Purchased a 9 month old Nissan Qashqai for £18,700. Had only left the forecourt and tried to go into 3rd gear and realised a major fault with the gearbox. Exchanged for a similar model costing 19k. 20 minutes into the journey home the radio packed up. Subsequently found more faults with the clutch and the windscreen. Refund now requested as don’t want to take a gamble on third time lucky. Not much help and had to chase updates.

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Bad communication - calls not returned when promised. Rude staff - sales representatives with poor interpersonal skills. Pushy sales techniques - multiple attempts to push finance and warranties. Poor attention to detail - incorrect spelling of name on the registration document. Parting shot - "There's plenty of fuel in the tank", there wasn't! Never again will I deal with Fords of Winsford.

I cannot praise Fords of Winsford dealership enough. I visited the garage on the 1st May. Best sales people that I have ever come across, EVER. Prompt responses to my emails re: questions. They passed on my questions to relevant people, very knowledgeable, attentive, polite and mindful of needs. The car was in immaculate condition.. No quibbling re: part ex. I was offered a great deal. I felt like I was dealing with my very honest family and friends.

Never bought from a car supermarket before, so a bit wary but travelled some way to buy something that wasn't their usual fare. Car very well presented, full service history and had evidently had everything serviced by them in accordance with mileage including the cambelt (how many dealers bother to do that when selling on?) Car was spotlessly clean. Low pressure sales to the extent of seriously laid back! Knowledge of our particular car was a bit sketchy but forgave them on the basis that they didn't sell many of that model - and it was more than compensated for by the friendliness and willingness from everyone we encountered (dour southerners and miserable Londoners in my neck of the woods take note). Where I think they set themselves apart given my experiences with main dealers over many years, and always the acid test in my book, was their approach went things unfortunately and unexpectedly later went wrong on a low mileage car. Without quibble they paid for a main dealer hundreds of miles away to rectify the issues and undoubtedly picked up a large tab for doing so. Very impressed - they stuck to their word and sorted things out which is so rare these days. Car now zipping around happily; would unreservedly recommend buying a second-hand car from Fords of Winsford given our experience.

When we came to sell our Vauxhall zafira we were very impressed with the reception and service we received at Fords of Winsford and the valuation was higher than any other dealership. We highly recommend them for buying and selling a vehicle. After the poor service we had experienced Evans Halshaw at Altrincham who were very poor leaving customers hanging about waiting, we were there for over an hour and a half before the valuer came to us.