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Went to test drive a car , complete disappointment
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Disappointing service. Saw car advertised on autotrader so went to see it, to be told in transit so reserved it 48 hrs, later paid for reservation as car still not on site. When informed car on site arranged test drive. When we got there refused keys, after 20 mins of discussing with various members of staff we had pre arranged visit we got the keys only to view car due to time although there was still 20mins before closing. Confirmed we will return to test drive. The following day received email to say could not take the car if happy with test drive until after bank holiday as its a mobility car and needs taxing at post office of which they could do for us. Returned today to test drive as agreed. Waited a long time to be seen and for staff to find the key for car. During test drive was informed only 1 key for car but one was on order and will be posted out to us and AA will come to home to program. We said we needed this guaranteed. Go to proceed with purchase of the car to be told by salesman Luke that no key ordered and not prepared to do this. When we said we don't buy car with 1 key he quickly said he would process refund of reservation money. He then threw the copy of my husbands driving licence on floor. My husband said if your not shredding that or keeping it safe then he wanted it returning which Luke did. That's not keeping customer personal details safe. What about Data protection(GDPR) The car was not advertised as having 1 key as we would not have reserved it. Very disappointing that we travelled a long distance 3 times and staff told us differnt things and did not provide all information about the car. (Reservation was made in my husbands name but car was for me)
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Drove an hour to see a car I had reserved on line. They had confirmed it had been reserved. When I got there the reception couldn’t find the keys! I had to suggest that I take a seat whilst they looked for them. Left atter 10 minutes waiting as there was no evidence they were bothering to look. Lots of salespersons standing around and not at all busy. Used to go there a lot but service has nose dived since we were last there.
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I bought a car from them in March. It was supposed to be in good working order with no faults. When I picked it up, it turned out that the washers and the rear were not working. The first drive home showed suspension faults and bad wheel alignment. The next day I found a lot of broken glass on the driver's side and it turned out that the window was broken. A different, old scratched one was installed and there are problems with it to this day. The car is even missing the unlocking wheel nut. The rear air vent and cigarette lighter were also damaged. I also bought a warranty for £999 which was supposed to be from RAC but was never activated by them. I have contacted them 1000 times to have the faults repaired without result. They lie and cheat people as much as they can. Today is 14.06.2024 and still nothing has been repaired. I have forwarded the case to the Financial Ombudsman so maybe they will sort it out and teach these morons how to treat customers. Read reviews about them because you can avoid unnecessary stress. I do not recommend these scammers and liars, avoid this place.
Reviewer has confirmed their email address
Where to begin, if Fords didnt have the exact colour and spec of car I wanted I would of walked many times I made an appt to view a car and trade in my car, I gave all details and within the week leading up to the viewing 4 people from FoW called to confirm our appt. One gave a valuation for my vehcile which I was happy with. On the day we turned up our appt was "not on the system", he had gotten a babysitter and driven 2 hours for an appt that had been confirmed at a minimum 4 times. We were then sat down with a woman named jenna after almost an hour of waiting. jenna clearly had no interest in discussing the car with us, several times while trying to get information she got up and walked away from us to talk to another customer in the waiting area without so much as an excuse me, she offered no info about the car or paperwork to see and stated "you have obviously checked the listing online and all of the info is there". She then went to check my vehcile and came back with a valuation almost £2000 less than what I had been given over the phone, when I mentioned this she said there was no log of that valuation in the system and refused to talk to the man who had given me this valuation. Over the next week or so after dealing with another member of the FoW team I decided to purchase the vehicle. In the week following me buying the vehcile fords called to tell me the tyres needed changing, I didnt forsee this as a problem but asked several times if the new tyres would match the performance tyres on the vehcile, eventually I was informed 3 budget tyres had been fitted to a £30,000 car so i cancelled the purchase. A manager named Tony then contacted me and agreed that a "prestige" vehicle should not be given with budget tyres and assured me that brand new performance tyres would be fitted to the vehicle so the purchase was back on. everything went smoothly until we collected the car. We soon discovered that the rear tyres were not new as Tony had told us, they were clearly used and sun bleached like they had been sat out for a long time. Pictures were sent to fords to have this rectified, it was then that a "manager" named Stephen wrote in an email "those tyres are brand new, they clearly have 5-6mm of tread" (new tyres have 8mm of tread Stephen). The big issue is that after a few weeks of owning the car we discovered it was modified, nothing on the autotrader or fords website mentioned the mods. I stopped using the vehicle immediatly and contacted fords, I had to chase them up alot for any response and kept getting passed between members of staff, i had the vehicle inspected by a local manufacturer garage (FoW offered to pay for this and have yet to despite me sending a receipt) and they confirmed the mods and how they were negatively impacting the vehcile, evidence of this was forwarded to Fow. We then discovered a folded receipt in with the service paperwork for the mods, FoW knew the vehicle was modified and did not advertise it. That paperwork was not given to us until after we had purchased the car. Its been 2 months, i still have not actually received a response regarding the unadvertised mods to the vehcile, not so much as an apology. FoW will not comment on the tyres other than claiming they are brand new. I constantly have to chase FoW for a reply to emails and have been informed today that my case is being passed to yet another "manager" still with no resolution. I would certainly never deal with FoW again, the reputation they once had seems like it is now being milked. It looks like I will have to take legal action to even have FoW take this serioulsly. Fortunatley I took copies of all adverts and will be sending these to trading standards and the motoring ombudsman.
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Bought an electric car with them 2 weeks ago. They delivered it without any cable to charge it. I reached out to them almost daily for 2 weeks and still nothing, just "I will chase this" over and over. Horrible costumer service. Avoid
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It was the worst experience ever. "gang of thieves" After purchasing the car to speak and deal with a manager or whoever is in charge, it's impossible, a part of the receptionist on the phone. To receive all the documentation, the rac warranty, the gap, and the rest had to call and send so many requests. Even the car is a mass of s**t .. nice and shine outside, full of s**t inside.. After 1 month and 10 days, the car started to be noisy and went to the garage 1st time. £330 (not covered from RAC 3y warranty) After more 15 days, the car was sold as "serviced," but in reality, nothing was made, other £305 After a few more days, yellow light in the dash and limp mode" Egr faulty". The intake manifold,the egr and the whole system are full of s**t. "Mercedes b class 4y old with 26kmiles on the clock" Went to the Rac warranty again, and they refused to pay as it s is not covered under the terms of the policy . They argue it was an existing fault when the policy was taken out and which mean that FOW knows about the car. When I discussed with RAC there isnt nothing to do a part to repair the car with my own money. They reccomand to speak with F.O.W but after 3 months what they can do... F.O.W look so big, so professional, so nice but they are scammers as other so be aware that the surprise its behind the corner.
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FOW car viewed YD18 RTP 28/10/23 FOW car viewed YD18 RTP – I leave £99 refundable deposit; no email on 29/10/23 as promised by Ryan or call back despite messages left on 30 & 31st October then on 1/11/23 I ring up Amy and ask for REFUND of £99 deposit as no-one called me after messages left on Mon 30/10/23 for Ryan, Tues 31/10/23 for Ryan, nor did I get call back on Wed 1/11/23 from Sophie – PLUS BMW say water in boot causing short circuit hence boot lid not opening with key fob NOR is boot lid shutting with Tailgate lock switch & they will not get repaired by 4/11/23 which was the premise upon which sale was agreed. Funnily enough, I did get a call back on 1/11/23 after I requested a REFUND but I could not take the call. 2/11/23 Ryan rings & says he was off Mon & Tues, but his colleagues said he was busy with customers! Ryan calls back 2hrs later but after speaking to his engineers to say boot lid opens and closes manually and not with key fob. WHAT IS POINT OF BOOT LID OPENING BUTTON ON KEY FOB + CLOSING BUTTON ON ACTUAL TAILGATE IF THEY DO NOT WORK? I ask for refund of £99, Ryan said he will process refund. 4/11/23 12:29 I ring FOW and Lucy says a manager will call me to advise whether refund has been processed as Ryan is on Holiday – he told us on 28/11/23 that he would be releasing car to us?!! Ryan seems to have a lot of holiday time!! STILL WAITING FOR REFUND. Dodgy car.
Saw early advert that a car I wanted was coming into stock. Contacted FOW straight away to ask that I be told when it was in. Was assured that I would be and there followed a week of emails and calls around this. Then saw 2 photos had been uploaded so phoned to ask if it was there? It was indeed now there although I had not been contacted as promised? Never mind, could I please reserve as per their 48 hour policy and make an appointment to come and view. Yes no problem so appointment made. Myself and wife took day off work and 4 hour round trip to go and see car. Arrived at appointed time only to be told that cars had been sold ?!?! What a total waste of my time and money. Tried to escalate my frustrations up the line but the end result was the same, no car and no compensation unless I wanted to buy an alternative car from them. My time is just as valuable as theirs not withstanding the round trip cost. Feeling very annoyed, wronged and out of pocket.
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First off - found a lovely Mercedes on the Trafford Park website. Lovely- would’ve bought immediately. Your “Sales Advisor” gave me a part-ex price for my car based on no Service History and said it would hugely impact the part-ex price. After producing the Service History- he only offered £200 pounds more - oh, by the way, his sales tactics were rubbish. He didn’t even give me the chance to view the Merc I’d enquired about never mind the chance to test drive. My car is a 2016 model with only 20500 miles on it. Went to a “proper” car dealer in Preston the next day and accepted £1000 OVER your “Sales Advisors” offer. You lost a sale and I have already recommended other people to pitch in Preston. 2 are ready to buy already. You need to train your “Sales Advisors” on customer service skills.
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With over 1500 cars in stock, Fords of Winsford boast a huge range of cars for sale from their Cheshire based car supermarket. Since being established in 1989; Fords of Winsford has sold cars throughout the most popular ranges and provides hatchback, saloon and even 4X4 options for those who are looking to purchase a new or second hand car.
Manufacturers: Sells a variety of makes and models
Independent Dealership
Fords Of Winsford
Wharton Retail Park Weaver Valley Road
Winsford
Cheshire West and Chester
CW7 3AL
Mon | 09:00 - 19:00 |
Tue | 09:00 - 19:00 |
Wed | 09:00 - 19:00 |
Thu | 09:00 - 19:00 |
Fri | 09:00 - 19:00 |
Sat | 09:00 - 18:00 |
Sun | 10:00 - 17:00 |
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