18% Reviews
replied to
81% Recommend
to friend


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16 reviews from our car dealer reviews community
Leave a review for Free Spirit Automotive Ltd
Leave a review

16 reviews from our car dealer reviews community

Leave a review for Free Spirit Automotive Ltd
Leave a review
"New BMW car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Mark and the team at Free Spirit have been brilliant. No need to look elsewhere for your new car. You need to visit them and see!! Well done to you all!

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"0 STARS"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Paid a deposit of £250 on a car and also agreed to pay £120 for car service which was due on Thursday. I changed my mind and told them on Wednesday I do not want to go ahead with the sale so they should have cancelled the service. When asked for the deposit they did not offer any of it back! They are happy to lose customers and pocket quick money. I will only be buying from Main Dealers from now on. The person I was dealing with for the sale is Mark

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"Not what was expected "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a Volvo XC 60 almost exclusively online. I had a number of telephone conversations with Mark and eventually after agreeing terms, visited the dealership (after travelling for several hours) for a test drive. The car was exactly as described. Mark and his team had also completed all of the work agreed, to a high standard. I can honestly say that I have never met or dealt with a car dealership as honest, transparent and professional as Free Spirit Automotive. Mark you’re a gentleman. I’d definitely purchase a car from you again. Thank you. John B.

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"Sold my car with free spirit"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This company reached out to me through motorway.co.uk. They wanted to buy the car I had listed for sale and we agreed a price. The process was simple, Sam rang and arranged a time to come and inspect and purchase the car. We agreed on a location and time and text in the lead up to the date to confirm everything was still going ahead as plan. Sam was very approachable and rang to explain what the process will be on the day and what to expect. He reassured me neither of us would leave until we are both 100% comfortable and this made me feel at ease as it wasn’t just a quick sell and leave. Jamie asked for some evidence documents via email and I sent these with a confirmation then received that all had been received. I would definitely use free spirits to sell my car in the future. They are a good run company and hold a lot of respect for their customers whether that’s them buying or selling. They even travel nationwide to collect the vehicle. They are based in Bedfordshire and came to Manchester to collect at a location that suited me. 100% would recommend!

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"Great service for car sale"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was very impressed with the overall service from Free Spirit Car Sales. Everything seemed to go smoothly and I received a fair offer for my car. I would definitely use them again.

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Mark from Free Spirit Automotive Ltd in response to Great service for car sale

Hi, Thank you for your review and your custom. Thanks Mark

"Poor customer service - AVOID!! "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Avoid Free Spitit Automotive!!!! They live up to the car salesman stigma! Nice as pie buying a car, but it falls apart 10 mins up the road, and then not so nice “car salesman” Wouldn’t purchase a go kart from these.

Jamie Derbyshire from Free Spirit Automotive Ltd in response to Poor customer service - AVOID!!

We are always disappointed if a customer is unhappy for any reason but with reference to this specific case we are comfortable with how matters have been handled and have invited the customer to contact Trading Standards if they remain dissatisfied with our response.

"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great service, really good after care from a friendly team! Always make you feel welcome, would highly recommended

"Excellent customer service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great service from first making an enquiry about a vehicle through to purchase. Excellent customer service, very helpful and friendly no pressure company. Highly recommended.

"Not interested"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Sales force seemed disinterested and provided little to no information about what was available. Simply shunned me off to browse their stock by myself.

Jamie from Free Spirit Automotive Ltd in response to Not interested

Hi John, Sorry to read you felt that way. We very much stand by a no pressure approach, we prefer to let people browse in peace and generally this seems to be preferred by people looking at our stock. People often comment positively on this approach. Customers generally seek further help or ask questions on a particular vehicle that they are interested in. Most people research online before visiting and already know what they are interested in and will ask for keys or more details once they've decided the car works for them. We also have display boards in every car pointing out the main facts & figures to help people browsing. Our intention wasn’t to make you feel ignored, our apologise for this. 1 or 2 stars on all aspects of you review does seem a little harsh. Good luck in your search! Best regards, Jamie

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"Very happy Vauxhall Buyer"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Really good service from Free Spirit Automotive Limited. They were exceptionally helpful and really nice people and the car was perfect and just as described. The value for money is fantastic, up to now I have had no issues at all and I purchased the car in August. I would 100% recommend this dealership to anyone.

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Dealership Information

Established in 2014, Free Spirit Automotive are an undependant used car dealership, servicing and MOT centre based in Leighton Buzzard. They stock a wide range of cars and have sold over 8000. 

If you have purchased a vehicle from Free Spirit Automotive, please share your experience with us and leave a review. 

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
16 reviews4.2 out of 5 stars — Rated Very Good
Excellent
12
Very Good
1
Average
0
Poor
1
Terrible
2

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  • Contact Information

    Address

    Free Spirit Automotive Ltd
    1 Firbank Way
    Leighton Buzzard
    Central Bedfordshire
    LU7 4YP

    Get in touch

    01525 372626
    http://www.fscarsales.com

    Opening times

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    Dealership Statistics

    81%
    Would recommend this dealer to family and friends
    18%
    Percent of reviews responded to by this dealer

    Additional Information About Free Spirit Automotive Ltd

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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