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Very friendly and helpful I had no issues and collected my car the next day. Jordan was very efficient and had everything organised for me no issues at all and would recommend to anyone to use this garage
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Worst place going. The service staff are rude and just talk and talk to show their "knowledge" over the customer despite it not making pragmatic or logical sense. They want to charge £240 for a "hours" labour and diagnostics which is just absolutely hilarious. No one in that garage is worth more a rate of half a mil a year. Mental. Despite previously having an issue "Malfunction (Engine Malfunction) Indicator Lamp" which I was told was "no fault found" and charged £144 for the pleasure a few months ago, only for the same light to come back on days later and be discovered during my MOT (when actually looking at the car opposed to leaving a computer to do it) when it was in 3 weeks after that... I have the same issue again 7 weeks later and guess what, it's now £240 to look at the same problem light and there's absolutely no consideration for the crap experience and £144 previously paid, despite a fault being found during the MOT which was covered by my warranty. "Oh but sir, if we discover the issue and it's covered my your warranty, you won't pay that £270". Right... because I have complete faith you'll even look properly, much like my first experience. I wouldn't have even taken my car into them if anyone told me I didn't need to go there to actually use my warranty, but I was told that as I paid my £144 the first time. During the sale last year I was sold on the basis of a first years free MoT and Service. No record of that and the guy that sold it had left, so I had to fight with them to get this as well. My experience of the staff for the most part is that attitude of "I'm waiting for a fight so I'll start it". It's straight in with a "shout them down with your procedure and process" and no active listening to the customers issue. Very much, listen with the intend to reply and not listen with the intend to respond. Absolutely garbage place and I couldn't recommend anyone to stay away enough.
Literally, the WORST customer service I have ever received! Come here for your car if you would like not to be able to drive it for 3 months. Come here if you would like no response to calls, emails or complaints Come here if you'd like the agreed years MOT not to be put on the car Come here if you'd like to be missold extended guarantees Come here if you'd just like to give these guys a few grand to take the utter piss
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NEVER BUY FROM THESE BUNCH OF LYING THIEVES. THEY HAVE TAKEN THE CAR SND REFUSES TO GIVE A LEGITIMATE REFUND. 2 WEEKS AND THE THIEVES ARE STILL COVERING THEIR OWN BACKS. SELL CARS THAT ARE A JOKE DONT WORK TAKE IT BACK THEN DO T PAY YOU YOUR MONEY. DO NOT EVER USE THIS BUNCH OF THIEVING LYING PARASITES
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Purchasing the car was made easy by Andrew, very happy and would certainly recommend him.
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Appt was for 1pm. The guy Abbas was running late. Now if your are crunning late cos you have a client, could you but call us and reschedule? No. He Said to give him 20mins. After 20mins. NOTHING 30 mins. 40 mins I told them we like the car and do u want to sell it?? He requested 10 more mins...I said if you're not with us in 10mins,we are Leaving. My 78 yrs old dad was with me. Almost 1 full hrs. NOTHING. We walked out. Never going there again .
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Bought car, plenty of contact before money was paid then it was me contacting them, had to wait 5 weeks for car to be delivered, after sales non existant.
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Jordan Allison was incredibly organised, very friendly and done a great job at handling my exchange and purchase of a car. The whole team seemed very professional and we’re very helpful. I would highly recommend Jordan to anyone who may be looking into getting a new car.
Reviewer has confirmed their email address
This is my 3rd car I have purchased from Evans Halshaw and again they didn't disappoint. Abbas Sabri was an amazing help. Very patient and understanding and finally found me a lovely new car and it wasn't an easy task for Abbas and I can't thank him enough
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Best first time buying experience for my son from Billy!! He treated my son with honesty and respect from the first time we met him and wasn’t a “ pushy salesman “ We were actually so impressed that we went back to him as we wanted to give him our business.( even although initially we found a car elsewhere) He managed to get the car my lad wanted and then went over and above. Billy made what could have been a very daunting experience an absolute pleasure and definitely one my son and I will always remember. A lot to be said for genuine customer service nowadays and credit where credit is due. Billy is an asset to Motherwell branch, and thank you so much Billy for your time and genuine interest and professionalism.
Reviewer has confirmed their email address
Evans Halshaw FordStore Motherwell is an Franchise dealership that is based in Motherwell. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Evans Halshaw FordStore Motherwell
221 Windmillhill Street
Motherwell
North Lanarkshire
ML1 2UB
01698 244200
https://www.evanshalshaw.com/Dealers/ford-motherwell/
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