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I booked an appointment through the call centre to test drive a car today in the Evans Halshaw Motherwell Branch at 1.30pm. We were on time, and the rep asked us to take a seat- he would be '2 seconds' while he finished up with a customer on the computer- several minutes later he discussed with us the car we had wanted to test drive, and then went to bring it for us. Eventually ( after another 2 sec- 5 minute wait) he asked us to come out to see the car, and explained that after all we could not test drive the vehicle as it had not been through the workshop, it needed a few things doing to it, parts needed to be ordered which would not arrive - perhaps till the end of the week, but if we wanted to pay a deposit of £200 the car would be reserved for us. Very disappointed as we had driven a significant distance to test drive the car, had been given no indication that we would not be able to drive it, and no attempt was made by the rep to try and resolve the matter - a shrug of the shoulder was as good as we got. He seemed not to know about Zafira heater recall, and whether the work needed to be done, and indeed what other repairs were required. We asked to speak to the manager ( Jamie) who gave us a big long explanation, but was totally unhelpful. We should have been told when we phoned that the vehicle was not ready to be driven-and when we discovered that this could not happen, an offer could have been made to phone us to say that it was ready, or even better an arrangement made to transfer the car to another ( nearer ) branch. All the staff wanted was our £200 - not at all interested in the 'customer experience', I would not recommend anyone to go to Evans Halshaw in Motherwell to buy a car- our conversation with 2 young reps was unhelpful at best, followed up by that of the team leader. It is likely that we would have bought this car, had we been treated differently. Very disappointed.
Last year we purchased a Chevrolet Kalos small car from this branch of Evans Halshaw in Motherwell and paid a deposit of £200 I paid my Carer to take a train up on the Monday to pick up the car.On Saturday Evening I received a phone call from the Engineer/Mechanic to say the engine of the car was a write off and not road worthy.. By this time ticket had been booked and paid for. I asked why was this not diagnosed before as on the previous Wednesday all was fine When pressed to tell the truth the mechanic said it had only been dropped off at their Franchise a few hours ago . Well I asked for a refund of the train fair but was put through to a non existent manager who had left the company 6 months before I was fobbed off or left to hang on eventually they refused to speak or apologize. I wrote to the manager at Motherwell( after the intervention of Evans Halshaw Blackpool) who replied that no Train refund was on the cards and now wait for it because they only received the car hours before and were not responsible. Well they took my deposit and we had to wait 3 weeks to get that back. In are dealing with this via Hamilton County Court. In my opinion very bad not to be trusted dishonest franchise owner. Fr Anthony Rainbow Bridge Sanctuary, Blackpool.
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Really happy when I went to Evans Halshaw Ford in Motherwell and purchased my Ford Focus. No problems with it, happy with the car so not too much more I can say about it. Yes I would return and recommend Arnold Clark Ford
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Evans Halshaw Motherwell Ford
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