Emily, May 2021
"Highly recommend!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I bought my first car from Matthew at Hallmark. He was very friendly and helpful throughout the process and the service with the car was amazing. Nothing was too much trouble, I could look around the car at my own leisure, test drive, MOT and oil service, half a tank of petrol put in and any concerns checked before I collected it. Very happy with my purchase, great value and quality, Matthew was very professional and didn't pressure me at all. Process was very easy and straightforward, I would highly recommend. Thank you again Matthew!
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Matthew hall from Hallmark Car Sales Ltd in response to Highly recommend!
Thank you for your much valued custom and kind comments and I hope you enjoy your new car
Regards Matt
Dave, May 2021
"Excellent experience "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Enquired about a vehicle online,Matt sent me a full video tour of the car,we then arranged to go over with the intention of test driving it however when we arrived we saw a different vehicle which we test drove and decided to buy,there was a slight problem with the radio which Matt promptly had the problem sorted out.We would highly recommend Hallmark cars to anyone,it was an extremely pleasant experience dealing with Matt and Ash,there is no pressure at all,..A+++..Dave Edmondson
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matthew hall from Hallmark Car Sales Ltd in response to Excellent experience
thanks so much for your comments and much appreciated business
hope you enjoy the car
kind regards matt
John G, April 2021
"Excellent customer experience "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I viewed my vehicle from the outside only (following government regulations). Matthew then talked me through the vehicle, its features, history, etc. Explained the 14 day money back guarantee (a test was not possible, again due to government restrictions).
The car was delivered on time, and my first drive was a dream.
Matt only buys quality vehicles and this is so evident in his presentation both when viewed on his forecourt and when the car was delivered.
My experience with Hallmark Cars and Matthew has been my most pleasurable vehicle buying experience ever, and I've bought a good number over the years.
⭐⭐⭐⭐⭐ a very satisfied customer and we will definitely return when we are ready for our next car.
We will be recommending you to family and friends who are looking for a motor without hesitation.
+1 Found this review helpful
matthew hall from Hallmark Car Sales Ltd in response to Excellent customer experience
thats a really nice review and much appreciated along with your valued business
hope you enjoy the car and please stay in touch
thanks again matt
Jess H, March 2021
"Mini Countryman "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Absolutely made up with my Mini Countryman that we bought last week. Wasn’t able to test drive due to the restrictions, but Matt made the sale very successful. A video walk round was all we had to go on. Everything was contactless and would highly recommend Hallmark cars to anyone who is after a car at very reasonable prices. Second to none service.
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matthew hall from Hallmark Car Sales Ltd in response to Mini Countryman
so glad it all went smoothly and simply for you despite the difficult restrictions we are all under
thank you for putting your faith in me and my little company, and thank you for your much valued custom
kind regards matt
Jackie H, March 2021
"Untitled"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Excellent customer service throughout from Matt who handled my new car purchase in a professional and friendly manner. When I had to ring with any queries he was very helpful and patient. Car was ready to pick up when I arrived and Matt explained everything well to me. Would highly recommend and will visit again when changing my car
+0 Found this review helpful
matthew hall from Hallmark Car Sales Ltd in response to Untitled
thank you for taking the time to leave such a kind review
we are so glad it all went smoothly for you and hope you enjoy your new car
regards]
matt
Gareth &, March 2021
"An absolute pleasure to deal with!!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
We recently bought a Ford Mondeo from Matt at Hallmark Cars.
The experience from start to finish was exemplary.
Matt sent us a fabulous detailed video on the car we wanted, as due to Covid restrictions we were unable to test drive in person.
He kept in contact as our car required a new rear light so we wern't left wondering when our car would be ready.
He is a genuine honest guy and we really cant recommend this place enough.
Our friends have also purchased recently and they are over the moon with their car.
If you are worried about buying a car, this is the place to buy from, you will definitely be well looked after.
+1 Found this review helpful
Matt hall from Hallmark Car Sales Ltd in response to An absolute pleasure to deal with!!
Thanks for your much valued business and kind comments
Enjoy the new motor
Cheers Matt
Anonymous, March 2021
"Fast service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Enquired about a Honda Civic on the phone and due to COVID-19 restrictions Matthew sent a detailed video of the car to us. All queries were answered promptly. In order to trade our car I sent a video to Matthew and we struck a deal. The Honda was delivered to our home and Matthew picked up our old car which we had originally bought from Hallmark cars so we are returning customers. All done very smoothly. 6 months RAC warranty. Thanks for a great service.
+0 Found this review helpful
Luke S, March 2021
"Awful experience "
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Bought a Ford focus from this garage around 11 months ago, filled out some information online and got a call the next morning where I said "do not run any credit checks on me until I have been to see the car" to which they agreed. Then when I got there they had run my details through 4 different companies and the price of the car was £500 more than it stated online. Seeing as my credit would have taken a bash I got the car, straight away had numerous problems that still haven't been sorted, every time I've made contact I've been fobbed off. Then around a month ago after I've barely used the car due to lockdown my engine has blown up leaving me with either a 3k garage bill or to pay the remaining 4k of finance. Thanks Hallmark cars 👍
+1 Found this review helpful
Matt hall from Hallmark Car Sales Ltd in response to Awful experience
Hi Luke as per my email last night when i responded straight away to your complaint about the turbo failing after you having owned the car for a year, i am really sorry your car has developed this sudden fault. I am still awaiting a response to my email and you seem to have chosen to have a bit of an imaccurate and unfair rant on social media instead of talking to me.
We prepared the car for you back in march last year with a new mot with new brake discs and pads and new tyres which were only advisories on the mot but we did them along with the service to ensure the car left us right.
It then developed a problem with the starter motor about a month after you bought it and we immediately had this replaced without any quibble or delay. No one fobbed you off.
I am therefore a little upset to hear you say we 'fobbed you off' as this is clearly not the case
Also i disagree that The car was £500 more than quoted.
Neither did we harm your credit scoring but got you a quote for finance as you requested and then accepted without compliant or comment about this either.
Now a year later the turbo has failed and i understand your upset but think it unfair to try and make out we have done anything wrong. It is unreasonable to expect us to guarantee a used car for this length of time or to think we could have known such a fault could have occured a year down the line.
As you can see from the majority of our reviews our customers are very happy with the service we privide, and selling approx 500 cars a year for the last 20 uears with VERY FEW genuine complaints makes me feel very proud of my excellent reputation. we work very hard at selling quality cars at fair prices with good customer service.
I am truly sorry your car has broken down but would ask you remove this innacurate and unfair review.
Regards Matt
Mrs J, February 2021
"Great service."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Bought a car from Matt online. He sent me a video of the car which was exactly as seen. Excellent communication and very helpful. I would recommend anyone to deal with him. Pleasure to meet you Matt.
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Matt from Hallmark Car Sales Ltd in response to Great service.
A pleasure to meet you too Jane and appreciate the business in these COVID times...glad our simple CLICK and COLLECT process worked well for you. Enjoy your new Nissan JukeRegards Matt
Matt hall from Hallmark Car Sales Ltd in response to Great service.
Thanks again for yoir business and kind review
Hope to see you again in better times
Regards Matt
Mick, January 2021
"Very efficient service and transaction "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I couldn't have asked for a smoother transaction. I rang Matthew at Hallmark cars indicating my interest in one of his cars. Due to the Covid restrictions I wasn't able to test drive it but Matthew did send me a video tour of the car along with pictures of the log book and service details. I liked what I saw and agreed to buy. He had the car mot'd and agreed a fair exchange price on my existing car. The new car came with a free 6month RAC warranty and 12 months breakdown cover so I was more than happy. It took only 3 days from ringing to collecting.
+0 Found this review helpful
Matt from Hallmark Car Sales Ltd in response to Very efficient service and transaction
Really pleased it went so smooth and easy for you. Thanks for your business. Stay safe and enjoy your car
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