Lawrence G, September 2025
"Mercedes C Class"
3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The experience has been ok. The wheels were slightly corroded and a few other things, and they did part of the work. Plus they just sprayed the wheels and didn't refurb them properly so I had to get them professionally repaired myself. They did give me some money back because of the wheels issue to be fair.
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Aftersales from Essex Prestige in response to Mercedes C Class
Hi Lawrence. Thanks for your feedback. We’re glad we could offer some resolution for the wheels and appreciate your patience. We’ll use your comments to make sure we improve for the future!
Christopher S, September 2025
"5 star service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
It was a good experience. The car has been great so far. All of the features were explained to me, but because of the previous owner some of the features were locked and I had to call Tesla to get it sorted which they did do to be fair. It wasn't Essex Prestige' fault but they reassured me the problem would be easily resolved and it was. I'd happily give them 5 stars.
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Aftersales from Essex Prestige in response to 5 star service
Hi Christopher, Thanks so much for your kind words! We’re glad everything got sorted with the car and that you’re enjoying it. We really appreciate the 5 stars and hope to help you again in the future!
Andrew D, September 2025
"Audi Q7"
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The car has been sound up to now touch wood! I'd give them 4.5 stars - the only improvements I can think of is for a bigger car park and a coffee machine!
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Aftersales from Essex Prestige in response to Audi Q7
Hi Andrew, Thanks for the great feedback! We’re glad your car’s been running well. We’ll keep your suggestions in mind—maybe one day a bigger car park and a coffee machine! 😊
David W, September 2025
"I'd definitely use them again"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The staff were fantastic, they couldn't do enough for me. They offered me a decent price for my part ex, and I went down with a private plate on my car and they helped me get that sorted too. I'd definitely use them again. Easy 5 stars.
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Aftersales from Essex Prestige in response to I'd definitely use them again
Hi David, Thank you for the wonderful review! We’re thrilled you had such a positive experience and that we could help with everything, including your private plate. We look forward to seeing you again.
Robert P, September 2025
"Pretty smooth"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
No problems, pretty smooth. It was a distance sale so I had the car delivered - it arrived nice and clean and has been great so far. Happy to give them 5 stars.
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Aftersales from Essex Prestige in response to Pretty smooth
Hi Robert, Thank you for your kind words! We’re so glad you had a great experience and that we could help with everything. We can’t wait to welcome you back in the future!
Jason S, September 2025
"Kind and courteous"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The van has been fine so far, I'm enjoying it The staff were kind and courteous too.
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Aftersales from Essex Prestige in response to Kind and courteous
Hi Jason, Thanks for your feedback! We’re glad you’re enjoying the van and that our team looked after you. Wishing you many happy miles ahead!
Ross B, September 2025
"I am enjoying the car"
3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
After the sale went through I did have an issue with the car which is currently ongoing but they are still dealing with it to their credit. I have had to call and chase them a couple of times to get it sorted though which hasn't been great. I am enjoying the car so far though.
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Aftersales from Essex Prestige in response to I am enjoying the car
Hi Ross, Thank you for your feedback. We’re glad you’re enjoying the car and appreciate your patience while we continue to resolve the issue. We’ll keep working to make sure everything is sorted as quickly as possible!
Steven H, September 2025
"Car is good"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The car is good, I've had no issues with it. 4 out of 5 stars.
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Aftersales from Essex Prestige in response to Car is good
Hi Steven, Thanks for your feedback! We’re glad you’re enjoying the car and really appreciate your patience while we get the issue fully sorted. We’ll make sure it’s resolved as quickly as possible
Ethan B, September 2025
"Tesla Model 3"
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I found them on Autotrader because I was after a specific Tesla - I had to travel a couple of hours to get there and I'm glad I did. The car has been pretty good so far, no issues to report.
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Aftersales from Essex Prestige in response to Tesla Model 3
Hi Ethan, Thanks for your kind words! We’re thrilled you made the trip and that the Tesla’s been running well. Enjoy the car, and we’d be happy to help again anytime!
Keith W, September 2025
"3 stars"
3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The chap I dealt with didn't seem too experienced to be honest - I placed a deposit to hold the car on the Wednesday and at the weekend I was asked to place a deposit again. It took them a bit of time to track the money down which was a bit worrying. Apart from that, everything is fine with the car.
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Aftersales from Essex Prestige in response to 3 stars
Hi Keith, Thanks for your feedback! Sorry again for the mix-up with the deposit, but we’re glad everything worked out and that you’re happy with the car. Enjoy the drive!
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