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The communication and service offered by this Evans Halshaw branch in Kirkcaldy is below poor and would get a negative star review if possible . So much for the offers by Ford UK .
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What a joke, never going back to Evans Halshaw Ford Kirkcaldy again! Wish I never bought the first car from them!
We were dealing with a trainee salesman at Evans Halshaw Ford Kirkcaldy who was very nice but extremely nervous. He asked for another colleague to provide a valuation for my car but it was never forthcoming. Another salesman was to sit in on his presentation but he disappeared after a minute, never to return. The phone rang and despite the others being available our man had to answer - no-one would take the call and he had to take a message. After one and a half hours we left with no final figures. Later that evening I received a phone call from Dale, the sales manager with the trade in amount - I told him how awful our experience in the showroom had been, with a totally unsupportive staff making the whole experience very uncomfortable and totally unprofessional.
Went in to view a car as thinking of buying as have bad credit history. Got explained hp would be better, dearer but better option for me to try. The guy that dealt with me is called Martin O. Very happy to help and gave alot of advice.
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Picked up car at end of September from Evans Halshaw Ford in Kirkcaldy, only to be contacted towards end of October and told we had a car with the wrong chassis number and could we please bring car back to have it replaced for the correct. Promised a call regarding compensation, which has not happened.
Not the friendliest of people. Evans Halshaw Ford in Kirkcaldy would tell you anything to make a sale. Even took deposit off me despite quote wasn't even put through. Still waiting for my deposit to be refunded. S T A Y A W A Y!
Customer service is zero. I would recommend people to not use this company or any Evans Halshaw dealership after the way I have been treated. Absolutely disgusting.
Evans Halshaw Ford Kirkcaldy is an Franchise dealership that is based in Kirkcaldy. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Evans Halshaw Ford Kirkcaldy
Forth Avenue
Kirkcaldy
Fife
KY2 5PL
01592 261199
https://www.evanshalshaw.com/dealers/ford-kirkcaldy/
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