John K, July 2024
"Happy customer"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
A month on after buying my BMW and I'm happy with the purchase. I found Essex Prestige on Autotrader, it was like a hidden gem after seeing some of the cars they had in stock. I've driven it a fair bit and everything runs as it should. On arrival, the team was welcoming and gave me plenty of space to look around the car, which I didn't get from other dealerships before. They also took their time to talk me through the paperwork, which was nice so I wasn't left with any hidden surprises. I never give top marks but I'm happy with everything.
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Aftersales from Essex Prestige in response to Happy customer
Hi John, Thank you for your thoughtful review! We're delighted to hear that you're enjoying your BMW. It's great to know that our team made you feel welcome and gave you the space and support you needed to make the right decision. We always aim to keep things transparent, so we're glad there were no surprises. We truly appreciate your kind words. Enjoy every mile in your BMW, and we're here if you need anything.
Madalina-Elena L, July 2024
"First Tesla ⚡"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
My new Tesla has been fabulous and for now everything is good. I’ve taken it on a good long drive recently, to really get a feel for it and it performed perfectly. My wife drives the car as well, she comments all the time about how smooth the drive is. This is my first time owning an electric car, and the transition has been easier than I thought. The team was helpful in answering all my questions and offering me a test drive before committing to the car, which gave me confidence to make the switch. You can tell the car was well looked after, and it was nice to see the car was well presented on the day because when I arrived it had even been polished. 5 stars from me and my wife 👍
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Aftersales from Essex Prestige in response to First Tesla ⚡
Hello Madalina-Elena, Thank you so much for your wonderful review! We're thrilled to hear that you and your wife love the Tesla and that the transition to an electric car has been smooth. We're glad we could help answer your questions and provide a test drive to boost your confidence. A big thank you from our team for the 5 stars—wishing you both many more enjoyable drives!
Hitesh H, July 2024
"On point from the team at Essex Prestige"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Nick was great and on point every step of the way. He did everything I asked in a good timely manner with no hard sell. The part exchange process was smooth, and the service was perfect. My Maserati Levante has been great and I'm enjoying what it has to offer. There was an issue with the reverse camera, but Nick helped me out and got this resolved.
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Aftersales from Essex Prestige in response to On point from the team at Essex Prestige
Hello Hitesh, Thank you so much for your kind words! We're thrilled to hear that Nick provided you with top-notch service and made the part exchange process smooth and hassle-free. It’s fantastic that you're enjoying your Maserati Levante, and we’re glad Nick was able to quickly resolve the issue with the reverse camera. If you ever need anything else, we’re here to help. Enjoy every moment with your Levante!
Nico W, July 2024
"Highly recommend "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The Land Rover Range Rover Sport has been really good and it’s running sweet. I was really impressed that the car was delivered a day early, which was a nice surprise because it arrived Thursday morning instead of Friday. Highly recommend this dealership for their fantastic service.
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Aftersales from Essex Prestige in response to Highly recommend
Hello Nico, Thank you for your kind words! We’re thrilled to hear that you’re enjoying your Land Rover Range Rover Sport and that it’s running smoothly. We’re especially pleased that we could surprise you with an early delivery on Thursday morning instead of Friday. Your recommendation means a lot to us, and we’re committed to providing fantastic service to all our customers. Enjoy your new ride!
Lukasz O, July 2024
"Great company "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
What a great company to deal with! I didn't get the most expensive car on the forecourt, but I still felt well respected and received a brilliant service, none the less. The gentleman was very helpful to sort all the paperwork and throughout he was cheerful, which made for a relaxing atmosphere. They even topped the oil up for me before I left, what more could you want?
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Aftersales from Essex Prestige in response to Great company
Hi Lukasz, Thank you so much for your wonderful feedback! We’re delighted to hear that you felt respected. Our team strives to create a cheerful and relaxing atmosphere for all our customers, and we’re glad to know we succeeded. We’re also happy to have topped up the oil for you before you left. Your satisfaction is our priority, and we look forward to serving you again in the future!
Rebecka K, July 2024
"Seamless experience "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Everything has been really good with my new vehicle, I'd even go as far to say its been perfect. I've been using it every day for work and I've already put 3,000 miles on it in the short time I've owned it. Hats of to the customer service I received because it was excellent. They carried everything out on the car they said they would before collection, which was nice to know you can trust their word. As for the looking around the car, they gave me the keys and let me crack on. The whole process was just seamless.
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Aftersales from Essex Prestige in response to Seamless experience
Hello Rebecka, Thank you so much for your fantastic review! We’re thrilled to hear that your new vehicle has been perfect for your daily work needs and that you’ve already put 3,000 miles on it. We’re glad you enjoyed the seamless process and the freedom to explore the car at your own pace. Your satisfaction is our top priority, and we look forward to serving you again in the future!
Jason A, July 2024
"Long time customer 😊"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I'm a long time customer at this dealership, so I know exactly what to expect when I was looking for an upgrade. As ever the team looked after me and made sure I got a great deal on my new Mercedes, which has been a joy to drive for the 4 weeks I've had it. Super respectful dealership and I look forward to getting another car from here.
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Aftersales from Essex Prestige in response to Long time customer 😊
Hello Jason, Thank you for your continued trust and loyalty! We’re delighted to hear that your new Mercedes has been a joy to drive and that our team could provide you with a great deal. It’s always a pleasure to look after our long-time customers and ensure you have a positive experience. Your kind words about our respectful service mean a lot to us. We look forward to helping you with your next car in the future!
Tristam, July 2024
"I needed a bigger car!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
This is my second Mercedes that I purchased from Essex Prestige because the first one was a little too small for my needs, so I went for the GLE on this occasion. Nick looked after me both times and couldn't have been there for me enough to get the swap complete.
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Aftersales from Essex Prestige in response to I needed a bigger car!
Hello Tristam, Thank you for your wonderful feedback! We’re thrilled to hear that you’re enjoying your new GLE and that Nick was able to assist you both times. It’s great to know that we could help you find a vehicle that better suits your needs. Your trust mean a lot to us. We look forward to serving you again in the future!
Mark S, July 2024
"As advertised "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The Land Rover Defender has been spot on. As a first-time buyer with this company, I didn't know what to expect, but I was impressed that it went well with no issues whatsoever while I was making my purchase. I didn't have the pleasure of visiting the dealership as I had the car collected, but it arrived on time and as advertised. 5 stars!
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Aftersales from Essex Prestige in response to As advertised
Hello Mark, Thank you so much for the 5-star review! We're thrilled to hear that your Land Rover Defender has been spot on and that your first experience with us exceeded your expectations. We're glad everything went smoothly, even from a distance. If you ever need anything else, we're here to help. Enjoy your Defender, and happy driving!
Tomasz T, July 2024
"Full of knowledge "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Nick was full of knowledge when I was asking him questions about the Ford Ranger and didn't leave one question unanswered. I'm really enjoying it since driving away, so for me I've got no complaints.
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Aftersales from Essex Prestige in response to Full of knowledge
Hi TomaszThank you for sharing your experience! We're thrilled to hear that Nick was able to answer all your questions and help you feel confident about your Ford Ranger. It’s great to know you're enjoying the drive—no complaints is exactly what we love to hear! If you ever need anything, we're just a call away. Happy driving!
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