It was a good experience and I'm in the process of buying a van from them too. The car is lovely but it's been in an accident so it's out of action currently. I tried to complete the purchase online and it didn't work - I called and Dylan talked me through the whole process, which was pretty quick. 5 star review.
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Aftersales from Essex Prestige in response to Quick process
Hi Billy, Thank you for the 5-star review! We’re glad Dylan could help the process easy and quick. Sorry to hear the car’s been out of action, but we hope the van purchase goes just as smoothly. We really appreciate your support and can’t wait to get you on the road again!
Avoid this company. We leased a car from them and it’s been a nightmare since day one. The vehicle was delivered with: • NO charging cable (for a fully electric car!) • A snapped rear wheel •A missing wheel nut • A ripped rear seat belt • Worn-out rear brake pads that screech every time you brake • Old wipers so loud you can hear them from a distance When we reported all this, they simply didn’t care. They were friendly and helpful right up until the deal was signed. Save yourself a stress.
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The car has been fine so far but the engine light has come on so I'll call them about it shortly. The staff were nice and friendly, they sorted me out on the day.
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Aftersales from Essex Prestige in response to Nice and friendly
Hello David, Thanks for your review! We’re glad our team could help you on the day and that you found them friendly. Look forward to you getting in touch hopefully we can get this resolved quickly for you.
I'm going back there next week to get a small issue looked at, but they have been great so far. Dylan I dealt with was really good - top service.
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Aftersales from Essex Prestige in response to Top service
Hi Omar, Thanks for the great review! We’re glad Dylan could provide top-notch service, and we’ll make sure your small issue is sorted out quickly when you come back next week. We really appreciate your support!
My experience buying the car was pretty straight forward. I am experiencing some issues though - when I got home there was a crack that was getting worse and there has been a lot of back and forth trying to get it sorted out. The sales staff were nice, and they helped sort most of the issues there and then. I love the car and I think it's great, I'm just marking them down because of the issues I'm experiencing.
Reviewer has confirmed their email address
Aftersales from Essex Prestige in response to Citroen C4
Thank you for your honest feedback Hannah. We’re glad you love your car and that our team could help resolve most of the issues on the spot. We’re sorry for the back-and-forth with the remaining problems and appreciate your patience as we work to get everything fully sorted for you
Everything was good. There was a small issue with the car but it hasn't been dealt with yet. I'll send them a text to remind them. The sales staff were perfectly fine. I'd give them 5 stars.
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Aftersales from Essex Prestige in response to 5 star review
Thank you for the 5-star review Daniel! We’re glad you had a good experience and that our team was helpful. We’ll make sure to follow up on the small issue as soon as possible. Thanks for giving us a nudge!
The purchase experience was brilliant. I dealt with Naz who was very professional and a great guy. The van has been absolutely great - there was a couple of issues at the beginning but they sorted themselves out. One slight improvement would be to offer more of a personal experience - I would have liked to ask my salesman more questions on the test drive etc, but they were very busy. I'd give them a strong 4.
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Aftersales from Essex Prestige in response to A strong 4
Hi Rajiv, Thank you for your thoughtful review! We’re glad Naz could make the purchase experience brilliant and that your van is going great. We appreciate your feedback about the test drive and will keep it in mind to make future experiences even more personal. Thanks again for the strong 4-star rating!
The sales staff were quite good, there was a 3 hour wait on the handover of the car though, but they were busy. The car has been great with no issues - so far so good. I'd definitely consider going back there in the future.
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Aftersales from Essex Prestige in response to Mercedes V Class
Hello Lucian, Thanks for your review! We’re glad to hear you’re enjoying the car and that everything’s been running smoothly. Sorry again for the wait on handover – we really appreciate your patience on a busy day. Great to know you’d consider coming back, and we’ll look forward to seeing you in the future!
Amazing experience. I cannot fault the guys at all. We dealt with Naz and Sam who really looked after us. I took the car back after purchase because I noticed a few issues, and they sorted everything out no questions asked. It's a lovely car and everyone has complimented it. I've recommended them to everyone I can!
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Aftersales from Essex Prestige in response to A lovely car
Hi Shabana, Thank you so much for the amazing review! We’re delighted to hear Naz and Sam looked after you and that everything was sorted quickly. It’s great that you’re loving the car (and getting lots of compliments on it too!). We really appreciate the recommendations. It means the world to us!
I had one little issue with the car, I rang them up and they sorted it out straight away - they were very professional and thorough in their dealings with me. Easy 4.5 stars.
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Aftersales from Essex Prestige in response to Very professional and thorough
Hi Keith, Thanks for the great review! We’re glad we could get the issue sorted straight away and that you found the team professional and thorough. We really appreciate the 4.5 stars and hope you continue enjoying your car!
PRESTIGE CAR DEALER BASED IN ESSEX
If you are looking for quality used cars in the Essex, Herfordshire and London area then you have reached the right place. Essex Prestige Autos are a specialist used car dealer based in Essex. We are proud to offer you a first class customer service and very competitive pricing, so please browse our stock list. At Essex Prestige Autos we stock a range of used cars to suit all budgets and lifestyles so we are sure to have the right car for you.
If you are looking for a second hand car, then don't delay, call us today to book a test drive. In order to offer cars to suit everyone we make sure that we update our stocklist regularly. It is therefore always worth giving us a call, even if you don't see what you are looking for on our website.
We realise that buying a car can be a daunting experience, but don't worry, we are well established within the Harlow area and come with a great reputation. Furthermore we offer excellent advice and experience on vehicles and vehicle maintenance. Our friendly staff will go the extra mile to guarantee that you receive the advice you need. This is the reason why many of our customers keep coming back to us.
At Essex Prestige Autos we don't just sell cars, we do everything possible to get you driving your perfect car. Why not come along to our dealership in Harlow? We look forward to meeting you!
Manufacturers: Sells a variety of makes and models
Independent Dealership
| Excellent | 1446 | |
| Very Good | 196 | |
| Average | 5 | |
| Poor | 2 | |
| Terrible | 7 |
Essex Prestige
Unit 13 West Point Business Park
West Road
Harlow
Essex
CM20 2BU
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