I WISH I had read the review page before I made a purchase here. I had my previous car stolen and came to Kieran at VW Chester to purchase a golf I had seen and loved online. He checked it, told me it was available and to secure it I needed to pay £199 deposit via a link asap. He sent the link and I paid immediately. I got a receipt confirming payment and the registration of the vehicle. I confirmed where I lived and he said it would be best to send me a video of the vehicle as it was a 4 hour drive to make sure I was happy with it, his idea I don’t ask for it. I confirmed it was all saved for me - did he need proof of funds. He confirmed it’s reserved and no need for proof he believed me. Then all the trouble started. By the next day I hadn’t received a link- I rang at 8:30 am Kieran hadn’t logged on and had a meeting so would call me back. 11:30 no call- I rang again - spoke to Kieran . He said he had sent the video so I gave him another email in case it wouldn’t work with the first one. I said I’d like to pay in full today and when could it be delivered he said Thursday . I reiterated I have no car due to the theft and asap would be best for me. He said he is doing car sale at 11:45 and would call me straight after. Nothing. I called again Kieran was never available again, 8 times of calling and leaving messages and emailing him. I spoke to Ish and said could someone else please help me. He looked up the car and said it’s been sold to someone else. I thought there must be a mistake- he assured me it wasn’t to me. In short Kieran clearly messed up- took my money forgot to show it as sold then had no balls to tell me over the phone. I asked to speak to a manager - Tyler. Also sooo busy he couldn’t talk to me and would call back. 5:30pm- 8 hours of stressing , no one calling me back, no emails. I spoke to Danny who needs to get out of there asap - he talked to me and initiated the refund of the deposit. He told me that the deposit is not a legally binding contract - It definitely is! DO NOT TRUST THESE people- DO NOT DEAL with KIERAN or TYLER. I wasted 8 hours of my life and so much anxiety today . AWFUL service . And the car is still showing available online !!!

This dealership doesn’t even deserve 1 star! Both managers and sales executives ignore you even after buying a car. Worst after care I have ever witnessed when buying a car. Please avoid at all costs and get your new car from anywhere but here!

Brought a car from these heaters was broke they told me the heaters was fine had to take someone out on a drive to prove the fault they fixed it then few months later it broke again told me it was because I had done so many miles in the car “London and back” they wouldn’t fix the heaters for me I had to trade the car in for something else after 2 years because I had no heaters Gets the new car on the Friday at 5 on my way home and gear box fault came up no reverse gear they took the car back off me and wouldn’t give me a car to use so left with no car and the part to fix my new car has to come from Germany so it will take up to two weeks you ask to speak to you was dealing with and they are always not at there desk or with a customer never get a phone call back you get treated poorly over two years of dealing with this cheater Volkswagen and it’s effected my relationship with my partner and effected my work life These people don’t care as long as you buy a car No aftercare whatsoever In my opinion go to Audi or even fiat much better dealership

Be vary careful when purchasing a Volkswagen Used Approved vehicle from Inchcape Volkswagen Chester. I found a Golf on the Volkswagen Used Approved Platform/website that was advertised and sold as a Volkswagen Used Approved Car. However, 7 Months later the car has problems and I have come to learn that the car was never a Volkswagen Approved Vehicle and was sold with third party warranties, which I only acquired the details of after a formal complaint was raised and a lengthy wait. Further complaints have been raised due to the deception of selling cars on the Volkswagen Used Approved platform/website that are not used approved vehicles. Be very careful, demanding to see and checking all paperwork thoroughly before purchasing a Volkswagen Used Approved vehicle.