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Can never get past receptionist, never call back. Always a delay or an excuse, hearing bad things from many local people.
Probably the worst company I've ever bought a car from. Bought a vw caravelle and have had nothing but problems. Turns out it was involved in an accident and hadn't been repaired properly but GMO cars wouldn't pick the car up, despite saying they would refund me fully and my delivery charges which it cost me to have the car delivered. I made over 100 phone calls and emails trying to sort this mess out. They kept sending me to back street garages to get it sorted after I threatened to take them to the ombudsman. In the end I got it sorted through a local garage with a good reputation. Then they refused to pay the garage I had used. I had to get the solicitors involved as you can see from the picture of the letter. I've redacted the address and name as I don't want family finding out. As soon as they heard the solicitors were involved they paid the garage for the repairs. If anyone wants to see all the correspondence between me and GMO cars get in touch and I'll email it over to you. 1. Only buy a car after you've inspected it, I made the mistake of listening to Mick, Kevin and Gary on the phone telling me how perfect the car was. 2. If you have an issues then make sure you take it to main dealers to sort it so you can bill the seller. 3. Always read the reviews. In this case all the reviews are from people who have only made one submission which is suspicious. People like myself who leave reviews to guide others have multiple reviews. YOUVE BEEN WARNED, THESE LOT WILL TAKE YOUR MONEY AND LIE THROUGH THEIR BACK TEETH. YOULL STRUGGLE TO GET YOUR MONEY BACK OR GET IT SORTED AT THE MAIN
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Once again exceptional service from Gary and his team. Bought my 12th vehicle from GMO great car again brilliant service the best place of your looking for highest quality and customer service thank you Gary
Was promised that a Discovery was due to be delivered to my budget and spec . It never was and the dealership never returned my calls. Jokers
Was told the car would have a service which it did not, was also sold with bad starter motor, dust caps had been cut from 3 old tyres meaning that air could not be put in despite waiting an extra day to collect car so new tyres could be put on. Numerous faults around the car of which gmo were unwilling to assist with despite being within warranty.
We purchased our first car from GMO Penzance 10 years ago .. we have only purchased cars from there ever since. We had an issue with a fault after a year but the warranty covered it and was very easy to arrange. The staff in the sales and service centres have always been amazing and we trust them totally. We highly recommend them. The only car salesman that actually care about you being happy and don't need to be pushy to get the sale!
GMO Cars Penzance had a great choice of vw vans to look at with a good drange of prices, finally decided on a caravelle. Great customer care by rob left a happy man with a new bus
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Have been buying cars from gmo for many years most recent a landrover discovery never had any problems great staff a after care thanks guys
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Was totally ripped off with the motor we bought. I was given no after service whatsoever, don't touch GMP Cars if you want my advice.
Bought a car from GMO approximately 8 weeks ago, I was a bit annoyed to find the car didn't have certain features, that it was advertised as being on it. Also tried 3 times now to get the service centre to get back to me regarding a fault with the air conditioning, but alas Kevin seems to be very elusive, Unless the service people get back to me very promptly, i'm going to take legal advice regarding this matter !
GMO Cars Penzance is an Independent dealership that is based in Penzance. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
GMO Cars Penzance
Penzance
Cornwall
TR18 3AS
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