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The car wasn't checked over properly before sale, there was a lot of work that needed doing under warranty once we drove the car away. The communication was poor, many of our emails went unanswered and after a while the emails started to bounce back. I wouldn't recommend them personally.
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Tim Day from Fawcett's Volvo in response to honest Fawcetts Garage review
We would like the opportunity to discuss with the customer what went wrong here, its been a long time since delivery and reading the comments I suspect the customer was directing emails to the wrong address if they are bouncing back. We absolutely do not walk away from our responsibility's, ignore customers or run and hide when things go wrong. Without specific customer details its hard to say what the situation is here but all cars are checked over without exception before delivery, this is a documented process so if the customer gets in contact I will be happy to investigate any issues. We are ranked in the Top 10 Volvo dealers in the country for customer satisfaction so we obviously take this sort of thing very seriously!
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The Triangle Pinchington Lane
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