we could sort the window issue for you. Hopefully, those sun visors arrive soon to make everything just right! If you need anything else in the meantime, just let us know. Enjoy the car!
Carrieann B, January 2025
"No issues at all"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
5 star service. I've had no issues, and I thought Dylan was perfect.
+0 Found this review helpful
Aftersales from Essex Prestige in response to No issues at all
Hi Carrieann, Thanks so much for the 5 star review. We’re thrilled to hear everything’s been smooth for you and that Dylan made a great impression. If you need anything else, feel free to reach out. Enjoy your car!
Simon P, January 2025
"Nice little van"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
It's a nice little van that I got from this dealership. It's been fit for purpose and going alright for the time I've had it. I wouldn't change anything about my visit, the sales team were perfect.
+0 Found this review helpful
Aftersales from Essex Prestige in response to Nice little van
Hi Simon, Thanks for the great review! We're so glad to hear your van is working out perfectly for you. It’s awesome that the sales team made your visit a smooth experience. If you ever need anything else, don’t hesitate to reach out. Enjoy the van!
Wayne M, January 2025
"Quick and easy"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Couldn't of asked for much more from Essex Prestige. Any questions I had about the car, they'd come back to me straight away and anything that needed sorting on the Ford was agreed and fixed before the handover. It was as quick and easy as that.
+0 Found this review helpful
Aftersales from Essex Prestige in response to Quick and easy
Hi Wayne, Thanks for the awesome review! We’re really glad to hear that we could get everything sorted for you so quickly and easily. It’s great to know we were able to answer all your questions and take care of the Ford before the handover. If you need anything else, don’t hesitate to get in touch! Enjoy the drive!
Richard M, January 2025
"Enjoying the car"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I’m really enjoying the car and getting on well with it. I had an appointment at 10 o’clock to view the car, but things ran a little over before I got to see it. That said, the team was efficient, and we had the deal done and sorted before lunchtime. A good experience!
+0 Found this review helpful
Aftersales from Essex Prestige in response to Enjoying the car
Hi Richard, Thanks for the great feedback! We're so glad to hear you're enjoying the car and that the process went smoothly in the end. We appreciate your patience, and it’s awesome to know the team got everything sorted for you quickly. If you need anything else, just let us know. Enjoy your new ride!
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