Byron from GBI Cars in response to GBI CARS

Thanks for your review, much appreciated! GBI CARS

byron from GBI Cars in response to Very happy

Thanks for taking the time to review our services, it seems that now days people only review negative experiences, very refreshing to hear yours! enjoy your new vehicle. GBI CARS LTD

Kathleen Allen in response to Paul G

Wow my family is not the only one that has been cheated by this Company - sorry as i am to hear of this customers bad experience I am also delighted to hear another complaint which basically is the same as what happened to my son - they are clearly up to their old tricks of cheating people and selling cars that should not be on the road - this being the verdict of my qualified mechanic who the car had to be taken to when it broke down after 5 days and was then returned to GBI where we suffered a dramatic loss of money in selling it back to them.

Byron from GBI Cars in response to Paul G

As a family run dealer who has done his up most to keep you happy I am shocked to see your review Mr Gilroy. Admittedly a few days after the vehicle left an EML light came on that pointed at the inlet bank 2 seizing due to carbon build up. Impossible to know at point of sale as no lights were present. It was suggested by an independent garage that a product could be used to free up the carbon build however we agreed to pay for a brand new part to be fitted which was over 10% of the vehicle value (£889). This was authorised directly by GBI with NO hesitations. Before the vehicle was SOLD we paid to have a brand NEW MOT completed as we advised that the we have been driving this vehicle for the last 6 months and I wanted to make sure the vehicle was road worthy. This was complete by a local independent garage (PT AUTOS). We paid nearly £500 on two new tyres and brand new front discs and pads. The MOT did not even have one advisory on but still you remain that VAG TECH of MK have suggested that the vehicle is dangerous to drive? After speaking to Chris at VAGTECH he has confirmed that he has NEVER said the vehicle was dangerous or un-roadworthy he merely stated by not changing the bushes it MAY cause unnecessary tyre ware. On two occasions we have offered you a full refund (of which you have strangely declined) as it is clear that your expectations of a 8 year old vehicle with 72,000 miles is unrealistic. We at GBI cars have a 96% customer satisfaction rate on our quality used cars and would help in most instances however we feel that Mr Paul Gilroy of Buckingham is taking advantage of a small family run business.

Byron from GBI Cars in response to GG

Thanks for your review and for your purchase. Enjoy your new car. Thanks GBI Team

Unknown from GBI Cars in response to G H

Hi Gary, Thanks for your feedback. You are quite correct we did not PDI the vehicle on this occasion, this was partly due to the fact that the vehicle was not ready for collection. I did explain this on our phone call on the 24/07/2015. In good faith and understanding that you wanted to use the car on a caravan holiday we released the car agreeing that you would take it to a local Jaguar specialist to have it diagnosed. We agree to pay for the diagnostic and that we would provide the parts if needed (as we get trade prices). I did not hear anything until you presented a bill for nearly £500.00 (more than 10% of the vehicle cost)l. I was given no opportunity to mitigate costs by providing parts and did not give any authority for the work to be carried out. Even though legally I had a right to dispute these charges I decided to pay the majority of the invoice without question. Rest assured that this problem will NOT happen again, GBI CARS are now an authorised dealer of the AA Warranty and Inspections. Each vehicle comes with an AA independent vehicle inspection report that shows there are NO defects with our quality used cars when they are collected. Each vehicle will also come with an AA warranty. Kind Regards Byron Malsbury, Director. GBI CARS LTD.