Chloe H, July 2025
"Very informative"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Rating of 4. Very informative when viewing the car, but when we arrived at the agreed time to collect, they wasn't ready for us. By the time they were ready it seemed very rushed to complete the handover as it was home time! Still waiting on the promised drivers foot well mat to arrive!
+0 Found this review helpful
Aftersales from Essex Prestige in response to Very informative
Hi Chloe, Thank you for your feedback and for the 4-star rating. We’re glad you found the viewing informative but sorry for the delay and the rushed handover at collection. If there’s anything else we can do, please let us know!
Jordan C, July 2025
"4 stars "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The customer service at Essex Prestige has been good. I have had an issue with the car, but it is being resolved through the dealership. I would give it four stars; it would have been five if I had not had the issue.
+0 Found this review helpful
Aftersales from Essex Prestige in response to 4 stars
Hi Jordan, Thank you for your feedback and the 4-star rating. We’re glad you’re happy with our customer service and are working hard to resolve the issue with your car. We appreciate your patience and If you need any further help, just let us know.
Daniela, July 2025
"Really enjoying the car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I have been really enjoying the car. My experience was good and I have no complaints. I would definitely return in the future if I were to buy another car.
+0 Found this review helpful
Aftersales from Essex Prestige in response to Really enjoying the car
Hello Daniela, Thank you for your wonderful feedback! We’re so happy to hear you’re enjoying your car and had a good experience with us. We look forward to helping you again whenever you’re ready for your next vehicle!
Sandeep D, July 2025
"Dylan has been fabulous "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The Maserati Levante has been wonderful. The salesman Dylan has been fabulous and went above and beyond for me. He could not have done any more.
+0 Found this review helpful
Aftersales from Essex Prestige in response to Dylan has been fabulous
Hello Sandeep, Thank you so much for your kind words! We’re thrilled to hear you’re loving your Maserati Levante and that Dylan went above and beyond to help you. We’ll be sure to pass on your compliments to him! If you ever need anything, just let us know.
Regerio C, July 2025
"4th car from Essex prestige "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I have bought about four cars from Essex Prestige and the customer service has been really good every time I have been there. Really good guys.
+0 Found this review helpful
Aftersales from Essex Prestige in response to 4th car from Essex prestige
Hi Regerio, Thank you so much for your continued support! We’re delighted to hear you’ve had a great experience with us every time. We really appreciate your kind words about the team! Looking forward to helping you with your next car.
Anonymous, July 2025
"Dylan was a great communicator"
3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
My experience with them was average to be honest. I got a car originally from them but it developed a fault, we went back and forth and decided to get another car, but that has had to go into the garage too. I did purchase the extended warranty and I've had to go through that for ease. The one redeeming feature was the guy I dealt with Dylan was great in terms of communication.
+0 Found this review helpful
Aftersales from Essex Prestige in response to Dylan was a great communicator
Thank you for your honest feedback. We’re sorry to hear you’ve experienced issues with both cars, but we’re glad Dylan was able to keep communication clear and helpful throughout. We appreciate your patience and hope to improve your experience going forward. Please don’t hesitate to reach out if we can assist further.
Simon H, July 2025
"Dylan was absolutely spot on"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
They were really accommodating and helpful. The car is excellent - I haven't done many miles so far but I'm enjoying it. The keyless door entry isn't working though - I will contact them about it shortly. I dealt with Dylan who was absolutely spot on.
+0 Found this review helpful
Aftersales from Essex Prestige in response to Dylan was absolutely spot on
HI Simon, Thank you for your kind words! We’re glad to hear you’re enjoying your car and that Dylan provided excellent service. Sorry to hear about the keyless door entry — please do get in touch, and we’ll be happy to see if we can help get that sorted for you.
Charlie J, July 2025
"It's a good company"
3.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I did have a good experience. There was some issues with the pickup which I only realised afterwards though. The wheel arches that weren't screwed on properly - it also came with no foot mats and I spoke to them about it but they haven't sent them yet. They are good guys and it's a good company, I'm just disappointed that they didn't follow through with the mats.
+0 Found this review helpful
Aftersales from Essex Prestige in response to It's a good company
Hi Charlie, Thank you for your feedback. We’re glad you had a good experience overall and appreciate your kind words about the team. Sorry to hear about the issues with the wheel arches and the foot mats. We’ll follow up to make sure the mats are sent to you as soon as possible. If there’s anything else we can assist with, please let us know!
Mark, July 2025
"BMW X5"
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The BMW X5 I purchased has been good, and I had a great experience overall.
+0 Found this review helpful
Aftersales from Essex Prestige in response to BMW X5
Hi Mark, Thank you for your feedback! We’re delighted to hear you’re happy with your BMW X5 and had a great experience with us. If you need anything, we’re here to help!
Paul L, July 2025
"4"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
4
+0 Found this review helpful
Aftersales from Essex Prestige in response to 4
Hi Paul, Thank you for the 4-star rating! We appreciate your feedback and are always looking for ways to make your experience even better. If there’s anything we can do to help, please don’t hesitate to reach out!
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