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Aftersales was atrocious. The van had so many needless issues, things that should have been rectified before I recieved it. Then trying to get them to fix the issues was painstaking. I wouldn't even recommend them to an enemy.
This is they second Ford I have bought from Ford kirkcaldy Rhys is a very good salesman no pressure put on you he lets you take your time Answers any questions you have about the ford deal Will go back for my next Ford
A fabulous buying experience from the team at Kirkcaldy Ford from the salesperson to the Dealer Principal. Great service and value for money
Reviewer has confirmed their email address
Bought a 70 plate Focus ST from Kirkcaldy Ford a couple of days ago. Superb car. Generous part ex. A comfortable buying experience, with pleasant, friendly and efficient staff. Recommended!
Ok on the sales side until a fault develops.THEN they show their true colours - not interested, wont return calls, treat customers with contempt. By far worst garage ive ever dealt with. Customer care skills appalling. Service Manager cant be trusted. Worse experience than dealing with talktalk.. AVOID AVOID AVOID
Bought Nissan on Friday 10th August paid cash, no p/x was a present, price was fair, Drove car for 5 minutes air conditioning not working drove straight back spoke to salesman who said I would receive a call Monday or Tuesday to arrange for repair to be carried out, surprise surprise no call 😤 I contacted them and car was booked in for Friday to be rectified waited for 3 hours as I am from Dundee only to be told it needed a part which they said would be ordered and I would be contacted on Tuesday to arrange a time for fitting, Now Thursday evening and surprise surprise no call again, this is such poor service from a main dealer, I have contacted the service department and still no response, They have a Mercedes SLK which I was considering buying for myself, but after this experience not a chance I will go to Craignairn cars next door and probably buy the Mercedes they are selling, Seriously if you are considering a used car I would not recommend this branch, it seems they just couldn’t care less once they have your money, YOU HAVE BEEN WARNED.
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I recently got my second car from Evan's halshaw kirkcaldy they were great have zero complaints I needed a bigger car as my family is growing I still had a year left to pay on my old one but Jamie and Rhys were brilliant and fixed it all out for me. It was During lockdown so had to wait a while the showroom was closed but they then delivered it to my home and picked up my other car all paper work was done by email and phone. 5 out 5 from me
We recently purchased a car from Evans Halshaw Ford in Kirkcaldy. On collecting the car and taking it home we have came across 3 issues/ faults already that we weren’t told about it’s the garages fault. However the salesman that happily took our money and sold us the car. It less than helpful and basically couldn’t care less. The problems are still not resolved.
Terrible customer service. I WOULD NOT RECOMMEND Evans Halshaw Ford in Kirkcaldy for anyone looking for an honest or respectful service. I am not sure how they can run a business where customers are not their priority or treated with a bit of dignity or respect. I was appalled by their behaviour, attitude and how low their standards are for politeness. The sales executive was so RUDE and the service was awful. Worst experience of my life. All I can say is that I have never experienced such horrific customer service in my life!!!!!! GO ANYWHERE BUT HERE! They are dishonest and graceless!!!!!!!
Reviewer has confirmed their email address
AVOID, salesmen cant be bothered, keep you hanging around and walk past you as if you were invisible, not even a smile or hello. Evans Halshaw Ford in Kirkcaldy is the worst car dealer I have ever dealt with!!!!!
Evans Halshaw Ford Kirkcaldy is an Franchise dealership that is based in Kirkcaldy. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Evans Halshaw Ford Kirkcaldy
Forth Avenue
Kirkcaldy
Fife
KY2 5PL
01592 261199
https://www.evanshalshaw.com/dealers/ford-kirkcaldy/
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