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7 reviews from our car dealer reviews community
Leave a review for Evans Halshaw Ford Cardiff

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7 reviews from our car dealer reviews community

Leave a review for Evans Halshaw Ford Cardiff
Click on the stars to start your review
"Fantastic Service!"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Knowledgeable and friendly staff. Great service when buying my new car, Communication fantastic. Will be returning for servicing. Well Done to everyone at Evans Halshaw Ford Cardiff!

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+0 Found this review helpful
"talk rubbish"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Evans Halshaw Cardiff Ford tell so many lies.

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+0 Found this review helpful
"Useless"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Went to look at a car Evans Halshaw Ford in Cardiff had advertised. Rang to ask if it was still available as we didn't live locally. Yes it was. We got there only to be told the vehicle wasn't there. No apologies. Salesman not really bothered . Kept making lame excuses In fact I would go as far as to day he was rude. Wouldn't recommend.

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"Very poor"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Sales man did not want to know after sale was made would never buy a car from there again only person that was helpful was the sales man tom

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+1 Found this review helpful
"Awful customer service - PLEASE AVOID"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Did a google search for Chevrolet repairs in Cardiff. Evans Halshaw came up as the top listing, ADVERTISING as a Chevrolet main dealer. Booked in via the call centre for a Friday morning. At this point I thought great this is the professional service I wanted. Turned up Friday morning and that is when the service I received was the worst customer experience of my life. I was told by a very blunt member of staff the following: 1) We are not a Chevrolet dealer. This completely contradicts their website and the call centre that booked me in. 2) We may not have the diagnostic equipment to determine the fault. I personally don't like this flip of a coin statement as quoted. 3) If we do find a fault we probably will not to get the parts anyway. To make matters worse despite being booked in for 10am wanted the car all day until close of business. So as you can imagine with that being made clear to me it seemed a bit of a gamble leaving my car with a garage that MIGHT BE UNABLE TO DIAGNOSE A FAULT AND EVEN IF THEY DID FIND A FAULT WILL NOT BE ABLE TO GET PARTS. ALSO YOU WANTED TO KEEP MY CAR FOR THE WHOLE DAY AND CHARGE ME FOR MY TROUBLES. In addition to this I was lied to by a member of staff and even now I simply cannot believe how bad the customer service actually was.

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"Stephen"
3 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great car, which had a problem early on with the fuel pump. Reluctantly they paid for it but only after arguments and quoting the Sales of Goods Act etc, and now they are fighting to pay proper re-imbursement for consequential losses too, they have made a pitiful offer. Aftersales service is diabolical, stress, hassle etc !!!!

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"Dr Owen"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Absloutely terrible customer service. I put down a deposit on a car that was advertised on their website. I then recieved a telephone call saying that in fact they had advertised a car that was not road worthy (after taking my deposit). I asked them to find me another car of similar value which they paid lip service to and made no rweal effort. I asked for a deposit back after a few weeks and approximately four weeks later my deposit is still yet to appear. I have also had a flat refusal for the company to pay the interest charges occurred during this time period. Avoid like the plague.

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Dealership Information

Evans Halshaw Ford Cardiff is an Franchise dealership that is based in Cardiff. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Ford
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
7 reviews1.9 out of 5 stars — Rated Poor
Excellent
1
Very Good
0
Average
1
Poor
0
Terrible
5

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Contact Information

Address

Evans Halshaw Ford Cardiff
505 Newport Road
Cardiff
South Glamorgan
CF23 9UE

Get in touch

029 2049 0511
https://www.evanshalshaw.com/dealers/ford-cardiff/

Opening times

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If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

Dealership Statistics

14%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Evans Halshaw Ford Cardiff

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
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