Couldn’t say one good thing about this place. My husband and I bought a Ford Kuga PHEV in May. When we collected the car, we were 10 minutes late due to traffic (called to advise) and were met with a very annoyed salesman for handover. The “valet” was a joke, the car still had wax that had not been buffed-should have been the first red flag. Later that day, we noticed 4 body panels were popped out and we couldn’t get them back in, so I emailed the aftersales team for help. The next day I found out the car was on recall due to safety issues with the battery and it should not be charged or used in EV mode. Ford were working on a fix but didn’t have one as of yet. I emailed the aftersales team again to explain this situation, I was told that Ford would fix it FOC so no worries?? After much back and forth I finally explained that it’s illegal to sell a recalled vehicle under trading standards. To which I was finally offered an alternative vehicle (we obviously declined). We were told they had done their due diligence and they couldn’t check every car had been recalled due to the amount of manufactures they sell-it’s a very simple check! An absolute joke, they sent “proof” and it quite literally showed the recall had not been checked. They have since listed this car back up for sale despite knowing it has been recalled. Reported to trading standards.

Whilst I'm happy with my vehicle overall, unfortunately I had an issue regarding paintwork to the rear bumper that needed repair. I was due to collect the vehicle on 10th February, but the day before I received a call asking if collection could be delayed as the repair hadn't been done. Due to my commitments I agreed with FOW that I would collect the vehicle as originally agreed, and would return it for repair once back from holiday. On 16th and 19th February I sent emails to arrange the repair. No response. On 20th February I sent a further message to chase up the previous emails. No response. On 26th February I telephoned FOW. I explained the issue. I was told that my sales advisor had been spoken to and would call me to arrange the repair. He did not. On 28th February and 4th March I sent further messages to him. No response. Despite several further emails to FOW Customer Services to complain, again there was no response. Complete lack of after sales support from Fords of Winsford! I'm so disappointed as I perceived FOW to be an establshed company with award-winning customer services. Unfortunately I have found this not to be the case, as I have failed to get any response or acknowledgement to any of the numerous messages that I have sent to their sales advisor and FOW Customer Services. I will now have to arrange the repair elsewhere at my own expense, and will consider pursuing compensation from FOW

AVOID LIKE THE PLAGUE I Had a poor experience with Anastasia over the last two weeks . Reserved a car unable to prepare vehicle and ship in a two week period . Threatened with loss of deposit when still vaild, given different quotes for delivey 'threatened with being charged twice for delivery. Car had multiple sratches that had apparently been buffed . Gave days for delivery but where ignored given a different day and then no days . Communication was terrible and had to do all my own research . Managers Craig and Lyos where no help and did not assist to resolve issues when i raised a case of poor customer experience. My own rights where denied when lyos said not possible to return a car after a test drive - which i had to explain that is a right of distance selling and the right of the customer. Sounds like they sell alot of faulty vehicles and it sounded like there where other issues with the Audi S3 they where selling. Wasted my time and energy and claimed a refund as they where unable to privide a service and quite frankly came accross as money grabbing crooks!! https://www.cardealerreviews.co.uk/dealership/fords-of-winsford-winsford-cheshire-england Check the reviews on the site above all these people must be telling the truth !!! 0 stars 🌟

I bought a car from them in March. It was supposed to be in good working order with no faults. When I picked it up, it turned out that the washers and the rear were not working. The first drive home showed suspension faults and bad wheel alignment. The next day I found a lot of broken glass on the driver's side and it turned out that the window was broken. A different, old scratched one was installed and there are problems with it to this day. The car is even missing the unlocking wheel nut. The rear air vent and cigarette lighter were also damaged. I also bought a warranty for £999 which was supposed to be from RAC but was never activated by them. I have contacted them 1000 times to have the faults repaired without result. They lie and cheat people as much as they can. Today is 14.06.2024 and still nothing has been repaired. I have forwarded the case to the Financial Ombudsman so maybe they will sort it out and teach these morons how to treat customers. Read reviews about them because you can avoid unnecessary stress. I do not recommend these scammers and liars, avoid this place.