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Did a google search for Chevrolet repairs in Cardiff. Evans Halshaw came up as the top listing, ADVERTISING as a Chevrolet main dealer. Booked in via the call centre for a Friday morning. At this point I thought great this is the professional service I wanted. Turned up Friday morning and that is when the service I received was the worst customer experience of my life. I was told by a very blunt member of staff the following: 1) We are not a Chevrolet dealer. This completely contradicts their website and the call centre that booked me in. 2) We may not have the diagnostic equipment to determine the fault. I personally don't like this flip of a coin statement as quoted. 3) If we do find a fault we probably will not to get the parts anyway. To make matters worse despite being booked in for 10am wanted the car all day until close of business. So as you can imagine with that being made clear to me it seemed a bit of a gamble leaving my car with a garage that MIGHT BE UNABLE TO DIAGNOSE A FAULT AND EVEN IF THEY DID FIND A FAULT WILL NOT BE ABLE TO GET PARTS. ALSO YOU WANTED TO KEEP MY CAR FOR THE WHOLE DAY AND CHARGE ME FOR MY TROUBLES. In addition to this I was lied to by a member of staff and even now I simply cannot believe how bad the customer service actually was.
Great car, which had a problem early on with the fuel pump. Reluctantly they paid for it but only after arguments and quoting the Sales of Goods Act etc, and now they are fighting to pay proper re-imbursement for consequential losses too, they have made a pitiful offer. Aftersales service is diabolical, stress, hassle etc !!!!
Absloutely terrible customer service. I put down a deposit on a car that was advertised on their website. I then recieved a telephone call saying that in fact they had advertised a car that was not road worthy (after taking my deposit). I asked them to find me another car of similar value which they paid lip service to and made no rweal effort. I asked for a deposit back after a few weeks and approximately four weeks later my deposit is still yet to appear. I have also had a flat refusal for the company to pay the interest charges occurred during this time period. Avoid like the plague.
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Evans Halshaw Cardiff Ford
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