Having viewed a car online on auto trader and their website I phoned FG cars to discuss the car to be told the condition of the car. They explained all was good with the car, in excellent condition for its age, explaining the car had just had a full service and a MOT and it was completely ready to drive away. Everything seem to be good with the car and because I was going to travel a long distance to view the car they asked if I wanted to pay a refundable £100 deposit to secure the vehicle and if I was not completely happy on arrival I would get my money back and could walk away. I then happily pay the money. only 5 hours later I received a phone call to say they had checked the car again to find the car had a large crack in the windscreen and an major oil leak. It doesn't take a genius to work out they sold the car to someone else, which just goes to show they are not honest or trustworthy people. I have received my money back though.

Avoid avoid avoid. Bought a car which turned out to be a rust bucket underneath MOT was done by their mechanic, when things started to go wrong ( out of 3 month warranty of cause) had it checked by my usual mechanic who notified me that car should not have passed!! I was driving around with my children in it! It has cost me approximately £1000 to put things right so far! NEVER again!

This was my first purchase from FG Cars and I can honestly say it was one of the best car buying experiences I've had in my 24 years of driving. The showroom is very clean and comfortable and the sales staff really do look after their customers. They made sure my purchase was serviced and fully checked and valeted before I took it and gave one years breakdown cover. I had one minor issue after collecting the car I phoned them back and without hesitation they said bring it back and we will sort it. Which they did. I would most definitely make my next purchase here and would happily recommend them

Had mixed experiences with this dealer, but OK in the end. Bought a cheap people carrier. it worked for one day then developed an intermittent gearbox fault so I took the car back. FG Cars agreed and gave me a refund cheque which cleared quickly.

STAY CLEAR OF FG Cars. Initially I thought FG were a great company, spent time working with me and my partner's father (mechanic), allowed my partners father to test drive the car on my behalf which was signed off as mechanically sound, no ramp check had been done. However, when the day came to buy the car, the car had been registered as disabled, so had no VED. I was told to go to the nearest Post Office, (which as a non-Loughborough-local, I didn't know where it was) to pay the VED and bring it into my ownership. Granted, this was explained to me, but would've been better customer service to have done this on my behalf, or even offered to drive me there. Taking ownership of the car was fine, papers signed, key (1 key) handed over and away I went. I took the car to my local mechanic who knew this was my first car, who after initial inspection, he put the car on a ramp, only to find the rear disc calliper seized open, and the passenger side front drive spring had snapped. I phoned FG to inform them, who offered me £100 to repair, so instead I booked in with their garage, knowing I was heading back to Loughborough the following weekend. The night before I was due to take the car back, offered to send the parts but no labour costs. I firstly took the car to their garage, who informed me no cars had been booked in and they weren't expecting anyone (to the point they were repainting their floors). I then drove to FG Cars where after a 15 minute wait, the Managing Director, arrived, then proceeded to have a 45 minute argument with me, who likes to put words into your mouth, so word of warning. The issues with my car, made my car unroadworthy, invalidated my car insurance, and made me a liability on the road, which I wasn't made aware of until after the fact. FG Cars did not offer any service by AA, bother speaking to the mechanic I'd used, nor offer any other local garage to undertake the work on their behalf. During the argument, I was told to hand the car back over because he "didn't like my attitude", considering he didn't apologise for; not booking me with their garage, telling me I'd caused the issues, and then telling me I'd called him a liar. As I was handing the details of the car back, the parts arrived, I had the car booked in properly with their choice of garage and finally repaired. Interestingly, once I returned the original disc calliper, Fitim was nowhere to be found, but one of his team were incredibly apologetic. Just a shame this member wasn't there to see the argument, as I'm sure this person would've reconsidered their career with this company. I personally will never touch this company, I have urged all my friends and family in the Leicestershire area not to use these, and I will do my best to spread the word that this is a company to stay away from, not to mention the "owner's" attitude towards Sales, Customer Service and Customer Retentions. Needless to say, I have informed Trading Standards. To Fitim, phrases to remember; News of bad customer service reaches more than twice as many ears, as praise for a good service experience. Take the time to address unhappy customers and do everything in your power to remedy the situation. It's not only worth keeping their business, but also avoiding any negative word of mouth exposure.

I bought a 2010 Audi A5 from FG Cars. I have had the car 3 months and it has never given my any trouble and I can happily say that it was very good value for money. I would definitely by from this car dealer again.

Please don't buy a car from FG Cars in Loughborough. I brought a Golf GTI TDI 2006 model which turned out to be faulty. The car within 6 days broke down and turned out the Turbo was faulty and needs replacing. Upon informing FG Cars of this they would not help and only offered to pay 50%. They spoke to my wife like a piece of dirt. I will be taking FG Cars of Loughborough (Navigation Way) to court. I had to take my car to an independent garage to sort and they said I was not the first person they had come to them with a faulty car from FG Cars.