I am deeply disappointed that Glyn Hopkins, Stamford Hill, is unreliable. On two occasions, when I booked an appointment for my Nissan Leaf 2016, which presented a fault regarding its battery, I had the first appointment cancelled, but I only found out when I got there. This unexpected cancellation caused me significant inconvenience. On the second occasion, for which I had to wait nearly three months for the appointment, I left the car there at 07:31 a.m., and to my surprise, when I went back there at 15:45, I was told that my car would not be checked because on the day before, an oil pipe burst and delayed all the appointments. This is not to mention that the same excuse was given on the first cancelled appointment. I also realised that a gentleman arriving after me had his car checked, even though I was there first and my appointment was 07:30. During my interactions, I noticed a clear preference for more expensive vehicles and those requiring higher service costs. On both occasions, my car was not attended to because other, more expensive vehicles were given priority. The manager on duty even suggested that I sell my vehicle, as they might not have an appointment for a diagnostic scan anytime soon. This suggestion was not only sarcastic and insulting but also condescending to the entire purpose of owning an electric vehicle: contributing to a more sustainable environment. The manager's comment that Nissan's vehicles aren't worth fixing if they are 10 years old only added to the disrespect.