0% Reviews
replied to
14% Recommend
to friend


Auto Trader

Car Dealer Reviews is an
official partner of Auto Trader


27 reviews from our car dealer reviews community
Leave a review for Evans Halshaw Ford Cardiff
Leave a review

27 reviews from our car dealer reviews community

Leave a review for Evans Halshaw Ford Cardiff
Leave a review
"Ford Kuga"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Jules was fantastic, from start to finish. A few days later car picked up. Explained everything we needed to know, although it cost extra, lol, but well worth it.

"Alex Hobbs "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would like to take this opportunity to thank Alex for all his assistants in purchase my new car, he took his time to explain each step of the process, other numerous option and he fully understood my requirement, i would not hesitate to recommend to family or fiend contact Alex if they were thinking of purchasing a new car , many thank for your help look forward to picking up my new car soon.

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
"Lazy and Useless! Not a happy Customer"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

On 3rd Feb I took my car in for its FIRST service (2 years old) and after 3 hours got called back to collect it. I went to the man at the desk, paid £215 and given an envelope style package with some paper in. There I stood waiting for him to tell me anything for the service about the car and any good or bad information. He didn’t say anything so I asked “Do I need to know anything about the service? Nothing needed doing?”…. he just said “No, it’s all fine”. I replied saying “nothing at all to report? Everything fine?” - again he replies along the lines of “no nothing, its all done”. So there’s me, a young girl feeling silly that I should even ask this. With 4 other colleges standing either side of him all watching me. Later did I find out in that envelope there was information that my tyres needed to be replaced urgently and nothing was said when picking up my car. If I hadn’t of asked him if anything needed doing, then I probably wouldn’t have the right to be angry…. BUT I asked not once… twice …..if there was anything I needed to know or be done. I feel they just wanted me to get out of there… they got my money and wanted to go home. Oh and to top this all off, right at the end he said “you will get links for a review and if you give Ford a 5 Star review you will receive a FREE MOT!” - What a CON! BAD SERVICE DOES NOT EQUAL A 5 STAR REVIEW……. So what happens if I have a bad experience I don’t get a free MOT?

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
"Very poor customer care"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We bought a 4 year old Astra from Evans Halshaw Cardiff. Seen the Car on Autotrader, made a phone call to see if it was still available. Went up to view the car. My wife liked the car (was for her) so we provisionally put a deposit on the car subject to a new mot and valet as the rear seats were stained (and finance being approved). I refused all optional extras, GAP, Warranty and Guard X. a £100 admin fee was added which I explained to the sales rep was not on the auto trader ad. He explained that they cannot get auto trader to show the fee which was applicable to all all cars, however we reluctantly agreed The car only came with one key which I was advised of but pretty poor in my opinion and I made the salesman Rhys aware of this and suggested that we wanted another key made for the car. (This never came through). We received a call approx one hour later after leaving the dealership saying was finance was approved and that the payments were lower than quoted with the Guard X included (Bearing in mind this was £300). I explained to the sales rep "thats fine as long as im not paying for it". Finance Docs came through the next day. Guard X was on the invoice adding £300 to the total. I had to contact Evans Halshaw to get it removed and was put down to wires being crossed. I beg to differ but it was removed anyway. We collected the car the next day. All seemed well until I checked over the car. It hadn't been touched and the rear seats were still stained. The manager came out and the sales rep took the car out back and gave the seats a clean. The manager also put £30 fuel in for the inconvenience. The seats dried with the stain still there and ive since paid a valeter off my own back to bring them up to standard of a low mileage 4 year old car. We have since contacted Evans Halshaw regarding the admin fee as i think its wrong that they charge it despite Auto trader clearly stating this dealer does not charge admin fees. The agreed 5 days ago to refund this but we have yet to receive it. Ive also contacted them regarding no car pass in the service pack and no locking wheel nut key code. They aren't interested and I have been advised via email that its not something Evans Halshaw would look to replace to their standards for any age vehicle. These are both simple things to obtain particularly for a main dealer, great aftercare eh! To put the icing on the cake I managed to contact the previous keeper via facebook who advised that he was charged £170 when he traded in the car as he had lost the main key. He has since also forwarded me the receipt for what he paid. Evans Halshaw deny charging the previous keeper for the missing key. Given my experience with Evans Halshaw Cardiff we would not use them again. We have received far better service from smaller independent garages. If you do buy from here ensure your happy or do not buy as they are very reluctant to do anything after.

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
"Absolutely dreadful experience"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Hi guys stay well away from this dealership very limited knowledge of the cars that they sell absolutely dreadful telephone manners and afters sales absolutely dreadful telephone manners stay well away from this dealership guys

"WHAT A TERRIBLE COMPANY"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I live in Bristol, telephoned Evans Halshaw Cardiff to check the car would be available to view on Saturday, they said it would be available to view that day, travelled all the way from Bristol, got to their garage, the car was not there, spoke to a saleman who said the car had been taken out by another salesman, told if I could wait a few hours they would ask the salesman to return the car to the garage. Hence to say I did not wait. I am amazed that this company is still in business, But the big problem for them is that this branch of Evans Halshaw damages the Evans Halshaw brand. I would never buy a car from any Evans Halshaw Garage after my experience!

"Poor service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Took my leased Ford to Evan halshaw for a service. Cost me over £220 for the privelige. Had a call to say it was ready, when I went to collect it nobody could find it. Was eventually told after 20 mins an engineer was still working on it, it then turned up from being driven further up the road. It hadn't been valeted which was part of the agreed service plan. To top it off my car manual has disappeared. When I rang to complain was told that my manual was never in the car which is a lie as I have never removed it from the glove box. The manager said he would look into it and get back to me, never heard a thing. They were rude unhelpful and to top it all off have lost my manual and lied about it. Will NEVER use them again. It upsets me they have taken so much of my money for nothing.

"shockingly bad."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

the customer care at your cardiff branch is woefully inadequate and shockingly bad. my mother bought her car from you "new".... the mileage on the clock says 30k, but the onboard computer says 40k...she's had nothing but trouble and annoyances from you so i took over with the maintenance. kara, at your cardiff branch, spills bs out of her mouth like she does it all day. needless to say, everything kara assured me was going to happen, ... didn't. your company needs someone that knows how to run a garage. and it wouldn't hurt to get someone who knows how customer service works too... i'd have made the complaint on your website but, unsurprisingly, the email wouldn't send. DISGRACEFUL.

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
"Stay well away from this dealership"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Stay well away from this dealership sales representatives lie after sales don't want to know stay well away guys

Get Car Leasing

Reviewer has confirmed their email address

+1 Found this review helpful
"Out outstanding service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Gary from Ford Newport road was fantastic help . He went above and beyond , Polite, professional, and made us feel at ease. The support and information he gave use was excellent. Now I'm a proud owner of a ds . Thank you Gary for all your help. Will be recommending you to everyone see you when I up grade.

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
Auto Trader

Car Dealer Reviews is an official partner of Auto Trader

Car Leasing Deals

Kardi Powered
Car Leasing Deals

Kardi Powered

Dealership Information

Evans Halshaw Ford Cardiff is an Franchise dealership that is based in Cardiff. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
27 reviews1.8 out of 5 stars — Rated Poor
Excellent
4
Very Good
1
Average
2
Poor
2
Terrible
18

Add Review

  • Submit new information

  • Contact Information

    Address

    Evans Halshaw Ford Cardiff
    505 Newport Road
    Cardiff
    Cardiff
    CF23 9UE

    Get in touch

    029 2049 0511
    https://www.evanshalshaw.com/dealers/ford-cardiff/

    Opening times

    Sorry, we don't have opening times for this dealership

    If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

    Dealership Statistics

    14%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Evans Halshaw Ford Cardiff

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


    Are we missing anything?
    You can help complete this section by emailing us any additional details.

    Submit new information

    Working with Car Dealer Reviews

    We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £99 per month.

    Learn more about how our service works below.

    Find out more