Osama O, September 2023
"Big Smiles! "
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I knew the experience was going to be exceptional when we were picked up from the train station by a young man who greeted us with a big smile and positive attitude.
Essex Prestige seemed to have handpicked the loveliest staff who all seem to genuinely enjoy their jobs.
I purchased a Mercedes SLK which I don't drive very often, but every time I do drive there can I am happy and have no issues whatsoever.
My only reason for a mark down is the car's air con didn't work which in this heat is not ideal, the garage sorted this out for me very quickly and without hesitation which was impressive to me.
Room for improvement would be to take extra car looking into the little things prior to sale.
My son will be needing a new car soon and I know exactly where I will be taking him!
+0 Found this review helpful
Aftersales from Essex Prestige in response to Big Smiles!
Hello Osama, Thank you for your wonderful review! We are delighted to hear that you had an exceptional experience with us and that you purchased a Mercedes SLK from Essex Prestige. It is a great car and we are glad that you are happy and have no issues with it. 😊
We are also pleased to hear that our staff were friendly and helpful and that they picked you up from the train station with a big smile and positive attitude. They are indeed handpicked and they love their jobs. We appreciate your kind words and your recognition of their service. 👍
We apologize for the inconvenience caused by the car’s air con not working. We are happy to hear that the garage sorted it out for you very quickly and without hesitation. We agree that it is not ideal in this heat and we thank you for your understanding and patience. We will take your feedback into account and improve our quality checks prior to sale. 🙏
Thank you for choosing Essex Prestige and for sharing your positive feedback with us. We are looking forward to seeing you and your son soon and helping him find his new car. We are sure he will love it as much as you love yours. 😊
Zack M, September 2023
"Range Rover Sport"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Dealership ✅
Salesman ✅
Quality Car ✅
Value For Money ✅
I Will Be Back ✅
+0 Found this review helpful
Aftersales from Essex Prestige in response to Range Rover Sport
Hi Zack, Thank you for your awesome review! We are thrilled to hear that you had a great experience with us and that you are satisfied with our dealership, salesman, quality car, and value for money. You have made our day with your positive feedback and your lovely emojis. 😍
Jospeh C, September 2023
"Mercedes C220D"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Everything is great, I love the body kits Essex put on. I will certainly be back.
+0 Found this review helpful
Aftersales from Essex Prestige in response to Mercedes C220D
Hello Joseph, Thank you for your great review! We are glad to hear that you love the body kits Essex put on your car. They are designed to enhance the appearance and performance of your vehicle and to make it stand out from the crowd. 😎
We are grateful for your trust and your loyalty and we look forward to seeing you again soon. We are always ready to help you with your car needs and to provide you with the best service possible. 🙌
Thank you for choosing Essex Prestige and for sharing your positive feedback with us. We hope you have a wonderful day and happy driving! 🚗
Chika A, September 2023
"Range Rover Vouge"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I loved the Range Rover Vouge as it has the winter pack and plenty of room for our whole family. It's a really nice quality car, I have bee driving daily and so far so good!
+0 Found this review helpful
Aftersales from Essex Prestige in response to Range Rover Vouge
Hi Chika, Thank you for your lovely review! We are delighted to hear that you loved the Range Rover Vouge and that it has the winter pack and plenty of room for your whole family. It is a really nice quality car and we are glad that you have been driving daily and so far so good. 😊
Sam G, September 2023
"Not your typical car sales!"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Essex Prestige was great with my recent Audi A5 purchase. I love the chilled, relax atmosphere in the dealership, no one is breathing down you neck and there were no pushy sales tactics.
The car itself is excellent, I really like the looked and the low millage and low price made it all the more desirable!
My only mark down was because they were supposed to order an SD card for me and I haven't received this yet, in fairness I haven't chased it up which I will endeavour to do in the coming days.
All good, only thing when I bought it I was told they would order a SD card, I haven’t received this yet but haven’t had the time to call and chase this.
+0 Found this review helpful
Aftersales from Essex Prestige in response to Not your typical car sales!
Hello Sam, Thank you for your great review! We are happy to hear that you had a good experience with Essex Prestige and that you purchased an Audi A5 from us. It is a fantastic car and we are glad that you like the look and the low mileage and low price of it. 😊
We are also pleased to hear that you enjoyed the chilled, relaxed atmosphere in the dealership and that no one was breathing down your neck or using pushy sales tactics. We always aim to provide a friendly and professional service and to make our customers feel comfortable and valued. We appreciate your kind words and your recognition of our service. 👍
We apologize for the delay in sending you the SD card that you ordered. We are sorry for any inconvenience this may have caused you and we thank you for your patience and understanding. We will follow up on this matter and ensure that you receive your SD card as soon as possible. 🙏
Thank you for choosing Essex Prestige and for sharing your positive feedback with us. We hope you continue to enjoy your Audi A5 and we look forward to seeing you again soon. 🙌
Have a wonderful day and happy driving! 🚗
Joy I, September 2023
"I've had my eye on the GLC!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I've had my eye on the GLC for a while and finally made the short journey down to Essex Prestige to make the deal, both my daughter and I have no bought cars from here and our whole family will now be loyal customers.
Most of our dealings have been with Nick, he has been exceptional in helping me and my daughter make the right choices.
+0 Found this review helpful
Aftersales from Essex Prestige in response to I've had my eye on the GLC!
Hello Joy, Thank you for your wonderful review! We are overjoyed to hear that you and your daughter have both bought cars from Essex Prestige and that you are now loyal customers. We are honored to have you as part of our family and we appreciate your trust and your support. 😊
Daniel G, September 2023
"Perfect"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I bought an Audi S3 from Essex Prestige, the car is perfect!
I have put 2000 miles on the clock with no issues, The car was a great deal and looks amazing.
The feeling in store was that the customer comes first and everyone was so friendly and helpful.
+0 Found this review helpful
Aftersales from Essex Prestige in response to Perfect
Hi Daniel, Thank you for your kind words! We are delighted to hear that you are enjoying your Audi S3 and that you had a positive experience with Essex Prestige. We appreciate your feedback and your loyalty. We hope to see you again soon and wish you safe and happy driving! 😊
Luke F, August 2023
"Day to day car "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I had a Defender before the new Audi RS3. Don't get me wrong, I still have a couple of other cars stashed away, more in line with the Defender vibe, but this one's (Audi RS3) my day-to-day choice which I am loving! Thanks Essex Prestige.
+0 Found this review helpful
Aftersales from Essex Prestige in response to Day to day car
Hello Luke, We are glad to hear that you are loving your new Audi RS3 and that you have a diverse collection of cars. The Audi RS3 is a powerful and stylish car that offers a thrilling driving experience. You made a great choice and we are happy that Essex Prestige could help you find your dream car. Thank you for your feedback and your trust. We look forward to serving you again in the future! 😊
Muhammad M, August 2023
"Loving My Ride!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The car is running like a dream, absolutely perfect. It's such a joy to be behind the wheel, especially after upgrading from my old BMW 1.6. Funny story, I was actually eyeing a different model (m140) and my dad was into the X5. Then bam, I stumbled upon this gem, right when I needed it.
+0 Found this review helpful
Aftersales from Essex Prestige in response to Loving My Ride!
Hello Muhammad, Thank you for your review. We are glad to hear that you are enjoying your new car. It sounds like you made a great choice with the BMW 2.0. It is a powerful and efficient vehicle that offers a smooth and comfortable driving experience. You also have a nice story about how you found this car. Sometimes, fate works in mysterious ways. We hope you continue to have fun with your car and we appreciate your feedback. 😊
Anonymous, August 2023
"Highly recommendable "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I would like to say how great all of the members of staff were with me during my car buying experience as Essex Prestige. There was a few complications but everyone as cool and solved it calmly and quickly. The manager on the day that was on duty really went the extra mile, it doesn't go unnoticed and I very much appreciated that. The service right from the very start was fantastic! Very recommendable.
+0 Found this review helpful
Aftersales from Essex Prestige in response to Highly recommendable
Thank you for your kind words. We are delighted to hear that you had a great car buying experience at Essex Prestige. We always strive to provide excellent customer service and to solve any issues that may arise. We are happy that our manager was able to go the extra mile for you and that you appreciated his efforts. We hope you enjoy your new car and we look forward to seeing you again. 😊
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