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7 reviews from our car dealer reviews community
Leave a review for Evans Halshaw Leicester Ford

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7 reviews from our car dealer reviews community

Leave a review for Evans Halshaw Leicester Ford
Click on the stars to start your review
"Awesome Service"
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We visited the Leicester site and sold our car. The service that we received from Chloe T was outstanding.

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"First Class Service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Having experienced several large car dealerships including Evans Halshaw in Coventry I was very sceptical about this one but they had online several SUVs which fitted my needs and budget. The salesman Henry Jervis was amazing - firstly I was warmly greeted and he introduced himself properly to me, welcomed me to his desk where he asked me what I was looking for, fully understood my requirements and respected my budget, showed me around a number of cars and explained key differences between each. He clearly knew his stuff and I had every confidence in his advice. I chose a Vauxhall Mokka and he worked hard with his manager Miles Hambelet to get the best trade-in value for my old car. Between placing the order then and collecting my new vehicle, Henry has kept me fully updated and treated me courteously and professionally. I collected the Mokka yesterday and again was warmly welcomed and remembered by both Henry and Miles - the new car is like the outstanding service I have received from Evans Halshaw Leicester - fantastic people and I would unreservedly recommend that this is the best place to buy a car. Thank you very much Henry, Miles and Evans Halshaw.

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"Awful "
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Terrible customer service system, cannot get through to them and they sold me a car with a faulty engine, luckily ford are covering the engine but they have not provided me a car for over 2 weeks which has cost me extra in childcare and left me stranded, now they are charging me stupid amounts for spark plugs, gear oil change and front wheel alignment none of which should be needed as it was serviced in April when I bought it, do not buy from these dealers I sure as hell wish I had read the reviews before buying here, very dissapointed

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"Absolute disgrace"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would avoid these cowboys at all cost in the future. Rudeness, false excuses and lying is their usual way of conducting with customers. Despite writing a formal complaint to customer services their deceit continues. Two trips to their service store in coventry (they had my car for 5 days in total), still issues not sorted. Surprising how they are still in business. My advise - go elsewhere, there are plenty of used car dealers and service shops that are way better. If dealing with them keep record of names and written records as you would be shocked as how they lie. Should be ashamed of themselves.

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"Dreadful customer service"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Really appalling customer service at the Leicester branch. After being asked 4(!!!) times whether I wanted to buy various cover policies as extras, I was then patronised and asked if I was sure that I knew what I was doing. The car was sent out with missing paperwork- despite me specifically stating beforehand that this needed to be resolved before delivery. The delivery driver then expected me to sort out his return trip to Leicester either by driving him to the nearest train station (during my working day- a 1-1.5 hour round trip) or finding and booking a taxi on his behalf. When I complained to the branch, I was told that "it was all fine" and that I was "making a big deal out of it". A really unpleasant, patronising, poorly organised experience. I would strongly recommend buying elsewhere.

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"Chris Dodds"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This dealership sold me a stolen car. I took the car back to the dealership on two occasions and asked that background and history checks were completed. On both occasions I was sent packing. The car had two serial numbers and the main number was registered as a stolen vehicle. The police recovered the vehicle from my possession. Incredibly the dealership refuse to give me a refund. A contemptible group of people. When I went into the dealership to sort this matter out, the sales people laughed at me and thought it was funny that I was over £10000 out of pocket.

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"4 out of 5"
4.5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Alright, couple of things with this car dealer, one thing was that i asked them to leave a little petrol in, when i collected the car the petrol monitor said there was only enough petrol for 8 miles, i did ask them to do this so this wasnt good, but is only the mad thing i do have to say. There was also a few marks but they got rid of these prior to pick up so that was a plus for them! Overall 4 out of 5

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Dealership Information

Evans Halshaw Leicester Ford is an Franchise dealership that is based in Leicester. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Ford
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
7 reviews2.6 out of 5 stars — Rated Average
Excellent
3
Very Good
0
Average
0
Poor
0
Terrible
4

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Contact Information

Address

Evans Halshaw Leicester Ford
Ravensbridge Drive
Leicester
Leicestershire
LE4 0BX

Get in touch

http://www.evanshalshaw.com

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Dealership Statistics

42%
Would recommend this dealer to family and friends
42%
Thought the dealer was knowledgeable and helpful
20%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

Additional Information About Evans Halshaw Leicester Ford

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