Car Dealer Reviews is an
official partner of Auto Trader
Evans Halshaw Cardiff Ford tell so many lies.
Went to look at a car Evans Halshaw Ford in Cardiff had advertised. Rang to ask if it was still available as we didn't live locally. Yes it was. We got there only to be told the vehicle wasn't there. No apologies. Salesman not really bothered . Kept making lame excuses In fact I would go as far as to day he was rude. Wouldn't recommend.
Reviewer has confirmed their email address
Sales man did not want to know after sale was made would never buy a car from there again only person that was helpful was the sales man tom
Did a google search for Chevrolet repairs in Cardiff. Evans Halshaw came up as the top listing, ADVERTISING as a Chevrolet main dealer. Booked in via the call centre for a Friday morning. At this point I thought great this is the professional service I wanted. Turned up Friday morning and that is when the service I received was the worst customer experience of my life. I was told by a very blunt member of staff the following: 1) We are not a Chevrolet dealer. This completely contradicts their website and the call centre that booked me in. 2) We may not have the diagnostic equipment to determine the fault. I personally don't like this flip of a coin statement as quoted. 3) If we do find a fault we probably will not to get the parts anyway. To make matters worse despite being booked in for 10am wanted the car all day until close of business. So as you can imagine with that being made clear to me it seemed a bit of a gamble leaving my car with a garage that MIGHT BE UNABLE TO DIAGNOSE A FAULT AND EVEN IF THEY DID FIND A FAULT WILL NOT BE ABLE TO GET PARTS. ALSO YOU WANTED TO KEEP MY CAR FOR THE WHOLE DAY AND CHARGE ME FOR MY TROUBLES. In addition to this I was lied to by a member of staff and even now I simply cannot believe how bad the customer service actually was.
Great car, which had a problem early on with the fuel pump. Reluctantly they paid for it but only after arguments and quoting the Sales of Goods Act etc, and now they are fighting to pay proper re-imbursement for consequential losses too, they have made a pitiful offer. Aftersales service is diabolical, stress, hassle etc !!!!
Absloutely terrible customer service. I put down a deposit on a car that was advertised on their website. I then recieved a telephone call saying that in fact they had advertised a car that was not road worthy (after taking my deposit). I asked them to find me another car of similar value which they paid lip service to and made no rweal effort. I asked for a deposit back after a few weeks and approximately four weeks later my deposit is still yet to appear. I have also had a flat refusal for the company to pay the interest charges occurred during this time period. Avoid like the plague.
Evans Halshaw Cardiff Ford is an Franchise dealership that is based in Cardiff. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.
Deals in: Cars
Evans Halshaw Cardiff Ford
505 Newport Road
Sorry, we don't have opening times for this dealership
If you're the business owner, you can update this page by getting in touch with us at firstname.lastname@example.org
There aren't currently any photos for Evans Halshaw Cardiff Ford, help complete this page by uploading your own.
What photos are right?
At Car Dealer Reviews we go further than other review sites, we ensure that you see the most trusted reviews by asking for verification.
By providing a sales invoice or receipt we know these reviewers have visited the dealership. So when you see this icon, you know it’s from a real customer.