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Mohsin is about as far away from the stereotypical image of a car salesman as you can get. He was always professional, friendly, and helpful, and worked hard to sort everything out for us. He never pushed us - although, to be fair, the car sold itself! It looks great and is exactly what we have been looking for.
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I miss-sold a Megane E TECH from Glyn Hopkin, and it has been the most disappointing vehicle in my ownership experience. The advertised mileage falls significantly short of reality; during winter, I only manage to achieve around 140 miles with preconditioning and conservative driving. Renault call the poor range a 'feature' and is as per their expectations. Moreover, the car has numerous issues. The alarm system alone has been repaired five times and still malfunctions. It has spent weeks in the garage on multiple occasions. Glyn Hopkin and Renault’s customer service has been atrocious, consistently refusing to acknowledge any liability. Additionally, the car depreciates rapidly. As a result of this dreadful ordeal, the stress endured, and the significant time wasted, I will never entertain the idea of purchasing a Renault again. Additionally, I strongly discourage engaging with Glyn Hopkin due to my exceptionally negative experience with them. I strongly recommend anyone contemplating buying a Megane or Scenic E TECH to conduct thorough research and explore online forums beforehand.
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Buying a new car from Dacia St Albans was a made to be easy, sales advisor Rabat made the experience seamless, he did everything that was needed and a little extra, well done young man l think you will go far.
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All round not a good experience for many reasons. Just feels like they are over keen to take your money but not to ensure everything is done correctly or to the standard you are paying for. Staff are openly critical if the service and valet dept too.
Smooth purchase of new Captur with great personal support from Niz at St Albans. I was kept up to date with issues relating to (delayed) delivery, Full explanations given when car collected today. Would definately recommend.
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Fantastic service from the team. Definitely recommend to any one buying a Renault to speak to these guys!
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Hi. I have just bought a Renault Kadjar from you..Received excellent service from Scarlett Brown during the whole of the sale. The car was brought to my home for a test drive and also to deliver the car and take away my car for part exchange. Many thanks again. Chris.
I recently bought a Renault Captur at your St Albans branch. from the moment I entered to showrooms I felt comfortable and not pressurised.. I was approached by Niz Khan who listened to what I was looking for; the next day he rang me and said he had something I might be interested in. when the car arrived at the branch I saw and said that I would have it. Niz Khan then arranged the finance and all the necessary details and the sale went ahead very smoothly .I am very satisfied with the car and more than happy with the way I was treated throughout. Derek Rapp
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Following a "blow out" on my new duster I called the much acclaimed Dacia roadside assistance to be told cover does not cover wheel change or tyre damage and I had to pay a 150.00 call out fee. I called in to GLYN HOPKIN ST ALBANS {supplying dealer} spoke to salesman explained what had happened who advised no that's no right wheel change is covered and i need to speak to sales manger Ryan but he is in meeting, I waited. Spoke to Ryan who advised that is not right wheel change and tyre damage is covered and he is to contact Dacia Assistance that afternoon and will either call me or send email, i heard nothing as usual. I have four vehicles form this dealer including three Dacia's but there will not be a fourth. Dealer all over you when you want to buy a car but aftersales is non existent. I am still a customer after I have picked up my new car.
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Nordell was very polite, patient and helpful when my Renault Zoe E40 electric car broke down. Kudos for excellent customer service skills and a real gentleman. Thank you! Lucian
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Glyn Hopkin Renault and Dacia St Albans is an Franchise dealership that is based in St Albans. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Glyn Hopkin Renault and Dacia St Albans
Lyon Way
St Albans
Hertfordshire
AL4 0QU
01727 818040
https://www.glynhopkin.com/renault/our-locations/renault-st-albans/
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