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Paid £99 to reserve car ,appointment made to travel to Evans Halshaw Leicester branch (2 hr drive ) in a couple of days time . Luckily , rang day before to be told car no longer for sale , had already been sent to auction . Nobody thought to contact me . Now , STILL trying to get deposit refunded over 2 weeks later , Paid by debit card ,quick , easy to refund ? - no chance of getting paid back into My account . Calls not returned , nobody taking responsibility and they still have MY money . AVOID at all costs , Customer service appalling ,Trading standards next call . HAD TO GIVE 1 STAR AS NIL NOT AN OPTION
I drove from London to Evans Halshaw Ford in Leicester to buy ford galaxy. I confirmed with them that car is ready to go. Upon Arrival, driver side rear seat was broken, rear tyres were worn, and auto stop function of this car wasn’t workings.no manager or technician was present to resolve these issues. I was told to come on weekdays or when issues will be resolved, will get in touch with you. Completely wasted my whole day and fuel to visit this showroom.
Hello , Thought I'll share my experience with Evans Halshaw Leicester here , might save you journey to a very unprofessional branch in Leicester. So today I went to BUY a Lexus Ct200h( FY64 EYD) and drive it back home But I thought I'll take my mechanic with me so if there is ant problem he can let me know and he spotted a little leakage of water back of the car where hybrid battery is located, so we thought we will let the sales.assistant know and if they can clerify if it's a leak of water from car wash or is it actually there is some gap somewhere it's allowing water in. Any way sales Assistant said he will get the manager . So we waited for MANAGER ( Hitesh ) but he was very unprofessional and very rude during our conversation . That I could not believe a sales Assistant was more professional than manager . End of the day it didn't give me no confidence buying car from them as I didn't feel like they had any service standard at all ! Some time manager like this can damage the reputation of the company, Hope this helps to other People.
Do not even entertain buying anything from evans hawshaw in mansfield, I ordered a car booked a move me closer heard nothing kept chasing it up 14 days later after they had lost the car said it had finally arrived in Leicester had an appointment booked 18 days after I booked moved me closer they went to move my car to the viewing bay and then got told that they could not find it. 3 people looking 2 hours later they said that the car had been sold at the mansfield beach 8 days after I booked the move me closer so the car had never been moved and after being told the car was on site by 3 different people it was never in Leicester. I got told nothing they can do was looking for a nother car same car same mileage spec etc just different colour £1800 more nothing we could do no compromise just we will put some fuel in new car £20 of fuel for £1800 what a complete and utter joke. Unless you like wasting your time and being left stud around with you constantly chasing them around to spend £9k with them run for the hills.
Purchased a new Ford from them in Oct 2016, car has now broken down well within warranty period, I accept that these things happen but Evans Halshaw are quoting a 10 day lead time before they can even look at the car and saying they could only look at it sooner if they had previously repaired the same fault and they have no courtesy car available! Furthermore the staff who answer the service phone line have no technical knowledge and were even unable to answer a simple query about service pricing and didn't call back with an answer as promised. When I called the dealership to complain I was passed on to their customer care line and after 30 minutes of waiting gave up. I filed a complaint on their customer care website to which the site they would respond within 24 hours and guess what, no response at all.
I bought a Citroen from Leicester Evans halshaw and received appalling customer service.it took me 5 hours to purchase it whilst staff sat around.i was told all the staff were new! Wouldn't recommend.
I paid Evans Halshaw Ford in Leicester 200 pounds for a car to be moved nearer to me .13 days later still no car . Asked for my deposit back and was told that I need to contact them again as they are busy , and can’t guarantee that any one will call me back. I wanted to purchase a car from them and they have been obstructive. I am hoping that they will refund my deposit .
If I could award Evans Halshaw Ford Leicester no stars, then I would. The process of buying a car was the worst I have experienced in my life. My son was looking for a Ford Fiesta in a specific colour and with an automatic transmission, and this place was the only dealer that had one within a 70 mile radius of where we live. We booked a test drive online and nobody knew anything about it. On the day of the test drive it took half an hour just to find the car, which was filthy inside and out, so very difficult to determine its overall condition. Despite this my son was smitten with it and we agreed to buy it. We turned up a week later to collect the car and found that nobody had bothered to check that the MOT had expired, and because of this schoolboy error that no dealership should ever make (checklist, anyone?), it meant that the car couldn't be taxed and we couldn't drive it away, even though my son had to pay for it! If it had been me buying the car, I would have walked away there and then. We had a completely wasted journey and my son was deeply disappointed as he wanted to drive the car over the Bank Holiday. Four days later we had the car delivered to our home, although the delivery driver was 6 hours late and the car had not been valeted as the salesman had promised it would be. The delivery mileage was more than double what it should have been, which left me wondering where else it had been during its journey. I would not recommend this dealership to anyone thinking of buying a new or used car, and reading reviews from other customers, it seems that staff just don't care about their customers. Better to look elsewhere.
I dont even feel that Evans Halshaw Ford Leciester deserve one star!! Had nothing but problems throughout the whole process of buying my new car. I drove 5 hours to pick up the new car to then come away without it as they hadn't sorted the paperwork even though they were expecting me. When I finally had the car it was dirty! They held my deposit and told me they had no record of this but luckily I had record. They didn't pay off the finance on my old car which I part exchanged meaning I was paying for 2 cars. It took me 6 weeks, numerous amount of phone calls and being in contact with a solicitor to get the finance paid and my deposit back. Being left short of money caused me alot of stress and no one seemed to show any care at all. Communication and customer service is very poor, no organisation at all. Almost 7 weeks later and I still haven't received a V5C for my new vehicle and still to this day DVLA haven't received anything from them so there is nothing in the system. I've tried emailing complaints who couldn't be any less interested in trying to help me. I will never buy another car from Evans halshaw and want to make others aware of their awful service
We visited the Leicester site and sold our car. The service that we received from Chloe T was outstanding.
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Evans Halshaw Ford Leicester
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