RACHEL SMILES from Fleet Sales (Leicester) Ltd in response to Faulty car from day one

Further to your review you purchased your vehicle on 22/07 on a Sunday. You called to say your airconditioning was not cold and we referred to you a local company Cool Runnings who are Airconditioning Specialists. The airconditioning needed regassing which we paid for . On Thursday last week you sent an email stating an engine light had come on and you still had a problem with the airconditioning. I called Cool Runnings who advised that he had regassed the airconditioning and that when you left his premises it was fully working. The regas has a guarantee directly with Cool Runnings for 8 months. He advised he had FORGOTTEN to call you back as he had promised - (you had gone on the hottest and busiest day of the year) he said at the time to you that he was going to call Nissan re why the centre fan was not blowing. He apologised for this on Thursday when I asked him but advised he believes the car needs a software update at Nissan. This is due to a safety measure in the vehicle when the gas has run out and the ecu needs reprogramming. I called your husband as soon as we received the email last Thursday stating your engine light had come on and he asked that I call you. This was 4.15pm.I tried the number it was engaged so I sent an email and a text asking you to call me. I called again at 9am the following morning. You advised you had already taken the car to a local garage of your own choice yourself. I liased with the AA and they advised the fault causing the red engine light was a DPF Temperature Sensor, not at all related to the airconditioning. This was fully authorised within a few hours but the part needed ordering, at no cost to yourself. The AA have also spoken to you today and we have authorised the software update cost at Nissan to be covered ourselves. At no point have we fobbed you off, we were not aware you still had any issue with your vehicle until Thursday last week some 2 1/2 months later. Our Vehicles are supplied with an AA Warranty which is a totally independent warranty which you state "appears to mean nothing" Your claim has been fully authorised at a garage of your choice within 24 hours of reporting the problem. Because your vehicle was supplied with an AA Gold Warranty the claim has been paid with no cost to yourself.

Staff from Fleet Sales (Leicester) Ltd in response to Liars!!!

Thank you for your review on the 83,000 mile Audi Q7 you purchased from us in June. To confirm the warranty paid out £771 for the oil seal leak with no cost to yourself. No warranty covers brakes or a light bulb because they're a service item and not covered by wear and tear. You have covered over 5300 miles since purchasing the car, we are not responsible for fully maintaining your vehicle and our vehicles are fully checked prior to delivery.

FLEET SALES LEICESTER LIMITED from Fleet Sales (Leicester) Ltd in response to Liars! Liars liars!

Thankyou for your review. From your initials and the vehicle we are assuming who you are as we have never received any call or contact from you. This vehicle was supplied 18/11/2017 and was direct from Volkswagen Financial Services. All our vehicles are HPI checked and clear. When purchasing a car from us our policy is to leave you with the vehicle for full inspection. At no point was the condition of the bodywork noticed by either yourself or ourselves and 6 months later still no contact from you but an unfair review. If you had brought this to our attention or had we known, we would have asked our local bodyshop to rectify this.

Justin in response to Liars! Liars liars!

Why would you take your car to main dealer to see if it had had any work done previously? Surely you would have seen yourself if it had had any work? I was more than happy with the two cars and attitude of the garage when I have bought from them previously. Hardly worth the poor review in my opinion but you can’t please everyone. 5* from me and my wife and we will be buying another from them next year.