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21 reviews from our car dealer reviews community
Leave a review for Geoff Cox Cars
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21 reviews from our car dealer reviews community

Leave a review for Geoff Cox Cars
Leave a review
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"A Joy from Start to Finish"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Dealt with Zack over purchase of Mini Clubman. He was polite, not pushy treated us with respect, answered all our questions and we were very happy with the overall experience. Could not be happier. Would recommend to anyone. Thanks Geoff Cox Automotive.

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Zack from Geoff Cox Cars in response to A Joy from Start to Finish

Good morning Gordon, Thanks so much for your kind review. I am delighted you are over the moon with your new car! We hope you have a good Christmas and consider choosing us again if you wish to upgrade! Kind regards, Zack and all the team at Geoff Cox.

"Valet "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had my car valeted by keiron, he did a absolutely amazing job, it was spotless, I’m so happy with the service I get with all the staff at Geoff Cox and they are all so friendly!

"Bought a car from Mike "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Well it’s been a pleasure to deal with a salesman that knows what he’s doing and found the hole experience brill sent an email regard the x5 which they had for sale and went to view on the Wednesday and picked up the car on Saturday it was stunning and everything was done and the car is fantastic would recommend the dealership to anyone and also my salesman Mike thanks once again

"Very efficient and helpful"
4.3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Mike was very helpful and sorted everything out easily.

"Can’t fault them"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought my Volvo V60 12 months ago had no issues at all and will certainly buy from them again

"Fantastic to deal with"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have found Neil Cox and his team fantastic to deal with and would recommend you just look at all they have to offer one of the most professional car people to deal with

"TOTAL WASTE OF 2 HOURS MY TIME! DISHONES"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Said the car had a FSH it didn't. First was 2 years after being on the road at 10k miles. Tried to say it was ok and services when it tells you. Had to wait 40 mins to be seen when I had an appointment. Car was dirty inside and needed service and said if they serviced it would I buy it? The car was £18k?

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Neil Cox from Geoff Cox Cars in response to TOTAL WASTE OF 2 HOURS MY TIME! DISHONES

Hello Mr Cee, Thank you for the feedback first of all. I am obviously concerned that you didn't receive the care you deserved. With regards to the viewing, we are running on an appointment based system currently due to COVID and when the appointment was placed we did mention that we did not have any available appointments around your chosen time but you would be more than welcome to come down and view the Mercedes, however there may be a little delay. I am sorry for this misunderstanding. We believe in a transparent approach to dealing with all of our customers. All documentation is on hand or available to view for all of our vehicles. The Mercedes does have full service history the first one being carried out by Mercedes and the remaining by other franchise dealers as pointed out in the documentation. Apologies if you feel you had a wasted journey. Should you see another vehicle come in that matches what you ae looking for, please do not hesitate to get in touch. Thank you, Geoff Cox team.

Rick Cee in response to TOTAL WASTE OF 2 HOURS MY TIME! DISHONES

The did not have a full-service history and there was no documentation you refer to, hence why I sat there as you rang around all the garages,  nor did it have the first service by Mercedes, one of the many reasons I walked away, so your poor service continues and your response warns others to stay away of your dishonest tactics.

"To view cars made "
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Made an appointment to view 2, cars, as it said on the website appointment only. Grace phoned a couple of days later that one of the cars had been sold. As i made a appointment thought I would be first in line to view as no other interest was said. So this dealership had under sold the car to someone else. Visited the dealership the day after i should have to have a look at the other vehicle. (thought if they can mess me around I'll go unannounced) got to look at the vehicle i was interested in without an appointment?????. it hadn't been cleaned inside or out and had not been serviced for 2 years. The other car i was interested in was still one the forecourt with price and key number in it.?????? The salesman said the car would get a engine oil and filter change.???? A car that had not been serviced for 2 years!!!!!. Just a bit of a joke. So walked away. BUYER'S BEWARE AND DO YOUR HOMEWORK.

"Poor Customer Service"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have had nothing but issues with Geoff Cox Cars, whilst purchasing I had to change my finance several times as they kept getting the figure wrong, at one point nearly an extra £1000 was added to my quote during the finance phase. I had to chase them frequently once paid to ensure they paid off the Part Ex finance from the previous car. During collection I noted a number of issues with the car, to which I was simply told there was nothing they could do, despite the fact we hadn't exchanged cars at that stage. Now I'm chasing the registration for my previous car as they have clearly not yet filled the paperwork they insisted I hand over to them during the purchase. Save yourself a headache, buy from somewhere else.

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"Rogue Traders"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a used Mini from Geoff Cox Cars on 03/05/19 smelt smoke on test drive but they said it was just spilt oil from a CAT change. Drove 80 miles home. Two weeks and less than 200 mils later still smell smoke, took to a local garage who showed me soot on the turbo and oil on the injectors. Contacted Geoff Cox they came to collect the car and DROVE it back and it caught fire on the M1. Samuel Hall the general manager is incompetent beyond belief and they refuse to pay us back our £7500 so DO NOT BUY FROM THIS DEALERSHIP!

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Dealership Information

Geoff Cox Car Sales Ltd (Geoff Cox Cars) is an independent dealership that is based in Ripley. This is a retail car and motorhome centre, and they are area representatives for new Subaru cars and Adria Mobil luxury motorhomes.

Geoff Cox Cars appeared on a TV programmed named "Used Car Wars" which was on the free to air channel "Dave". This pitted Geoff Cox Cars against another dealership called Caralot (now closed) in attempt to get car buyers to part with their cash and make the most sales.

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Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 1967

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
21 reviews3.9 out of 5 stars — Rated Very Good
Excellent
13
Very Good
3
Average
0
Poor
2
Terrible
3

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  • Contact Information

    Address

    Geoff Cox Cars
    122 Derby Road
    Ripley
    Derbyshire
    DE5 8LG

    Get in touch

    01332 781562
    http://www.geoffcox.co.uk

    Opening times

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    Dealership Statistics

    76%
    Would recommend this dealer to family and friends
    14%
    Percent of reviews responded to by this dealer

    Additional Information About Geoff Cox Cars

    Company Formed: 1967
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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