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Please Please avoid this garage at all costs. They are amazing and helpful friendly until you pay for the car then don't want to know when things go wrong!!!!!!!! the warranty and customer service are non existent and we had the platinum warranty ???? Im taking my case to the financial Ombudsman !!!
We purchased our first car from GMO Penzance 10 years ago .. we have only purchased cars from there ever since. We had an issue with a fault after a year but the warranty covered it and was very easy to arrange. The staff in the sales and service centres have always been amazing and we trust them totally. We highly recommend them. The only car salesman that actually care about you being happy and don't need to be pushy to get the sale!
GMO Cars Penzance had a great choice of vw vans to look at with a good drange of prices, finally decided on a caravelle. Great customer care by rob left a happy man with a new bus
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Have been buying cars from gmo for many years most recent a landrover discovery never had any problems great staff a after care thanks guys
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Was totally ripped off with the motor we bought. I was given no after service whatsoever, don't touch GMP Cars if you want my advice.
Bought a car from GMO approximately 8 weeks ago, I was a bit annoyed to find the car didn't have certain features, that it was advertised as being on it. Also tried 3 times now to get the service centre to get back to me regarding a fault with the air conditioning, but alas Kevin seems to be very elusive, Unless the service people get back to me very promptly, i'm going to take legal advice regarding this matter !
Bought a almost new car from gmo last year. Its recently just had its first mot with me since purchasing. The garage i took it to phoned me a few hours later to say it had failed on emissions and that such a new car shouldn't fail on emissions, let alone one thats been bought in the last year. It cost me all in all nearly £500 to repair. I have since come across others who have had cars fail their first mot after purchasing from gmo. Avoid them like the plague.
KEVIN BROCKMAN from GMO Cars Penzance in response to ANH
We are a used car dealership selling over 20 cars each and every week, a large percentage of which are over 3 years old. We sell our vehicles with a service in our own large and fully equipped workshop. We don't however do our own MOT's. These are sub-contracted to local test centres. No dealership can guarantee that their sales cars will pass the next MOT , a year after purchase, but we certainly do not have a problem with an extraordinary amount of our cars doing this. Check out our website to view our workshop.
Having purchased a number of cars from GMO Penzance, I can't speak highly enough about the service I have received. I have just bought a fantastic little VW Golf for my son, the car was presented in showroom condition with having had a comprehensive service and full MOT carried out. Front brake pads were a bit low so they replaced them as well as the discs, also replacing the front tyres which were legal but the sales team offered to sort at no extra cost to myself. I chose to take out an extended warranty on the vehicle as I like to have the reasurance that if i have a breakdown then I know I have cover. On a previous vehicle I purchased from GMO, I had the misfortune of a windscreen wiper issue after owning the car for more than 8 months. I called the workshop and spoke to their service manager who tried to diagnose the fault for me over the phone as I wasn't in Cornwall at the time. Unfortunately he was unable to sort out so he promptly booked my car in for repair. I was kept informed throughout the repair and once fixed I collected car with no cost as covered by warranty. The sales team are extremely helpful and make the purchase of a car a very pleasurable experience, both Rob and Gary will go out or their way to help and advise you on your purchase, if they don't have what you are looking for they will go that extra mile to source the vehicle you want for the right price. Having read some of the negative feedback on the garage, I find it impossible to believe. I have recommended this dealer to my friends and they have had the same experience that I have had. I think the volume of car sales speaks for itself, go down and give them a try and you will not be disappointed!
I've bought cars and vans from Gmo for the last 20 years and always had first class service from both the sales team and the service centre, would highly recommend
I've purchased a few cars from this garage, the last one 12 months ago. My A4 Avant came with a two year warranty, it had some minor paint defects that were brought to my attention and were put right as promised. The car was presented beautifully clean on the day of collection. About 6 months later the car developed a water leak, I contacted GMO and they happily authorized for me to take it to a local Audi service center. The water leak was caused by a faulty water pump which in turn caused water damage to the timing belt and pulleys. AVS Service centre who I used contacted the warranty company and they agreed to cover the full cost of the repair with out a quibble! GMO pride themselves on customer service, I tend to agree. Well done.
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Deals in: Cars
Manufacturers: Sells a variety of makes and models
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