We called to see several cars 2 weeks ago. The majority of the cars were unvaleted, straight from the auction and generally untouched. No prices on them just a sign saying they need to be prepared. I know there are always going to be be some in this state but it was well over 2 thirds of their stock so you would'nt actuallly know what you were buying bodywork wise plus no prices on any of these. ten to 15 minute wait for keys to see car so just came away. Disappointing experience.

I made an enquiry on two seperate occasions about a car they had for sale.I have yet to receive a call or response from them many days/weeks later.I shall take my custom elsewhere.

Arrived this morning to look at a few cars. Tedious, time consuming having to wait for the keys to a car sometimes up to 10 mins is annoying. Then you have to do it over and over for each car you want to see. None of the cars have been valeted, are dirty and not even touched. Despite this we did eventually find one we liked. Went to sort a test drive only to be told you cannot test drive. You have to buy the car first! Without driving it!??? Madness. Plus no one told us this before we wasted 3 hrs looking. Won’t be going back. Stop using Covid as an excuse when you let anyone sit in the cars at any time but you can’t test them out because of social distancing. Avoid.

Saw a car a car advertised this morning and rang to reserve it. Viewed the car and sat with the sales guy to purchase it. Was then told that the price had increased by £600. Showed the sales guy the advert- still showing as £22,399. Sales guy insisted that the price was now £22,999. Spoke to the sales manager who said the price had been £22,999 'for some time', before we took our complaint further with his boss ,and was then told the price was changed 2 days ago. They refused to honour the price advertised. We left, having wasted an afternoon trying to buy a car for the price they would have sold to us two days ago. Avoid. Avoid. Avoid.

Despite what other people told me about FOW, we saw a car we wanted on their stocklists, viewed it and bought it. The salesman was excellet both friendly and knowledgable. And we were delighted with the sales experience. Its only when the aftersales team got involved that the delight turned to dissapointment. Basically it took arouund 6 weeks to get the car in to fix a couple of niggling issues you excpect from a used car. Yes COVID was part of the issue, but not one call to explain anything even though the site was open. When the car finally was in the workshop, half the faults werent fixed, the representative was rude to my wife on the phone and the quality of the service they did on the car was badly done. When challenged they casually said, take it somehwere else and send us the bill. Again I can only commend the salesman he was brilliant and in NO WAY am I criticising him. even he was embarrassed the way his aftersales team members had let him down.

Purchased a 9 month old Nissan Qashqai for £18,700. Had only left the forecourt and tried to go into 3rd gear and realised a major fault with the gearbox. Exchanged for a similar model costing 19k. 20 minutes into the journey home the radio packed up. Subsequently found more faults with the clutch and the windscreen. Refund now requested as don’t want to take a gamble on third time lucky. Not much help and had to chase updates.

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Bad communication - calls not returned when promised. Rude staff - sales representatives with poor interpersonal skills. Pushy sales techniques - multiple attempts to push finance and warranties. Poor attention to detail - incorrect spelling of name on the registration document. Parting shot - "There's plenty of fuel in the tank", there wasn't! Never again will I deal with Fords of Winsford.