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33 reviews from our car dealer reviews community
Leave a review for Golden Motors Ltd
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33 reviews from our car dealer reviews community

Leave a review for Golden Motors Ltd
Leave a review
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"Crooks, scammers, liars, cheats !!!! "
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a black Mini Cooper from these crooks last October For £5000. The next day I had to replace the battery and Golden Motors took no responsibility. Since then the car has been in and out of garages costing me another £1000 with oil leaks and an alternator problem. I got £80 from Golden Motors, total. The car is now off the road as I’m having to spend a further £1850 having the engine replaced. In total I will have spent a further £3000 for a car that has barely been on the road all year. These crooks have wangled every way they could to get out of taking any responsibility whatsoever. They clearly buy cars at auction as long as its pretty but sod the engine and just stick them on the lot. It’s pot luck for the customer. The most unethical, rude and inhuman people I have ever had the bad luck to have come across. I notice they have changed their company name, wonder why ..........

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+7 Found this review helpful
"Experienced dealer"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Top dealer! very reasonable prices, and a service that's unquestionable. They delivered my Audi to my doorstep, hassle free. Recommended highly.

"TOP SERVICE!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

A warm thank you to the team at Golden Motor's! I'm really satisfied with the car I purchased and the condition it was in on the day I went to view. The team put my requests on top and assisted me accordingly, also I visited many other showrooms and only Golden Motors gave me a minimum 6 month complimentary warranty alongside a AA basic breakdown cover. Overall, a trusted and reliable showroom.

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"STAY AWAY PLEASE DO NOT BUT FROM HERE "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Stay away please do not buy from here they sold us a car with a faulty gearbox and lied to us about the warranty then when we contacted them to repair or refund within the 30 day period as per legislation they denied all accounts of them being informed now I'm left with a £4000 bill for a faulty gearbox. please do not buy the car had only done 47,000 miles they cheated us out of our hard earned cash knowing the car was not road worthy please stay away from this garage is a disgrace. when we called the garage the gentlemen said prove you contacted me I said we spoke last week, he said prove it I will deny all contact, I said I have a phone bill proving I called you he said that don't prove anything I will say you enquired for a car this is how they treat people then he said the warranty covers the entire car for repair only to receive a letter from the warranty company to say maximum claim of £500 per claim as his printer was not working when we ought the car to print off the warranty paper. He then started swearing at me and hung up the phone. I will now go to trading standards and a small claims court to try and get this resolved. PLEASE DO NOT BUY A CAR FROM THESE PEOPLE THEY ROB YOU STAY AWAY DO NOT BUY FROM THIS GARAGE PLEASE.

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+8 Found this review helpful
"Fake mot and 6previous owners"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brought a Range Rover sport After being informed it had 3previous owners it actually has 6! Brake fluid pipe is rusty and leaky(been told by garage it’s wear and tear) No advisory’s on mot even tho brake pipe is a advisory and there’s a crack in windscreen Drove car 3miles and key battery light came on and had to purchase 2x key battery’s from Land Rover The owner/person called joe is a lier and two faced...nice when your buying but useless when complaining Car in restricted performance(garage offered to fix but only at there garage)no where else and after seeing the mot and previous work would you let them?? Please avoid terrible terrible garage full of liers

"Golden Motors are absolute filth"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I wish I could give Golden Motors 0 STARS. I cannot stress enough how awful this pathetic excuse of a car dealership is. I can't even comprehend how companies like this are still legally in business. The cars they have are absolute filth and will break down within days and they respond with a disgusting customer service. Me and my family bought an Audi that came with problems with the locking system, only for Joe to respond with "that's a minor issue" which we had to sort later with a different garage. Upon our journey to Manchester for my graduation the car broke down 20 minutes onto the road, couldn't drive beyond 60mph on the motorway. Took us hours to drive the car back to Golden Motors in upset to Joe who was clearly annoyed that we've brought the car back and refused for us to loan one of their cars while they repair the faults on this car's engine. 8 minutes on journey to Enterprise car rental, Joe kicks us out of the car and says he "can't take us any farther" leaving a family of 4 with suitcases and bags on the side of the road to get to this car rental we had now paid hundreds for. Absolutely disgusting customer service and no remorse or responsibility whatsoever for what had just happened to us. Joe didn't apologise or offer any help to the situation he stood then a shrugged. He was even doubtful about the car needing a repair anyway despite AA had to tow us. Weeks go by with Joe being unresponsive on the update of the car and the rest of Golden Motors redirecting us because Joe was the one on our purchase, we finally get the car back only for it to break down AGAIN en route to Bristol. The car could not embark long distance journeys and multiple problems kept arising with the engine despite already visiting Golden Motors' garage. To me it looked like they did piss all to fix the engine because the exact same problem occurred. At this point we had the car serviced at a different garage we knew, and are claiming it back on warranty. GOLDEN MOTORS ARE FRAUDS. This is a shady family run business with no knowledge or responsibility of salesmanship and client customer service. They sell you faulty cars and then fail to claim responsibility and to professionally repair the problems when you bring it back to them. I cannot tell you how much stress, money, and upset these appalling people have caused upon myself and my family. I only wish someone could have warned us. Take this review as your red light.

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+12 Found this review helpful
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"What a shame"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Sold a car with broken wheelbearings, suspension arms and more. But told is everything OK with the car. Golden Motors lie with every single word. Never trust people in this country.

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+8 Found this review helpful
"Beautiful Cars and service 10/10"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I came to Golden Motors because of the services they provided as a company and the customer service provided. I was interested in the vehicle they had for sale and they helped me attain finance for the vehicle at a competitive rate along with the cleanliness of the vehicle itself, I was blown away. I purchased the vehicle with simplicity and a clear understanding of what the finance entails and purchased along with the vehicle an extended warranty at a reasonable price. The car was very clean inside and outside and clearly looked after well by the company. I was also provided with a 12 month AA breakdown cover and was easily able to change the tyres of the vehicle at the showroom thanks to the tyre shop they have available. Overall one of the best experiences I’ve had purchasing a car and will definitely be coming back when I want to upgrade.

"Great Service!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Golden Motors is a big company run by a good family. Proper nice cars and clean showroom with a proper office. Great experience altogether

Mac in response to Great Service!

Fake review

"Disappointing "
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Financed my car and Golden Motors were lovely very helpful the finance ppl paid them then they said they don’t have the log book so not even drove my car having to wait for log book to tax car very unhappy.

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+3 Found this review helpful
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Dealership Information

Golden Motors Ltd is an Independent dealership that is based in London. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
33 reviews2.8 out of 5 stars — Rated Average
Excellent
14
Very Good
0
Average
0
Poor
7
Terrible
12

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  • Contact Information

    Address

    Golden Motors Ltd
    London Road
    London
    Greater London
    SW16 4DS

    Get in touch

    020 89614491
    https://www.goldenmotorsltd.co.uk/

    Opening times

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    Dealership Statistics

    42%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Golden Motors Ltd

    Company Formed: XXXXXXXXXX
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    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
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