National Delivery Available
View today's best leasing deals, delivered directly to your door!
Sell Your Car Today, Let Us Give You The Best Price.
Highly competitive quotes on Paint Protection Film for your car
Car Dealer Reviews is an
official partner of Auto Trader
This is my 2nd car from first4car and it was great service again, the car is perfect and Ben helped me decided which was suitable. Thanks to everyone at first4car
Reviewer has confirmed their email address
Sally Leeming from First4car.com in response to 2nd car from here fantastic
Thank you Nicola for your great review. We feel very proud when our customers put their trust in us once again and return to buy their next car from us. Thank you for once again choosing First4car. We wish you all the best.
I have driven past First4Car many times over the years but have never before called in to their premises. They had a car for sale that I was looking for and so I called in without an appointment. I was greeted by Ben who was friendly and helpful. He explained that the car I was enquiring about had only just arrived with them and was in their workshop being prepared, he invited me to have a look at it although it clearly wasn't showroom ready. The car was exactly what I was looking for so I arranged to visit again in a couple of days for a test drive. On my next visit Ben took a copy of my driving licence and then handed me the key to the car. Being local I knew the area and took the car on a drive so I could see how it performed over a variety of road types. At the end of the test drive I was happy with the car, went through a number of questions with Ben and then agreed to buy, I paid the £500 deposit by Debit Card and we agreed a collection date. The car was prepared to a very high standard, had a full 12 month MOT and I was completely happy with the way it had been made to look when I picked it up. Over the weekend as I was learning all about the car I noticed in the service record that the rear brakes should be inspected within the next 100 miles. I contacted Ben and we agreed a day the following week when I could bring in the car to be looked at. I spoke with the mechanic who was extremely helpful and informative, he advised that the rear pads were indeed very worn and so he had ordered and fitted replacements immediately, without charge to myself. Each time I visited First4Car they were very busy, they have lots of staff for a small outfit but everyone I met was helpful and engaging. They obviously turnover lots of cars and they have 5* ratings on Google which inspires confidence. I wouldn't have any hesitation in recommending them or indeed buying another car from them. AJH 08/02/23
Reviewer has confirmed their email address
Sally from First4car.com in response to Recommended
Huge thank you Andrew for such a detailed review. It's great to see you rated our service 5 star and that you are happy with your car. Enjoy. You know where to come next time it's time for an update!
Sally from First4car.com in response to Good service
Thank you Oliver for taking the time to leave a review. We hope to see you again in the future.
I'd like to thank Richard for my car. Thank you for your patience with me finding a car that was right for me with my mobility issues. Your garage and staff go above and beyond. Hopefully I'm not too old to be able to buy another car in a couple of years! many thanks Jean
Reviewer has confirmed their email address
Sally from First4car.com in response to 3rd car from here in 10 years
Thank you Jean for taking the time to leave a review. It was a pleasure seeing you again. Thank you for once again putting your trust in First4car.com. Good luck with your forthcoming operation.
Clear description and comprehensive picture gallery. Car exactly as described. Luke was amazingly helpful. He had a thorough knowledge of the car. Nothing was too much trouble. From beginning to end of purchase it was seem less and Luke’s communication made everything so strsightforward
Reviewer has confirmed their email address
S Leeming from First4car.com in response to First4Cars
Thank you Cheryl for leaving a great review. It's always great to hear our customers say great things about our staff as they work really hard and really care about each and every customers' experience. Thank you for choosing First4car and we hope we'll see you again in the future.
The guy was lovely and incredibly helpful and helped us with all we needed
S Leeming from First4car.com in response to Great service
Thank you Tim for taking the time to leave a review. We wish you all the best.
Great, friendly place, highly recommended. Nothing too much trouble and great coffee!!
Sally from First4car.com in response to Friendly
Thank you for your recommendation.
recently bought a car from here. The service was great from ben. the car i bought is just what i was looking for and they turned it around in 48 hours for me as i needed it fast, the price was good aswell. thanks again for everything ill be sure to be back when i need a new one
Reviewer has confirmed their email address
Sally from First4car.com in response to Nice garage, staff and cars
Many thanks for taking the time to leave us a 5 star review we will be giving Ben a big pat on the back he allways goes above and beond to make buying your next car a simple and pleasant experiance. Enjoy you new car and we hope to see you again when you are looking for your next car.
OverviewReviewsPhotosUpdatesAbout Reviews from the web Car Dealer Reviews 4/5 18 reviews Auto Trader 4.9/5 1,037 votes CarGurus 4.7/5 84 reviews Google review summary 4.4 (155) Google reviews All pressure 11 garage 10 communication 9 company 8 +6 Sort by Most relevant Newest Highest Lowest Andrew Stubbs Andrew Stubbs 10 reviews·5 photos 3 minutes agoNEW A terrible experience. Prior to travelling 100 miles to collect the car, I asked for a personalised video of the car and whether there were any issues with the bodywork and was told there wasn't. I had run checks before collecting the vehicle and noticed it failed an MOT despite only doing 12k miles and being a 2018 reg, however the reasons for the failure did not seem significant. We collected the vehicle and were not informed of the failed MOT, I queried it. We checked the vehicle conditon and there were marks on the interior (crack on the windscreen and deep mark on the driver's side interior) which were not mentioned. The car was sold with an almost empty tank which is a nice touch! We were unable to tax the vehicle online and had to go to the post office to do so which I found odd. The reasons why we couldn't tax it online will become clear below. We drove the car home. As it was black, it wasn't easy to spot the damage on inspection but we later noticed significant damage on the rear panel and bumper. The rear panel had a large dent, lots of dings and a blebbed painted wheel arch reflected an obvious bodge job repair. This was not disclosed, Ben later acknowledged that it should've been. They must have seen the damage as when cleaning the car you would feel it! Yes, its not new so we expected signs of wear but this went beyond that, this was damage not mentioned to us. I took a test drive of the car (gf drove it home). As I had a Mercedes and having driven other GLA's, I was shocked by the car's handling. The steering was not very responsive. I sought a professional opinion and they said it seems like it has hit something. This also explained why the front nearside tyre (on same side as the damage) was worn, despite only doing 12k miles. It sounds like the tracking had been out which caused excessive wear. After checking the paperwork, we realised the car was bought at auction and was listed as "below average condition" and that the vehicle had been a "fleet vehicle". The garage listing said that the car had been "well maintained" with "1 private owner", clearly untrue. The garage denied that it was a fleet vehicle however, the DVLA confirmed it HAD been a fleet vehicle for Motability UK. This explained why the tax could not be done online due to disabled tax. This was also not disclosed. The garage accepted the return so we drove 100 miles the following day, paid for fuel in my car to travel down first time, fuel in the car that was purchased and fuel in the car the next day to return it. A full refund (-£200) was provided. The garage kept £200 until we got the V5 back from the DVLA which took over a month!! We then had to post the V5 back to the garage recorded delivery as requested by the garage (and yes we paid for that too and it wasn't reimbursed!). We saw that it had arrived and had to chase them to provide the refund as they said it would be done "immediately". We had to wait for the DVLA to provide us with the £155 tax back, and eventually fought for it back. The garage is only prepared to offer an apology. They will not reimburse you for fuel, insurance change fees, loss of tax etc, all costs resulting from their dishonesty. I exchanged numerous emails with the garage and they continue to deny that they had not hidden anything from us, much to my amazement! However, I see similar experiences about this garage where motorists have collected a vehicle and it has not been accurately described. Also they have threatened legal action if I left a review, very professional indeed. I am entitled to leave an honest review which is supported with evidence. We noticed that, 5 hours after having returned the vehicle, the car had been relisted for an additional £750 - bearing in mind, the faults/damage could not have possibly been fixed in that time. There were far too many red flags with the vehicle and garage, the failure to disclose damage on the vehicle, the failure to disclose that it was a fleet vehicle, the failure to admit they had hidden information from us, the failure to reimburse additional costs etc.
Reviewer has confirmed their email address
Sally Leeming from First4car.com in response to A terrible experience
We are sorry to read your negative review Andrew. Unfortunately with second hand cars there will at times be a discrepancy in individuals' belief of what is a satisfactory condition for a cars age and mileage. You came to the garage with your partner and were left to appraise the vehicle, as well a 40 minute test drive unaccompanied. Its unfortunate that you didn't raise any of the issues you state here at that point prior to you deciding to purchase. The vehicle was purchased from an auction that we use regularly. The condition of the car at auction may have been below average but we have workshops in which an required parts are replaced and the vehicle is professionally cleaned and assessed by our vehicle technicians. After driving home you requested a full refund which was given within 24 hours. Your deposit left for the V5 was again refunded immediately. Unfortuantely, we couldn't manage to refund this within the 2 hour window you allowed us once the V5 was signed for at our premises. It was however refunded later the sameday. The time it took for the DVLA to return your V5 is out of our control. Once the car was returned by you it was taken to Mercedes where they gave it a clean bill of health. The car was revalued and did increase in price due to a shortage of cars post pandemic, all cars have increased in price. The car sold very quickly after and the customer was happy with the condition of the car accepting the car was priced well and the condition was in line with its age. Once again we are sorry for the experience you had and wish you well.
A Stubbs in response to A terrible experience
The simple facts are, this car was sold as "well maintained condition" and you're referring to "satisfactory condition" and acknowledging that the car was "below average condition" so how on Earth was it "well maintained condition", the advert was misleading, no way had that car been well looked after especially when parts had to be replaced. So these professional cleaners and technicians didn't notice the significant damage? Yes the time it takes for the DVLA is not under your control but you promised I would receive 100% of the tax back which was not the case and you were dishonest in relation to the reason the tax could not be done online. Yes, we looked over the car but it should not be for customers to find faults when the garage has "professionally cleaned" it, this should be notified to the buyer and it wasn't and even your colleague said it should've been raised at the point of sale!! Then, the after-treatment from the garage was nothing short of a disgrace with threats. The customer should never lose out because of a garage being dishonest which you were, fact, and you do not compensate for the additional costs incurred by your customer as a result of your failings. You are simply the worst garage we have ever used, not just the vehicle condition, but the way you treat customers and communicate with them, appalling. I'm not surprised you took it to Mercedes "for clean bill of health", it should've went there before you tried to pass it to us. Yes, we managed to purchase a GLA and it was a chalk and cheese compared to this one, and the level of customer service we received.
Incredible customer service, fairly priced cars! Would highly recommend this company to my friends and family!
Reviewer has confirmed their email address
Sally in response to Incredible customer service!
Thank you Billy for your review and recommendation, it really means a lot to hear our customers are happy with their car as well as the service we provide. Thank you for choosing First4car.com.
Sally from First4car.com in response to Incredible customer service!
Thank you Billy for your review and recommendation, it really means a lot to hear our customers are happy with their car as well as the service we provide. Thank you for choosing First4car.com.
Sally from First4car.com in response to Incredible customer service!
Thank you Billy for your review and recommendation, it really means a lot to hear our customers are happy with their car as well as the service we provide. Thank you for choosing First4car.com.
Each and every member of staff at First4car believes in great customer care and providing the very best service. We're an independent family-run dealership, established for over 20 years. We're dynamic and forward thinking and have moved with the times as the motor industry has evolved. Our premises have expanded over recent years allowing us to provide a wider selection of quality vehicles, dedicated facilities for vehicle preparation, and larger workshops for our in-house motor technicians.
We provide all main dealer facilities but with a more friendly, relaxed atmosphere and a no-pressure approach. We have a free soft search credit check online for those wishing to finance their purchase. The soft search is with no obligation and will not affect your credit score or any future finance applications. Many of our customers say they're surprised just how competitive our finance is.
Our team will guide you every step of the way through your purchase whether you're buying remotely and taking advantage of our home delivery or in person at our showroom, we will ensure you have a straightforward and enjoyable buying experience. Our ways to buy are flexible to fit your needs and lifestyle. You can do as much online or in-person as suits you.
For your reassurance, we have been members of the West Yorkshire Trading Standards Partnership since 2006. We have been presented with various awards for our customer service by organisations such as Trading Standards, CarGurus and Autotrader. For further peace of mind, we have Nationwide warranties available from the award-winning company Autoprotect.
All our cars come with a full MOT (with no advisories), PDI service (where required), free HPI check (ensuring no outstanding finance) and National Mileage Register check, discounted driveaway insurance, free AA breakdown cover, full valet including ozone treatment proven effective to kill viruses including Covid-19, and much much more. Visit our website www.first4car.com for full details.
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
| Excellent | 40 | |
| Very Good | 0 | |
| Average | 1 | |
| Poor | 3 | |
| Terrible | 3 |
First4car.com
1 Occupation Lane
Pudsey
West Yorkshire
LS28 8HL
| Mon | 09.00 - 18.00 |
| Tue | 09.00 - 18.00 |
| Wed | 09.00 - 18.00 |
| Thu | 09.00 - 19.00 |
| Fri | 09.00 - 18.00 |
| Sat | 09.00 - 17.00 |
| Sun | 10.00 - 16.00 |
Are we missing anything?
You can help complete this section by emailing us any additional details.
We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £79 + VAT per month.
Learn more about how our service works below.
We know how to speak to your customers and give them a second to none personal service, one they always appreciate.
All reviews collected can be published on your AutoTrader page, you don't need to do a thing. It's that simple.
You can thank your customers first hand for leaving reviews about your business.
We know communication is important so automatic alerts via e-mail will be sent to your business once any reviews have been left for your dealership.
We can provide you with valuable monthly insights on your dealerships performance on cardealerreviews.co.uk.
This can be displayed in your showroom to assure customers of the excellent service you receive.
Upload image of your dealership to give customers a feel about your dealership before they arrive.
You'll become a recommended dealer and we'll send you promo material to boost your reputation.
Ensure your page is always fully updated and accurate, you have control to update all of the information you see.
Want help collecting more reviews for your business?
Enter your email address below and we'll be in touch soon.
Alternatively, you can email us at info@cardealerreviews.co.uk
Here is what happens next:
We also offer Pay Per Review service available upon request meaning you can boost your rating overnight
You send us your customers contact details and we call them up and collect those all important reviews straight away.
See your excellent reviews we collect for you dealership broadcast on Car Dealer Reviews in a matter of hours
At Car Dealer Reviews we go further than other review sites, we ensure that you see the most trusted reviews by asking for verification.
By providing a sales invoice or receipt we know these reviewers have visited the dealership. So when you see this icon, you know it’s from a real customer.
Car Leasing Available Here
Want Your Car Delivered? Get A Quote
