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45% Recommend
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11 reviews from our car dealer reviews community
Leave a review for Exclusive Autos Ltd
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11 reviews from our car dealer reviews community

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"Poor customer service"
2.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Vauxhall Corsa VXR VX racing edition from Exclusive Autos. Lovely car can’t fault the actual car itself even though it’s not perfect, car has no service history, always have my cars checked over by my own mechanics, very lucky I have friends in the know. When I received the car it was serviced by my garage found to have no air filter ( possibly previous owners doing). Apart from that the car was as seen in the advert. In very good condition considering it being a 2009 vehicle. The actual communication from exclusive Autos I would say woeful at best and that’s being polite. Constant questions unanswered by them. In the end because I know about cars and had plans for it anyway I took a punt. Still haven’t received the V5 document we are now nearly in April bought the car end of February. Weren’t interested in me due to the fact the car wasn’t a high end motor. Never mind I got what I wanted in the end no thanks to the them. If your buying a high end car from them I’m sure they are very good. However I’ve always been led to believe you should look after every single customer no matter who they are or how much they are spending. I think it what we call in this country GOOD CUSTOMER SERVICE!

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+2 Found this review helpful
"Very nice guy and lovely car "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just bought a Porsche cayenne from Exclusive Autos, dealt with Akib, very nice and helpful guy and very honest about the car as i travelled down from newcastle to buy it, he also gone above and beyond what he had to do right down to helping me with my plate transfer. I noticed All of exclusives cars are very well prepared they all looked immaculate, highly recommend!

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+0 Found this review helpful
"Awful"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a car. Within a couple of months it was effectively undriveable thanks to the engine. They refused to fix it or take it back, despite me being covered by the Consumer Rights Act. Currently in the middle of a long and drawn out court case with them.

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+16 Found this review helpful

Aaron in response to Awful

Has this been finialised ? I've got problems after a week of buying my skyline

Aftab from Exclusive Autos Ltd in response to Awful

Nick the vehicle was driven by yourself over 2000 miles. The engine failed due to yourself leaving the engine oil cap off and not filling the vehicle with oil when the red oil light appeared. The county court and independent garages whom inspected the car, have confirmed the cause of the problem is due to an oil cap not being replaced and lack of oil. You have not paid and missed you court hearing. As a reputable company we handle all genuine warranty claims according to the law and reputation. We also offered a goodwill which you declined.

Mark Western in response to Awful

Hi there mate seen your review about exlusive autos can you tell me a bit more about your experience as im looking to buy a car from them

"5 Star Service - Thank you"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I brought my first car (BMW M3 E93) from them 4 years ago. I am someone who asks a lot of questions, they sent me everything I needed before I travelled to 90 miles to see the car. Since then I have brought a BMW M4 and an Audi R8 from them. I have also sold cars to them with no hassle. Polite and professional service, who I always look to use first when coming to buy or sell my car. Highly recommended!

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+0 Found this review helpful
"WOULDNT BUY FROM THEM"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Liers sold me a car with loads of faults told me it was a minor fix. Wouldnt buy from them

Aftab from Exclusive Autos Ltd in response to WOULDNT BUY FROM THEM

Hi Jim This is the first we have heard of your complaint. We don't recall your name as a customer, if you are genuine please do get in touch. We have no reason to turn customers away

"Exclusive guys"
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brought a grey R32 from Exclusive Autos, it was very clean car,very polite and professional service,had problem with the top mount on vehicle,even though this was not covered by the warranty they went that extra mile to do the work,great service.....

"Do not buy"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought car from Exclusive Autos with warranty. Within first month needed new clutch , coil packs and spark plugs none of which they paid for. Then 2nd month gear box went. They have been no help and would advise everyone to stay away their warranty isn't worth nothing.

Aftab from Exclusive Autos Ltd in response to Do not buy

Sean, we covered the cost of your clutch and provided you with a new clutch. You refused to bring the vehicle back for us to check over and you we're unable to provide us paperwork or proof of any other faults, but only demanded sums of money. We cannot give away money unless we can confirm faults are genuine or exist.

"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a BMW M3 on Christmas Eve. They were helpful, polite and professional. Always look to use tge Exclusive Autos first when buying a car. A1.

"Lucas"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very Happy with the quality of service the staff at Exclusive Autos gave me, it's the first time I ever purchased a car outside of Sweden, after a bit of digging trying to find a dealer in the UK with a variety of stock I stumbled across exclusive autos on Ebay and I found a Nissan Skyline that was exactly the spec I was after, along with a load of others on their website! I got in touch and arranged an appointment to the view the car only a week before Xmas on very short notice and subsequently booked my flight, From the initial point of contact I found the sales staff very helpful, they helped me arrange my travels, picked me up from the train station & made the whole sale process very easy and hassle free for me. The vehicle itself was phenomenal to say the least, the pictures did not do it any justice! Would definitely return in the future & would definitely recommend to anyone thinking of buying from these guys, especially to my European counterparts who are clueless as I was in buying a car in the UK and in need of a reliable dealership !

"John"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Exclusive Autos Ltd sold me a faulty car and refuse to do anything about it, car wasn't even as exactly as described. Rude and un-helpful going, to trading standards and emailing Watchdog. My Advise Buy elseware

Aftab from Exclusive Autos Ltd in response to John

We don't recall this sale. Please get intouch if genuine

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Dealership Information

Exclusive Autos Ltd are a Watford based used car dealership that offers a wide variety of different options when it comes to purchasing a used vehicle. Some of the names that feature in their stock at any given time includes Audi, BMW and Mercedes-Benz and they offer part exchange and finance on site.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
11 reviews2.9 out of 5 stars — Rated Average
Excellent
5
Very Good
0
Average
1
Poor
0
Terrible
5

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Contact Information

Address

Exclusive Autos Ltd
Clive Way
Watford
Hertfordshire
WD24 4PX

Get in touch

01923 510747
http://www.exclusiveautosltd.co.uk

Opening times

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Dealership Statistics

45%
Would recommend this dealer to family and friends
45%
Percent of reviews responded to by this dealer

Additional Information About Exclusive Autos Ltd

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