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21 reviews from our car dealer reviews community
Leave a review for Fords Of Winsford
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21 reviews from our car dealer reviews community

Leave a review for Fords Of Winsford
Leave a review
"No Response"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I made an enquiry on two seperate occasions about a car they had for sale.I have yet to receive a call or response from them many days/weeks later.I shall take my custom elsewhere.

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"Waste of time "
1.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Arrived this morning to look at a few cars. Tedious, time consuming having to wait for the keys to a car sometimes up to 10 mins is annoying. Then you have to do it over and over for each car you want to see. None of the cars have been valeted, are dirty and not even touched. Despite this we did eventually find one we liked. Went to sort a test drive only to be told you cannot test drive. You have to buy the car first! Without driving it!??? Madness. Plus no one told us this before we wasted 3 hrs looking. Won’t be going back. Stop using Covid as an excuse when you let anyone sit in the cars at any time but you can’t test them out because of social distancing. Avoid.

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"Appalling Customer Service"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Saw a car a car advertised this morning and rang to reserve it. Viewed the car and sat with the sales guy to purchase it. Was then told that the price had increased by £600. Showed the sales guy the advert- still showing as £22,399. Sales guy insisted that the price was now £22,999. Spoke to the sales manager who said the price had been £22,999 'for some time', before we took our complaint further with his boss ,and was then told the price was changed 2 days ago. They refused to honour the price advertised. We left, having wasted an afternoon trying to buy a car for the price they would have sold to us two days ago. Avoid. Avoid. Avoid.

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"I had an interesting experience "
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had an interesting experience .I… I had an interesting experience .I called FOW on Monday to reserve a car I ve seen on internet . After I called them 3 times that day , someone called back to collect 100£ To reserve the car . I told them I would like to book an appointment to take a drive test , they said I can t do that because of the pandemic. But I can come and see the car . I told them I can t drive one hour and half to see the car for 10 minutes and come back home again. I will take it like that and if It s got any problems I will return the car in 14 days . The person from sales told me that the car was brought back after 3 days by someone who wasn t happy about the fact that the car don t have sat nav . I started to get suspicious , but I said maybe he didn t realize the car wasn t equiped with sat nav . The person from sales , told me will send me an invoice by email for the 100£ . I waited , nothing happend .. after 2 days My finance company told me that the next day the money will be payed in the fow s account and I can call them to arrange the collection of the car . I called Fow and told them that they will have the money next morning in their account , if I can come and collect the car . The person from customer service told me that I can collect the car after 17-18 days , because the car needs to have safety checks and to pe prepped for taking over . The person from customer service also told me that someone from sales supposed to inform me about the fact that the car is gonna be ready in 2-3 weeks after I will pay for it . I got nervous and told her that nobody inform me about this , and the next day fow will have the money for the car , and I can t collect the car . After 30 min I was called by someone from sales dep and explained me that these are their procedures , the cars needs to be prepped before taking over by the buyer . I told the person from sales that nobody informed me about this issue , because if they would have told me before I would just go to a different place and buy a car . I asked the person from sales to cancel the payment from my finance company , and to send the money back . Not even at this point I didn t receive an e mail with the invoice for the 100£ reservation fee . I called the finance company and they managed to cancel the payment so everything ended ok . I m writing this review , so the people who wants to buy a car from Fow to know what to expect from that company. I also called 5 different friends and finace company to ask them if they ever had a situation like this when you pay for a car , but you collect the car after 2-3 weeks because it needs to be prepped , and they all said that they never heard about a practice like that ...

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"Tiring"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Took a week to get the car all together. I was pressured into buying GAP insurance. I wasn't kept updated on coming to collect the car. When I finally was allowed to get it, the car had no fuel in and I also had to sit in the car and tax it (I was not told this) then to find driving home the brakes squealing very loudly. overall experience tiring, stressful and disappointing.

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"Great Sales experience, Poor aftersales"
2.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Despite what other people told me about FOW, we saw a car we wanted on their stocklists, viewed it and bought it. The salesman was excellet both friendly and knowledgable. And we were delighted with the sales experience. Its only when the aftersales team got involved that the delight turned to dissapointment. Basically it took arouund 6 weeks to get the car in to fix a couple of niggling issues you excpect from a used car. Yes COVID was part of the issue, but not one call to explain anything even though the site was open. When the car finally was in the workshop, half the faults werent fixed, the representative was rude to my wife on the phone and the quality of the service they did on the car was badly done. When challenged they casually said, take it somehwere else and send us the bill. Again I can only commend the salesman he was brilliant and in NO WAY am I criticising him. even he was embarrassed the way his aftersales team members had let him down.

"Fault, Faults and more Faults"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a 9 month old Nissan Qashqai for £18,700. Had only left the forecourt and tried to go into 3rd gear and realised a major fault with the gearbox. Exchanged for a similar model costing 19k. 20 minutes into the journey home the radio packed up. Subsequently found more faults with the clutch and the windscreen. Refund now requested as don’t want to take a gamble on third time lucky. Not much help and had to chase updates.

"ajkshd"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

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"Poor customer service leaves a bad taste"
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bad communication - calls not returned when promised. Rude staff - sales representatives with poor interpersonal skills. Pushy sales techniques - multiple attempts to push finance and warranties. Poor attention to detail - incorrect spelling of name on the registration document. Parting shot - "There's plenty of fuel in the tank", there wasn't! Never again will I deal with Fords of Winsford.

"Brilliant"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I cannot praise Fords of Winsford dealership enough. I visited the garage on the 1st May. Best sales people that I have ever come across, EVER. Prompt responses to my emails re: questions. They passed on my questions to relevant people, very knowledgeable, attentive, polite and mindful of needs. The car was in immaculate condition.. No quibbling re: part ex. I was offered a great deal. I felt like I was dealing with my very honest family and friends.

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Dealership Information

With over 1500 cars in stock, Fords of Winsford boast a huge range of cars for sale from their Cheshire based car supermarket. Since being established in 1989; Fords of Winsford has sold cars throughout the most popular ranges and provides hatchback, saloon and even 4X4 options for those who are looking to purchase a new or second hand car. 

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
21 reviews3.6 out of 5 stars — Rated Very Good
Excellent
11
Very Good
2
Average
2
Poor
5
Terrible
1

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Contact Information

Address

Fords Of Winsford
Wharton Retail Park Weaver Valley Road
Winsford
Cheshire West and Chester
CW7 3AL

Get in touch

01606 866199
http://www.fow.co.uk

Opening times
Mon 09:00 - 19:00
Tue 09:00 - 19:00
Wed 09:00 - 19:00
Thu 09:00 - 19:00
Fri 09:00 - 19:00
Sat 09:00 - 18:00
Sun 10:00 - 17:00

Dealership Statistics

61%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Fords Of Winsford

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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