I believe Evans Halshaw Ford in Cardiff committed crime in a car they took in on part ex didn't do relevant paperwork and deny all knowledge. Do not deal with evens halshaw

Took my car here for a recall as requested by Vauxhall. Where to start...... well they snapped the clips on my new stereo fascia which they denied at first then apologised and offered to replace. Then after they had rewired my car, the stereo no longer worked hands free, they cut the rear speaker wires, why i don’t know. And I started smelling plastic burning in my car, checks the engine, only to find they left the fusebox cover off and in the front of the engine and its melted to it. They have denied accessing the engine during the recall, however they would have had to disconnect the battery for any electrical work. I am taking it further with Evans Halshaw Ford in Cardiff.

Evans Halshaw Ford Cardiff is an absolutely shocking company they will sell you a category s car after giving you a hpi check to prove that it's not then spend 2 months trying to sort out issue for them to try and sell me back the car without telling me that repair work needed to be done to it first after which I opted for a refund to not receive said refund leaving me with no car and no money to pay for new car no courtesy car and having to walk 1.5 hours to work all the good reviews on here seem to be reviews of the salesmen and showroom which wasn't a bad experience the problems with the company become glaringly obvious the moment you have a problem and have to deal with the customer services to sum up I am an engineer who can follow detailed work plans to install systems into multi million pound organisations but apparently cant follow a simple refund procedure and I'm completely to blame!

Took a car into evans halshaw ford in carfiff 4 an mot which i had 4 sale they motd it. Without checking brakes steering. Etc shocking should be reported to vosa

Knowledgeable and friendly staff. Great service when buying my new car, Communication fantastic. Will be returning for servicing. Well Done to everyone at Evans Halshaw Ford Cardiff!

Evans Halshaw Cardiff Ford tell so many lies.

Went to look at a car Evans Halshaw Ford in Cardiff had advertised. Rang to ask if it was still available as we didn't live locally. Yes it was. We got there only to be told the vehicle wasn't there. No apologies. Salesman not really bothered . Kept making lame excuses In fact I would go as far as to day he was rude. Wouldn't recommend.

Sales man did not want to know after sale was made would never buy a car from there again only person that was helpful was the sales man tom

Did a google search for Chevrolet repairs in Cardiff. Evans Halshaw came up as the top listing, ADVERTISING as a Chevrolet main dealer. Booked in via the call centre for a Friday morning. At this point I thought great this is the professional service I wanted. Turned up Friday morning and that is when the service I received was the worst customer experience of my life. I was told by a very blunt member of staff the following: 1) We are not a Chevrolet dealer. This completely contradicts their website and the call centre that booked me in. 2) We may not have the diagnostic equipment to determine the fault. I personally don't like this flip of a coin statement as quoted. 3) If we do find a fault we probably will not to get the parts anyway. To make matters worse despite being booked in for 10am wanted the car all day until close of business. So as you can imagine with that being made clear to me it seemed a bit of a gamble leaving my car with a garage that MIGHT BE UNABLE TO DIAGNOSE A FAULT AND EVEN IF THEY DID FIND A FAULT WILL NOT BE ABLE TO GET PARTS. ALSO YOU WANTED TO KEEP MY CAR FOR THE WHOLE DAY AND CHARGE ME FOR MY TROUBLES. In addition to this I was lied to by a member of staff and even now I simply cannot believe how bad the customer service actually was.

Great car, which had a problem early on with the fuel pump. Reluctantly they paid for it but only after arguments and quoting the Sales of Goods Act etc, and now they are fighting to pay proper re-imbursement for consequential losses too, they have made a pitiful offer. Aftersales service is diabolical, stress, hassle etc !!!!