DO NOT BUY FROM THIS BUSINESS!! The experience we have had from FOW has been nothing short of disgraceful. You have mangers who do not know what they have previously told you, managers who lie to you, call staff who describe you as rude and difficult when they think they have put you on hold... and here the tale begins... On 26 July we reserved a car online via FOW. We went to the dealership the day after to view the car and agreed to purchase it and paid for it in full. The car was an ex mobility car which needed reverting back to standard use for tax purposes. The sales person handed us the V5 and told us to tax the vehicle ready for collection. However, he did not remove the previous keeps details (name and address), which clearly breaks GDPR rules. We gave them 2 weeks to prep and sort the vehicle before we collected. 5 days prior to collection, we had a phone call saying the car would not be ready for a further week as issues needed to be rectified. The brakes needed replacing, the roof needed repainting and some body work needed repairing. This was all a major surprise to us as the car had only done 641 miles from new! We contacted them and asked to speak to a manager. The call centre staff were unhelpful, obstructive and rude - and didn't put us on hold (when they thought they had) and said to their colleague we were rude and difficult. They told us to come and visit the car before it went to have any work done, so we arranged to do so the following morning. Lo and behold, the car had been moved to the body shop about an hour before we arrived, but we insisted we were taken to the body shop to see it. The manger we saw that morning spun us a real yarn. The car had only just had authorisation for the work to be done from mobility and if they hadn't have authorised it, it would have been sent back. This was all new to us as we had already paid for the car in full the previous week. The manger said they should not have done this as it was not their car to sell until mobility had agreed any remedial work. We also raised the GDPR breach, which he tried to back track on - yet he was him who gave us the green slip and and was present when the V5 was given. We went through the issues with the car and what we would like them to do - at this point his helpful demeanour slipped and he said he would get the manager from the workshop over. He brought over Niamh who was a really pleasant young lady. The manager then left her with us and scarpered as fast as he could - never to be seen again! Niamh went through everything with us and we mutually agreed the work, along with 4 replacement tyres and life shine. All was good. We contacted them again the following day and they said our car would not be ready as agreed with Niamh the day before for the Saturday. We spoke to another manager (Steve), who we thought at the time was helpful. He was a little suprised Niamh agreed to the 4 new tyres as she was only admin and not as we were led to believe the work shop manager. He assured us the car would be ready as agreed on the Saturday. We went to pick the car up to be told it had just gone back into valeting as Steve was not happy with the result. When We got the car, there was a new scratch on it that had not been there before. When we called Steve back, he said there was nothing he was prepared to do about it. Quite frankly, the valeters should be sacked as the finish was so poor for an act that has been through their hands twice! I would have been ashamed if that was my business sending out cars in the state it was in! This company employs incompetent staff who are liars, rude, unhelpful and obstructive. Steve (manager) agreed our experience had been shocking and to write a review as change would not happen unless reviews were written. Please do not waste your money. There are better garages out there who care about their customers and will make sure you are treated right. I wish we had read the reviews from others who have had similar experiences before we considered buying from FOW. If I could I would have given 0 stars!

Couldn’t say one good thing about this place. My husband and I bought a Ford Kuga PHEV in May. When we collected the car, we were 10 minutes late due to traffic (called to advise) and were met with a very annoyed salesman for handover. The “valet” was a joke, the car still had wax that had not been buffed-should have been the first red flag. Later that day, we noticed 4 body panels were popped out and we couldn’t get them back in, so I emailed the aftersales team for help. The next day I found out the car was on recall due to safety issues with the battery and it should not be charged or used in EV mode. Ford were working on a fix but didn’t have one as of yet. I emailed the aftersales team again to explain this situation, I was told that Ford would fix it FOC so no worries?? After much back and forth I finally explained that it’s illegal to sell a recalled vehicle under trading standards. To which I was finally offered an alternative vehicle (we obviously declined). We were told they had done their due diligence and they couldn’t check every car had been recalled due to the amount of manufactures they sell-it’s a very simple check! An absolute joke, they sent “proof” and it quite literally showed the recall had not been checked. They have since listed this car back up for sale despite knowing it has been recalled. Reported to trading standards.

Whilst I'm happy with my vehicle overall, unfortunately I had an issue regarding paintwork to the rear bumper that needed repair. I was due to collect the vehicle on 10th February, but the day before I received a call asking if collection could be delayed as the repair hadn't been done. Due to my commitments I agreed with FOW that I would collect the vehicle as originally agreed, and would return it for repair once back from holiday. On 16th and 19th February I sent emails to arrange the repair. No response. On 20th February I sent a further message to chase up the previous emails. No response. On 26th February I telephoned FOW. I explained the issue. I was told that my sales advisor had been spoken to and would call me to arrange the repair. He did not. On 28th February and 4th March I sent further messages to him. No response. Despite several further emails to FOW Customer Services to complain, again there was no response. Complete lack of after sales support from Fords of Winsford! I'm so disappointed as I perceived FOW to be an establshed company with award-winning customer services. Unfortunately I have found this not to be the case, as I have failed to get any response or acknowledgement to any of the numerous messages that I have sent to their sales advisor and FOW Customer Services. I will now have to arrange the repair elsewhere at my own expense, and will consider pursuing compensation from FOW

AVOID LIKE THE PLAGUE I Had a poor experience with Anastasia over the last two weeks . Reserved a car unable to prepare vehicle and ship in a two week period . Threatened with loss of deposit when still vaild, given different quotes for delivey 'threatened with being charged twice for delivery. Car had multiple sratches that had apparently been buffed . Gave days for delivery but where ignored given a different day and then no days . Communication was terrible and had to do all my own research . Managers Craig and Lyos where no help and did not assist to resolve issues when i raised a case of poor customer experience. My own rights where denied when lyos said not possible to return a car after a test drive - which i had to explain that is a right of distance selling and the right of the customer. Sounds like they sell alot of faulty vehicles and it sounded like there where other issues with the Audi S3 they where selling. Wasted my time and energy and claimed a refund as they where unable to privide a service and quite frankly came accross as money grabbing crooks!! https://www.cardealerreviews.co.uk/dealership/fords-of-winsford-winsford-cheshire-england Check the reviews on the site above all these people must be telling the truth !!! 0 stars 🌟