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25 reviews from our car dealer reviews community
Leave a review for Group 1 Volkswagen Chester
Leave a review

25 reviews from our car dealer reviews community

Leave a review for Group 1 Volkswagen Chester
Leave a review
"Used cars"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought used vw tiguan. Salesman was excellent and couldn't do enough. Was originally going to buy volvo xc40 but lack of enthusiasm from salesman drove us to vw and they lost a sale. Would recommend vw but NOT volvo.

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"Great services and quality cars"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This is the second time I brought a vehicle from Inchcape Chester been to many others dealerships selling only Volkswagens vehicles only this showroom tops them all staffs must had extensive training treating customs like royalty explaining options and plans on hp, Lease and Pcp everything you need to know also about the vehicle you choosen big well done to Ahmed would recommend to family and friends and all after new or use vehicles at best pricing Well Done Chester.

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"Disgraceful and arrogant service manager"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Spin wheel went within its 12 months of its warranty. I was told 3 weeks before they could look at it, as a private hire taxi driver, I couldn't wait 3 weeks with no income. So had to go to local garage. VW refusing to reimburse me for a part which was under warranty. His attitude was appalling after ignoring calls and emails. Never again

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"2.6 flatters"
2.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Changed rear pads and discs on a Golf R with 18,000 miles Car does 20 miles a day in a straight line Shocking Matt in servicing needs to listen more and talk less Shocking

"Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great service department

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"First service on my VW TRock "
2.3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Picked up my T Rock 4 hours after dropping it off for its first 12 month Service / check over no Valet /Shampoo. Been buying cars from this dealership for 15 years and feel the service is getting worse . Always thought after sales at this dealership has been very poor and customer service is as bad as ever .

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"New tyres fitted"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Required two new tyres. Service team got me new tyres at a reasonable price. Fitted & valeted hassle free. Fantastic service. 10/10

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"Excellent service department "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Took my car for a service, the whole experience was 1st class they really look after you.

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"STAY AWAY"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am honestly shocked that I’m leaving this review, but my goodness this dealership has to be the most unprofessional out of them all. The level of customer service is ABSOLUTELY embarrassing, shocking to say the least. I had to travel the whole way from Belfast to buy the car of my dreams (Scirocco R), once the deal was done, I drove away and wasn’t even 5 minutes away from the dealership until warning lights came on in the dashboard. Immediate red flag. Not only this, but just under two weeks later my brakes started failing, squeaking so badly that I felt endangered driving the car, to which I then wrote an email to my so called “Trusted Dealer” they who will not be named, done absolutely f*** all about it, and pointed me else where, I felt as if she received her commission from the sale and forgot about me. Disgusted, no respect for customers and only themselves. Has left me wondering what I’ve really got myself into, shocking from so called professionals. STAY AWAY, PLEASE.

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"No service at all!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My experience of Inchcape Chester has been very poor to say the least!! I have a year old Polo after having 3 prior Polos and this one has iced up on the INSIDE of the windscreen and has constant condensation problems. After leaving the car with them at 9.30am they rang me at 13.59 to say it was ok. I asked them to keep it overnight so they could see what it's like in the morning but the very abrupt service manager said "No we need our courtesy car back" I dont believe they did a thorough investigation and just wanted their courtesy car back! I have since emailed the service manager but have had no reply, says it all VW Chester!!

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Dealership Information

Group 1 Volkswagen Chester is an Franchise dealership that is based in Chester. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
25 reviews2.1 out of 5 stars — Rated Poor
Excellent
6
Very Good
0
Average
2
Poor
2
Terrible
14

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  • Contact Information

    Address

    Group 1 Volkswagen Chester
    Sealand Road
    Chester
    Cheshire West and Chester
    CH1 4LQ

    Get in touch

    01244 439410
    http://www.volkswagen.co.uk/retailers/00548/inchcape-volkswagen-chester/chester

    Opening times

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    Dealership Statistics

    20%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Group 1 Volkswagen Chester

    Company Formed: XXXXXXXXXX
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    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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