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Hi guys stay well away from this dealership very limited knowledge of the cars that they sell absolutely dreadful telephone manners and afters sales absolutely dreadful telephone manners stay well away from this dealership guys
I live in Bristol, telephoned Evans Halshaw Cardiff to check the car would be available to view on Saturday, they said it would be available to view that day, travelled all the way from Bristol, got to their garage, the car was not there, spoke to a saleman who said the car had been taken out by another salesman, told if I could wait a few hours they would ask the salesman to return the car to the garage. Hence to say I did not wait. I am amazed that this company is still in business, But the big problem for them is that this branch of Evans Halshaw damages the Evans Halshaw brand. I would never buy a car from any Evans Halshaw Garage after my experience!
Took my leased Ford to Evan halshaw for a service. Cost me over £220 for the privelige. Had a call to say it was ready, when I went to collect it nobody could find it. Was eventually told after 20 mins an engineer was still working on it, it then turned up from being driven further up the road. It hadn't been valeted which was part of the agreed service plan. To top it off my car manual has disappeared. When I rang to complain was told that my manual was never in the car which is a lie as I have never removed it from the glove box. The manager said he would look into it and get back to me, never heard a thing. They were rude unhelpful and to top it all off have lost my manual and lied about it. Will NEVER use them again. It upsets me they have taken so much of my money for nothing.
the customer care at your cardiff branch is woefully inadequate and shockingly bad. my mother bought her car from you "new".... the mileage on the clock says 30k, but the onboard computer says 40k...she's had nothing but trouble and annoyances from you so i took over with the maintenance. kara, at your cardiff branch, spills bs out of her mouth like she does it all day. needless to say, everything kara assured me was going to happen, ... didn't. your company needs someone that knows how to run a garage. and it wouldn't hurt to get someone who knows how customer service works too... i'd have made the complaint on your website but, unsurprisingly, the email wouldn't send. DISGRACEFUL.
Stay well away from this dealership sales representatives lie after sales don't want to know stay well away guys
Gary from Ford Newport road was fantastic help . He went above and beyond , Polite, professional, and made us feel at ease. The support and information he gave use was excellent. Now I'm a proud owner of a ds . Thank you Gary for all your help. Will be recommending you to everyone see you when I up grade.
Saw a car on their website so called in to view, car was just what I was looking for so was ready to buy it there and then. But the salesman was dreadful, typical old school, unprofessional, uninterested, blase, I felt really uncomfortable in the office as only one salesman wearing a mask, the others had them around their chins and the salesman I dealt with wore his under his nose. So no cash sale form me as I couldn;t wait to get out of there.
Having recently purchased a car from Evans Halshaw, we were offered £300 for our old car (web page quoted a lot more) we reluctantly agreed. Unfortunately when we went to pick up new car my husband didn’t have all the correct paperwork. He returned 10 days (due to them being short staffed etc) to be told that our car was now only worth £200. We have no problem with the salesman who was fine. Can’t help feeling this is a regular occurrence with this company. My husband made sure he wore a mask, no one in the dealership appeared to be wearing masks!
Booked to see a car travelled all the way to cardiff for them to tell me battery was flat abd they had moved it didn’t rven bother to contact me all day to let me know complete waste of time!!!!!
If I could give minus stars I would. Don't get me wrong, Richard Holyfield the Motability specialist is fantastic. However the after sales and servicing department are absolutely atrocious. It's like once you've bought the car they just don't care. It is very hard to get through and once you do the person you need to speak to is ALWAYS on the other line. You're promised a callback but they NEVER materialise. You call back (2 hours later) and guess what? THEY'RE BUSY AGAIN AND WILL CALL BACK.
Evans Halshaw Ford Cardiff is an Franchise dealership that is based in Cardiff. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Evans Halshaw Ford Cardiff
505 Newport Road
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