Globe Automotive from Globe Automotive in response to Avoid.

First of all, thank you for taking the time to share your experience. We're truly sorry to hear that you were left disappointed. We completely understand how frustrating and inconvenient this situation must have been—especially after travelling such a long distance. This is why we refunded your deposit in full and added an extra £50.00 as a goodwill gesture to help cover the cost of your journey. We’ve also made several attempts to contact you to offer our sincere apologies and to discuss alternative vehicle options. That said, we would like to ask whether sharing your review across multiple platforms reflects the full picture of our service in this situation. We believe we have acted in good faith and upheld our standards by promptly returning your deposit and offering compensation as a gesture of goodwill. We remain committed to improving our service and would welcome the opportunity to speak with you further if you're open to it.