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the customer care at your cardiff branch is woefully inadequate and shockingly bad. my mother bought her car from you "new".... the mileage on the clock says 30k, but the onboard computer says 40k...she's had nothing but trouble and annoyances from you so i took over with the maintenance. kara, at your cardiff branch, spills bs out of her mouth like she does it all day. needless to say, everything kara assured me was going to happen, ... didn't. your company needs someone that knows how to run a garage. and it wouldn't hurt to get someone who knows how customer service works too... i'd have made the complaint on your website but, unsurprisingly, the email wouldn't send. DISGRACEFUL.
Stay well away from this dealership sales representatives lie after sales don't want to know stay well away guys
Gary from Ford Newport road was fantastic help . He went above and beyond , Polite, professional, and made us feel at ease. The support and information he gave use was excellent. Now I'm a proud owner of a ds . Thank you Gary for all your help. Will be recommending you to everyone see you when I up grade.
Saw a car on their website so called in to view, car was just what I was looking for so was ready to buy it there and then. But the salesman was dreadful, typical old school, unprofessional, uninterested, blase, I felt really uncomfortable in the office as only one salesman wearing a mask, the others had them around their chins and the salesman I dealt with wore his under his nose. So no cash sale form me as I couldn;t wait to get out of there.
Having recently purchased a car from Evans Halshaw, we were offered £300 for our old car (web page quoted a lot more) we reluctantly agreed. Unfortunately when we went to pick up new car my husband didn’t have all the correct paperwork. He returned 10 days (due to them being short staffed etc) to be told that our car was now only worth £200. We have no problem with the salesman who was fine. Can’t help feeling this is a regular occurrence with this company. My husband made sure he wore a mask, no one in the dealership appeared to be wearing masks!
Booked to see a car travelled all the way to cardiff for them to tell me battery was flat abd they had moved it didn’t rven bother to contact me all day to let me know complete waste of time!!!!!
If I could give minus stars I would. Don't get me wrong, Richard Holyfield the Motability specialist is fantastic. However the after sales and servicing department are absolutely atrocious. It's like once you've bought the car they just don't care. It is very hard to get through and once you do the person you need to speak to is ALWAYS on the other line. You're promised a callback but they NEVER materialise. You call back (2 hours later) and guess what? THEY'RE BUSY AGAIN AND WILL CALL BACK.
Engine failure on ford ecoboost due to a known fault with these cars has left me without a car for two months. No courtesy car. No customer service. Never get a call back to speak to a manager at Evans Halshaw Ford in Cardiff. Overall terrible car and terrible company. Will never buy a ford again.
We have now had to involve the financial obunsman, we sent a complaint to Evans Halshaw Ford in Cardiff on the 04/10/19 and still no reply, they made an offer on our vehicle signed the documents and paid the difference, then they called 3 weeks for more money after they had our vehicle. Dont exchange car with them, I cant wait until this goes to court, we even had to prove we paid vat on the vehicle, they are cowboys and cant wait as got everything in black and white. I bet they call now as reviews are being put up and didn't have to come to this if they called and gave us our 800.00
I believe Evans Halshaw Ford in Cardiff committed crime in a car they took in on part ex didn't do relevant paperwork and deny all knowledge. Do not deal with evens halshaw
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Evans Halshaw Ford Cardiff
505 Newport Road
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