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24 reviews from our car dealer reviews community
Leave a review for Evans Halshaw Ford Cardiff
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24 reviews from our car dealer reviews community

Leave a review for Evans Halshaw Ford Cardiff
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"Very poor customer care"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We bought a 4 year old Astra from Evans Halshaw Cardiff. Seen the Car on Autotrader, made a phone call to see if it was still available. Went up to view the car. My wife liked the car (was for her) so we provisionally put a deposit on the car subject to a new mot and valet as the rear seats were stained (and finance being approved). I refused all optional extras, GAP, Warranty and Guard X. a £100 admin fee was added which I explained to the sales rep was not on the auto trader ad. He explained that they cannot get auto trader to show the fee which was applicable to all all cars, however we reluctantly agreed The car only came with one key which I was advised of but pretty poor in my opinion and I made the salesman Rhys aware of this and suggested that we wanted another key made for the car. (This never came through). We received a call approx one hour later after leaving the dealership saying was finance was approved and that the payments were lower than quoted with the Guard X included (Bearing in mind this was £300). I explained to the sales rep "thats fine as long as im not paying for it". Finance Docs came through the next day. Guard X was on the invoice adding £300 to the total. I had to contact Evans Halshaw to get it removed and was put down to wires being crossed. I beg to differ but it was removed anyway. We collected the car the next day. All seemed well until I checked over the car. It hadn't been touched and the rear seats were still stained. The manager came out and the sales rep took the car out back and gave the seats a clean. The manager also put £30 fuel in for the inconvenience. The seats dried with the stain still there and ive since paid a valeter off my own back to bring them up to standard of a low mileage 4 year old car. We have since contacted Evans Halshaw regarding the admin fee as i think its wrong that they charge it despite Auto trader clearly stating this dealer does not charge admin fees. The agreed 5 days ago to refund this but we have yet to receive it. Ive also contacted them regarding no car pass in the service pack and no locking wheel nut key code. They aren't interested and I have been advised via email that its not something Evans Halshaw would look to replace to their standards for any age vehicle. These are both simple things to obtain particularly for a main dealer, great aftercare eh! To put the icing on the cake I managed to contact the previous keeper via facebook who advised that he was charged £170 when he traded in the car as he had lost the main key. He has since also forwarded me the receipt for what he paid. Evans Halshaw deny charging the previous keeper for the missing key. Given my experience with Evans Halshaw Cardiff we would not use them again. We have received far better service from smaller independent garages. If you do buy from here ensure your happy or do not buy as they are very reluctant to do anything after.

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"Absolutely dreadful experience"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Hi guys stay well away from this dealership very limited knowledge of the cars that they sell absolutely dreadful telephone manners and afters sales absolutely dreadful telephone manners stay well away from this dealership guys

"WHAT A TERRIBLE COMPANY"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I live in Bristol, telephoned Evans Halshaw Cardiff to check the car would be available to view on Saturday, they said it would be available to view that day, travelled all the way from Bristol, got to their garage, the car was not there, spoke to a saleman who said the car had been taken out by another salesman, told if I could wait a few hours they would ask the salesman to return the car to the garage. Hence to say I did not wait. I am amazed that this company is still in business, But the big problem for them is that this branch of Evans Halshaw damages the Evans Halshaw brand. I would never buy a car from any Evans Halshaw Garage after my experience!

"Poor service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Took my leased Ford to Evan halshaw for a service. Cost me over £220 for the privelige. Had a call to say it was ready, when I went to collect it nobody could find it. Was eventually told after 20 mins an engineer was still working on it, it then turned up from being driven further up the road. It hadn't been valeted which was part of the agreed service plan. To top it off my car manual has disappeared. When I rang to complain was told that my manual was never in the car which is a lie as I have never removed it from the glove box. The manager said he would look into it and get back to me, never heard a thing. They were rude unhelpful and to top it all off have lost my manual and lied about it. Will NEVER use them again. It upsets me they have taken so much of my money for nothing.

"shockingly bad."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

the customer care at your cardiff branch is woefully inadequate and shockingly bad. my mother bought her car from you "new".... the mileage on the clock says 30k, but the onboard computer says 40k...she's had nothing but trouble and annoyances from you so i took over with the maintenance. kara, at your cardiff branch, spills bs out of her mouth like she does it all day. needless to say, everything kara assured me was going to happen, ... didn't. your company needs someone that knows how to run a garage. and it wouldn't hurt to get someone who knows how customer service works too... i'd have made the complaint on your website but, unsurprisingly, the email wouldn't send. DISGRACEFUL.

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"Stay well away from this dealership"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Stay well away from this dealership sales representatives lie after sales don't want to know stay well away guys

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"Out outstanding service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Gary from Ford Newport road was fantastic help . He went above and beyond , Polite, professional, and made us feel at ease. The support and information he gave use was excellent. Now I'm a proud owner of a ds . Thank you Gary for all your help. Will be recommending you to everyone see you when I up grade.

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"Dreadful"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Saw a car on their website so called in to view, car was just what I was looking for so was ready to buy it there and then. But the salesman was dreadful, typical old school, unprofessional, uninterested, blase, I felt really uncomfortable in the office as only one salesman wearing a mask, the others had them around their chins and the salesman I dealt with wore his under his nose. So no cash sale form me as I couldn;t wait to get out of there.

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"Be aware"
3.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Having recently purchased a car from Evans Halshaw, we were offered £300 for our old car (web page quoted a lot more) we reluctantly agreed. Unfortunately when we went to pick up new car my husband didn’t have all the correct paperwork. He returned 10 days (due to them being short staffed etc) to be told that our car was now only worth £200. We have no problem with the salesman who was fine. Can’t help feeling this is a regular occurrence with this company. My husband made sure he wore a mask, no one in the dealership appeared to be wearing masks!

"Awful service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Booked to see a car travelled all the way to cardiff for them to tell me battery was flat abd they had moved it didn’t rven bother to contact me all day to let me know complete waste of time!!!!!

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Dealership Information

Evans Halshaw Ford Cardiff is an Franchise dealership that is based in Cardiff. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
24 reviews1.6 out of 5 stars — Rated Poor
Excellent
2
Very Good
1
Average
2
Poor
1
Terrible
18

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Contact Information

Address

Evans Halshaw Ford Cardiff
505 Newport Road
Cardiff
Cardiff
CF23 9UE

Get in touch

029 2049 0511
https://www.evanshalshaw.com/dealers/ford-cardiff/

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Dealership Statistics

8%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Evans Halshaw Ford Cardiff

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