7% Reviews
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50% Recommend
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14 reviews from our car dealer reviews community
Leave a review for GMO Cars Penzance

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14 reviews from our car dealer reviews community

Leave a review for GMO Cars Penzance
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"Brought a vw caravelle "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

GMO Cars Penzance had a great choice of vw vans to look at with a good drange of prices, finally decided on a caravelle. Great customer care by rob left a happy man with a new bus

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+0 Found this review helpful
"Great service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Have been buying cars from gmo for many years most recent a landrover discovery never had any problems great staff a after care thanks guys

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+0 Found this review helpful
"Do not go to GMO Cars"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Was totally ripped off with the motor we bought. I was given no after service whatsoever, don't touch GMP Cars if you want my advice.

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+16 Found this review helpful
"Nissan Qashqai"
3 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car from GMO approximately 8 weeks ago, I was a bit annoyed to find the car didn't have certain features, that it was advertised as being on it. Also tried 3 times now to get the service centre to get back to me regarding a fault with the air conditioning, but alas Kevin seems to be very elusive, Unless the service people get back to me very promptly, i'm going to take legal advice regarding this matter !

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+9 Found this review helpful
"ANH"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a almost new car from gmo last year. Its recently just had its first mot with me since purchasing. The garage i took it to phoned me a few hours later to say it had failed on emissions and that such a new car shouldn't fail on emissions, let alone one thats been bought in the last year. It cost me all in all nearly £500 to repair. I have since come across others who have had cars fail their first mot after purchasing from gmo. Avoid them like the plague.

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+8 Found this review helpful

KEVIN BROCKMAN from GMO Cars Penzance in response to ANH

We are a used car dealership selling over 20 cars each and every week, a large percentage of which are over 3 years old. We sell our vehicles with a service in our own large and fully equipped workshop. We don't however do our own MOT's. These are sub-contracted to local test centres. No dealership can guarantee that their sales cars will pass the next MOT , a year after purchase, but we certainly do not have a problem with an extraordinary amount of our cars doing this. Check out our website to view our workshop.

"Tony"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Having purchased a number of cars from GMO Penzance, I can't speak highly enough about the service I have received. I have just bought a fantastic little VW Golf for my son, the car was presented in showroom condition with having had a comprehensive service and full MOT carried out. Front brake pads were a bit low so they replaced them as well as the discs, also replacing the front tyres which were legal but the sales team offered to sort at no extra cost to myself. I chose to take out an extended warranty on the vehicle as I like to have the reasurance that if i have a breakdown then I know I have cover. On a previous vehicle I purchased from GMO, I had the misfortune of a windscreen wiper issue after owning the car for more than 8 months. I called the workshop and spoke to their service manager who tried to diagnose the fault for me over the phone as I wasn't in Cornwall at the time. Unfortunately he was unable to sort out so he promptly booked my car in for repair. I was kept informed throughout the repair and once fixed I collected car with no cost as covered by warranty. The sales team are extremely helpful and make the purchase of a car a very pleasurable experience, both Rob and Gary will go out or their way to help and advise you on your purchase, if they don't have what you are looking for they will go that extra mile to source the vehicle you want for the right price. Having read some of the negative feedback on the garage, I find it impossible to believe. I have recommended this dealer to my friends and they have had the same experience that I have had. I think the volume of car sales speaks for itself, go down and give them a try and you will not be disappointed!

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+1 Found this review helpful
"Colin Bosworth"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I've bought cars and vans from Gmo for the last 20 years and always had first class service from both the sales team and the service centre, would highly recommend

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+0 Found this review helpful
"Jon T"
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I've purchased a few cars from this garage, the last one 12 months ago. My A4 Avant came with a two year warranty, it had some minor paint defects that were brought to my attention and were put right as promised. The car was presented beautifully clean on the day of collection. About 6 months later the car developed a water leak, I contacted GMO and they happily authorized for me to take it to a local Audi service center. The water leak was caused by a faulty water pump which in turn caused water damage to the timing belt and pulleys. AVS Service centre who I used contacted the warranty company and they agreed to cover the full cost of the repair with out a quibble! GMO pride themselves on customer service, I tend to agree. Well done.

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+0 Found this review helpful
"Selwyn Holman"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I don't usually leave reviews but felt compelled to do so after receiving exemplary service from the team at GMO. My Audi developed a small, intermittent fault so I dropped in unannounced to arrange a check up. They performed a full diagnostic there and then while I waited, ordered the part and had the car back in for it to be fitted in no time at all. A faultless service in my opinion and a testament to what is clearly a very well run and cohesive team.

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+0 Found this review helpful
"Pendeen Al"
1.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had a terrible experience with GMO last year. Paid over the odds for a used VW Golf under the impression that if anything went wrong i could take it back. They have a good front of house set up which makes you believe they are a professional outfit. This disguise soon fades once anything goes wrong and you try to claim on the warranty. 'At GMO the customer is always wrong'. Not felt this angry for a long time.

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+8 Found this review helpful

kevin brockman in response to Pendeen Al

As an addition to and not a replacement of your consumer rights, we offer mechanical breakdown insurance on our vehicles. These vary in length from 3 months to three years. The coverage on the policies vary depending on the vehicles age and mileage at the time of sale. This is explained to a customer at the time with the terms and conditions being given in booklet form and the customer signing to this effect. Of course there are exclusions as with most insurances but in the rare case that a claim has been declined by the insurer we will assist with any appeal that is necessitated. The policies really are worth the money paid for them. A simple door lock mechanism on a VW Golf for example will cost in excess of £200 without the cover. But like I said in the beginning, these are in addition to your consumer rights. If you have a problem let me know. We don't shirk away from our obligations and try to look after all of our customers. Our large database of repeat customers is testament to this. Kevin Brockman, Autocare Manager, GMO Cars ltd.

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Dealership Information

GMO Cars Penzance is an Independent dealership that is based in Penzance. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
14 reviews3.2 out of 5 stars — Rated Average
Excellent
7
Very Good
0
Average
1
Poor
3
Terrible
3

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Contact Information

Address

GMO Cars Penzance
Eastern Green
Penzance
Cornwall
TR18 3AS

Get in touch

01736 331011
http://www.gmocars.co.uk

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Dealership Statistics

50%
Would recommend this dealer to family and friends
57%
Thought the dealer was knowledgeable and helpful
50%
Thought issues were resolved quickly and easily
7%
Percent of reviews responded to by this dealer

Additional Information About GMO Cars Penzance

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