Dean B, December 2024
"Great Service, Amazing Aftersales "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Great communication throughout the purchasing of the vehicle. Also on hand to help weeks after the car was purchased. Will definitely use again!
+1 Found this review helpful
Elise, December 2024
"Good Service"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Delivered good service and when I found a small body work problem it was sorted without any fuss.
Not always the quickest to answer messages but very good service overall and very happy with the car.
Thanks Wade & team
+0 Found this review helpful
Michael B, December 2024
"Great communication. "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Joe was on hand for all communication and Wade also helped get the good deal over the line and just a straightforward deal was easy
+0 Found this review helpful
Harshil, December 2024
"Great car and buying experience"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Good selection of cars, specifications and helpful service. Dealt with Wade and Joe for information on my preferred car and communication was good both on the phone and WhatsApp. I would recommend German Autocentre for the customer service and selection of cars on offer!
+0 Found this review helpful
Andrew O, December 2024
"VW transporter"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Great service, well presented vehicle online. Test drive easy to organise and sale was professional and friendly. Good people to deal with.
+0 Found this review helpful
Ian P, December 2024
"Skoda Karoq "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
From the first phone call from Joe to picking the car up. Amazing customer service.
Love the car
+1 Found this review helpful
Patricia D, November 2024
"Amazing "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I handled everything over the phone, and Joe provided the help I needed. I couldn’t be happier. I received my car today, and I want to thank you for the excellent service. - Patricia
+2 Found this review helpful
The Manager from German Autocentre in response to Amazing
Hi Patricia
Thank you for your kind feedback and valued business, which is very important to us.
Best regards
The Sales Team
Sean F, November 2024
"AVOID"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
After requesting a quote for brake discs and pads from the German autocentre, I received a response the following day without any issues. However, upon reviewing the pricing, it was only slightly better than what the local Mercedes dealership had offered. When I discussed this with the dealer, they highlighted a key benefit: Mercedes Sheffield includes 12 months of free roadside assistance with any repair, regardless of the cost.
This presents a significant advantage for the main dealer. Not only do you get the reliability of genuine parts and expert service, but you also receive added value in the form of complimentary roadside assistance. In this case, the combination of competitive pricing and free roadside support makes the dealer’s offer much more attractive overall.
I had tried the German autocentre a year ago but received no reply to my enquiry about work at that time. In hindsight, their response would likely have been a better option this time around stating being cheap doesn’t warrant a one-star review. .However, their reply to my review claimed it was a year old, which is BS.
Their response reflects their priorities: if you're looking for a deal at the expense of customer service, then the German autocentre might be right for you. Otherwise, I’d recommend the dealership for both quality and customer care
Here’s the estimate for reference:
Estimate No: EST133306
Valid From: 23 Nov 2024 15:39
Expiry Date: 23 Dec 2024 18:00
+1 Found this review helpful
The Manager from German Autocentre in response to AVOID
Dear Sean
Thank you for sharing your feedback. We appreciate the opportunity to address your concerns and clarify some key points regarding the value of our services.
We noticed your mention of Mercedes-Benz's complimentary roadside assistance as a significant advantage. However, it is important to clarify that this benefit is only renewed annually following the completion of a **full service** at a Mercedes-Benz Authorised Repairer. Unfortunately, this coverage would not apply to individual repairs such as the replacement of brake pads or discs. We believe this distinction is important when evaluating the overall value of different service providers.
At German Autocentre we take pride in offering competitive pricing while maintaining exceptional standards of customer service, using high-quality parts, and ensuring transparency throughout the process. Your recognition of the promptness of our response reflects our commitment to customer care.
We understand you may have been comparing multiple service providers based on quotes alone. While we respect this approach, we believe that reviews should reflect the actual experience of a service. Since you have not yet used our services, we kindly ask you to consider revisiting your review to better reflect the nature of your interaction with us.
If you have any further questions or would like to discuss your requirements in more detail, we are always here to assist. Your satisfaction and understanding remain our priority.
Best regards
The Manager
Adil H, November 2024
"Fantastic service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I bought a Mercedes cla 180 premium from these guys nothing but great service start to finish. Thank you guys. Special thanks to Waheed.
+1 Found this review helpful
The Manager from German Autocentre in response to Fantastic service
Thank you for your kind words Adil and valued business, which is very important to us.
The Sales Team
Andrew R, November 2024
"Excellent service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Really friendly staff, who go out of their way to respond even after hours.
Was a pleasure buying from you and I’m sure I will in the future
+1 Found this review helpful
The Manager from German Autocentre in response to Excellent service
Thank you Andrew for your kind feedback and valued business, which is very important to us.
The Sales Team
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