Evans Halshaw Stoke On Trent Citroen

6 reviews1.8 out of 5 stars — Rated Poor
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6 reviews from our car dealer reviews community

Leave a review for Evans Halshaw Stoke On Trent Citroen
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"Awful from start to finish"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Where do I start. Unwelcoming premises, unable to keep to appointment times, terrible customer service, terrible knowledge of the cars. More concerning was noticing 2 near on bald front tyres which we were told should have been picked up on the health check. We then asked for service history to be told there wasn't one despite the car being sold for nearly £5000. My worst experience looking for a car ever!!!

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"Worst dealer I have ever seen"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This is the worst dealership I have ever seen. Staff are very rude and customer service is terrible. Still waiting for a refund on my deposit for over 24 days now. The sales manager is the most disrespectful and rude person I have ever came across. Would not buy a car from here even if it was for free. Stay away from these guys.

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"rip off service department"
2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased car on Saturday from Evans Halshaw Citroen in Stoke, sunday oil light kept coming on looked at car forums which said the car needed new oil and oil filter, phoned them to be told that it would have probably had one when it was prepared, I told them I had a check sheet which ticked that the paintwork was ok , they had missed a 2.5ft scratch on side of car that could be seen from 20ft away, I had this resprayed before I took ownership. They said they would have a look at the car to investigate and normally they charge £50 for first hour, having no faith in them, or there so called 3 month warranty which hasn't lasted 7 days, I will take the car to a kia dealership to have the work done, having paid over £6000 this is not what you should expect from such a big dealership., Having said that the salesmen were honest and truthful, the after sales is a rip off.

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+5 Found this review helpful
"Fault after fault"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Collected my S/H Mercedes from Evans Halshaw in Stoke, only to find that two of the doors wouldn't lock so it had to go straight back to the workshop. This took just over three weeks to put right which in my view is excessive. If the car had gone through a pre-sale check this would have been noticed and rectified. The communication during this time was dreadful and I found myself constantly waiting for return calls. Three months on and the ABS light has come on, Evans Halshaw sent the AA out to collect the vehicle as I had taken out their extended guarantee, now it's another waiting game, so far five days waiting and the problem still not sorted and no courtesy vehicle offered. Although I took out this guarantee they still insisted that I pay £75 for a diagnostic check, what a cheek and nothing is mentioned about this in the paperwork. I will never deal with Evans Halshaw again and would deter anyone from dealing with them.

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"J allen"
1.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had problem after problem with these dealers communication was terrible problems with the car took months on end to get sorted and still not all done would not ever buy another car from these and never recommend to anyone poor service staff don't seem to know what they are doing and fob you off all the time

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"Unhappy punter"
4.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The mileage on the car I bought was 60000 short of being true. This information was easily found on the DVLA's website yet they failed to notice despite having a HPI check done. When I brought it to their attention they were not interested at all.

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Dealership Information

Evans Halshaw Stoke On Trent Citroen is an Franchise dealership that is based in Stoke On Trent. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Citroen
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
6 reviews1.8 out of 5 stars — Rated Poor
Excellent
1
Very Good
0
Average
0
Poor
2
Terrible
3

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Contact Information

Address

Evans Halshaw Stoke On Trent Citroen
406-416 Victoria Road
Fenton
Stoke On Trent
Staffordshire
ST1 3JE

Get in touch

01782 573400
http://www.evanshalshaw.com

Opening times

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Dealership Statistics

0%
Would recommend this dealer to family and friends
33%
Thought the dealer was knowledgeable and helpful
20%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

Additional Information About Evans Halshaw Stoke On Trent Citroen

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