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2 reviews from our car dealer reviews community
Leave a review for Fawcett's Volvo

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2 reviews from our car dealer reviews community

Leave a review for Fawcett's Volvo
Click on the stars to start your review
"Very good car dealer"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I’ve just taken delivery of a new V40 and the whole car buying experience was stress free and enjoyable. Martin, the salesman, kept me updated on delivery and when it arrived spent as much time as I needed to get acquainted with it. The car is great and I’m glad I chose it over all the other makes I looked at. Recommended.

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+0 Found this review helpful

April Wyatt from Fawcett's Volvo in response to Very good car dealer

Thank you for the 5 star review David! We're pleased that Martin provided you with a great customer experience. We value all feedback from our customers and appreciate you taking the time to leave a review.

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"honest Fawcetts Garage review"
2.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The car wasn't checked over properly before sale, there was a lot of work that needed doing under warranty once we drove the car away. The communication was poor, many of our emails went unanswered and after a while the emails started to bounce back. I wouldn't recommend them personally.

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Tim Day from Fawcett's Volvo in response to honest Fawcetts Garage review

We would like the opportunity to discuss with the customer what went wrong here, its been a long time since delivery and reading the comments I suspect the customer was directing emails to the wrong address if they are bouncing back. We absolutely do not walk away from our responsibility's, ignore customers or run and hide when things go wrong. Without specific customer details its hard to say what the situation is here but all cars are checked over without exception before delivery, this is a documented process so if the customer gets in contact I will be happy to investigate any issues. We are ranked in the Top 10 Volvo dealers in the country for customer satisfaction so we obviously take this sort of thing very seriously!

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Dealership Information

Fawcett's Volvo is an Independent dealership that is based in Newbury. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Volvo
Independent Dealership

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2 reviews3.7 out of 5 stars — Rated Very Good
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Contact Information

Address

Fawcett's Volvo
The Triangle Pinchington Lane
Newbury
Berkshire
RG14 7HT

Get in touch

01635 46660
http://www.fawcettsvolvo.co.uk

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Dealership Statistics

50%
Would recommend this dealer to family and friends
100%
Thought the dealer was knowledgeable and helpful
0%
Thought issues were resolved quickly and easily
100%
Percent of reviews responded to by this dealer

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