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Was totally ripped off with the motor we bought. I was given no after service whatsoever, don't touch GMP Cars if you want my advice.
Bought a car from GMO approximately 8 weeks ago, I was a bit annoyed to find the car didn't have certain features, that it was advertised as being on it. Also tried 3 times now to get the service centre to get back to me regarding a fault with the air conditioning, but alas Kevin seems to be very elusive, Unless the service people get back to me very promptly, i'm going to take legal advice regarding this matter !
Bought a almost new car from gmo last year. Its recently just had its first mot with me since purchasing. The garage i took it to phoned me a few hours later to say it had failed on emissions and that such a new car shouldn't fail on emissions, let alone one thats been bought in the last year. It cost me all in all nearly £500 to repair. I have since come across others who have had cars fail their first mot after purchasing from gmo. Avoid them like the plague.
Having purchased a number of cars from GMO Penzance, I can't speak highly enough about the service I have received. I have just bought a fantastic little VW Golf for my son, the car was presented in showroom condition with having had a comprehensive service and full MOT carried out. Front brake pads were a bit low so they replaced them as well as the discs, also replacing the front tyres which were legal but the sales team offered to sort at no extra cost to myself. I chose to take out an extended warranty on the vehicle as I like to have the reasurance that if i have a breakdown then I know I have cover. On a previous vehicle I purchased from GMO, I had the misfortune of a windscreen wiper issue after owning the car for more than 8 months. I called the workshop and spoke to their service manager who tried to diagnose the fault for me over the phone as I wasn't in Cornwall at the time. Unfortunately he was unable to sort out so he promptly booked my car in for repair. I was kept informed throughout the repair and once fixed I collected car with no cost as covered by warranty. The sales team are extremely helpful and make the purchase of a car a very pleasurable experience, both Rob and Gary will go out or their way to help and advise you on your purchase, if they don't have what you are looking for they will go that extra mile to source the vehicle you want for the right price. Having read some of the negative feedback on the garage, I find it impossible to believe. I have recommended this dealer to my friends and they have had the same experience that I have had. I think the volume of car sales speaks for itself, go down and give them a try and you will not be disappointed!
I've bought cars and vans from Gmo for the last 20 years and always had first class service from both the sales team and the service centre, would highly recommend
I've purchased a few cars from this garage, the last one 12 months ago. My A4 Avant came with a two year warranty, it had some minor paint defects that were brought to my attention and were put right as promised. The car was presented beautifully clean on the day of collection. About 6 months later the car developed a water leak, I contacted GMO and they happily authorized for me to take it to a local Audi service center. The water leak was caused by a faulty water pump which in turn caused water damage to the timing belt and pulleys. AVS Service centre who I used contacted the warranty company and they agreed to cover the full cost of the repair with out a quibble! GMO pride themselves on customer service, I tend to agree. Well done.
I don't usually leave reviews but felt compelled to do so after receiving exemplary service from the team at GMO. My Audi developed a small, intermittent fault so I dropped in unannounced to arrange a check up. They performed a full diagnostic there and then while I waited, ordered the part and had the car back in for it to be fitted in no time at all. A faultless service in my opinion and a testament to what is clearly a very well run and cohesive team.
Had a terrible experience with GMO last year. Paid over the odds for a used VW Golf under the impression that if anything went wrong i could take it back. They have a good front of house set up which makes you believe they are a professional outfit. This disguise soon fades once anything goes wrong and you try to claim on the warranty. 'At GMO the customer is always wrong'. Not felt this angry for a long time.
kevin brockman in response to Pendeen Al
As an addition to and not a replacement of your consumer rights, we offer mechanical breakdown insurance on our vehicles. These vary in length from 3 months to three years. The coverage on the policies vary depending on the vehicles age and mileage at the time of sale. This is explained to a customer at the time with the terms and conditions being given in booklet form and the customer signing to this effect. Of course there are exclusions as with most insurances but in the rare case that a claim has been declined by the insurer we will assist with any appeal that is necessitated. The policies really are worth the money paid for them. A simple door lock mechanism on a VW Golf for example will cost in excess of £200 without the cover. But like I said in the beginning, these are in addition to your consumer rights. If you have a problem let me know. We don't shirk away from our obligations and try to look after all of our customers. Our large database of repeat customers is testament to this. Kevin Brockman, Autocare Manager, GMO Cars ltd.
My wife purchased a Renault Espace some time ago it was a used vehicle and once we paid for it and got about 50 yards down the road it broke down. We went back to the garage but they wasn't interested no repair no nothing. If you are thinking of purchasing a vehicle from this dealer BE AWARE DO NOT BUY there warranties, they are useless, they will offer no help or assistance once they have took your money. The car was a pile of junk and never again would we ever purchase from them neither would we ever recommend them to anyone, and that includes a worst enemy.
Kevin Brockman in response to disappointed buyer
I am Autocare Manager at GMO. My roll also includes compliance. As a company we work closely with Trading standards to ensure that the current consumer legislation is adhered to. We sell used cars right across the spectrum of pricing, from a few hundred pounds to many thousands. We don't prejudice against the buyers of the lower end however and try to treat everyone fairly. When it comes to a breakdown we exceed our contractual obligations. The scenario here just didn't happen. I personally would never treat a customer in this way and nor would any other staff member. If you are genuine and feel that we have contravened your consumer rights please write to me and I will investigate.
The sale with GMO Cars was just about perfect, I had to take it back to them with a small issue but they fixed it free of charge for me as the car was under warranty. They were really good throughout and well worth a recommendation.
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Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
| Excellent | 5 | |
| Very Good | 0 | |
| Average | 1 | |
| Poor | 3 | |
| Terrible | 3 |
GMO Cars Penzance
Eastern Green
Penzance
Cornwall
TR18 3AS
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