11% Reviews
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88% Recommend
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9 reviews from our car dealer reviews community
Leave a review for Hamlet Motor Company

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9 reviews from our car dealer reviews community

Leave a review for Hamlet Motor Company
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"After Service has been great for me!"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a 2012 SLK 200 just over a year ago now,i am about 15 miles from Hamlet Neston had a minor issue after the sale Tim the owner was injured and it was difficult to see him direct,but soon as he was available he sorted me out he was even willing to refund me the full price of the SLK and return my part ex and this was several weeks after my purchase so i respect that. I have in the year of owning my car popped in to view stock and they have even removed error codes on the spot if they had the time and today again removed an error code i suspect my Racechip triggered,this was done because i was an existing customer out of my warranty even for zero charge so do not believe they have no after care as when they had time they were willing to help,i would buy again from Hamlet as i think if your case is good Tim would sort you out or refund you.

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"Amazing Customer Service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

If you are thinking of buying another car, make sure you buy it from Hamlet Motors. My wife and I have recently purchased a Toyota Corolla Verso from them and was given the best customer service that I have ever experienced. All Of the staff, especially Stuart the sales advisor were very friendly and helpful making it a smooth trouble free transaction. After driving the car for a few weeks, it developed a problem with the driveshaft. We took the car back to Hamlet Motors and it was fixed without any issues, and was fixed for the following day. The fault wasn’t even covered by the warranty but it was no trouble, and they fixed it at their expense. Really happy with this dealership, it’s not often you find an honest and friendly car dealer that will go out of their way to help you. Thanks for the great customer service, we will return to buy another car from you.

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"very pleasant experience "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a range rover sport a few months ago. Has been enjoyable ever since have not had one problem with it. Was a pleasure to buy from hamlet as was aloud to look around the car with no pushy salesmen standing over me. took the car for a test drive alone after leaving my details and car keys. when i picked it up i was given a full talk thru of the controls which was very helpful. will defiantly be returning for another car in the future. Will recommend Hamlet Motor Company 100%.

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"Nightmare!"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

Disgraceful customer service, couldn't care less about helping anybody out, just makes everyone's lives hard. selling me a car with no logbook, organised a pick up (date and time) cant even mention they have no logbook so therefore it is not taxed. Around 6 weeks before actually getting the car, no money taken off but happy to give me an mot test--all of £40! When i finally got my car, it was sent back as the wing mirror was falling off and reverse sensors and stop/start did not work! For buying my first car, ive never had such a bad experience! but they do always mention they have 30+ years experience. Do not waste your time going to the garage, and do not let the other good reviews fool you like they fooled me! DISGRACEFUL! One good thing about that place was a guy called Lee, He was very helpful, reassuring and did anything to help!

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Tim Jackman from Hamlet Motor Company in response to Nightmare!

As the owner of Hamlet Motor Company I take reviews very seriously. Our customer service is second to none, please search google for all genuine reviews. In this particular case we offered the customer a full refund for the car when they came to pick it up and we realised the DVLA had not sent the new registration document. The customer chose to wait for the new document to arrive. We offered the full refund on two more occasions whilst we were waiting for the DVLA to send the new V5. The customer kept declining and said she was happy to wait. When the day came to pick the car up they suggested compensation from us. Surprising given that it was beyond our control. We offered a free MOT and future service as a gesture of goodwill.

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"Been absolutely brilliant! "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a BMW from Hamlet Motor Company and I've had no issues what so ever. The car was very clean and as described, the dealer was helpful and the car was good value for money. It has been brilliant and I would therefore recommend them.

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"Savvyshopper1963"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would have no hesitation in recommending Hamlet to family and friends as they have now gone beyond my expectations and are rectifying my problem. I have found them helpful and courteous. They have even offered to help me in getting to and fro to amend my previous problem. Top notch, Thankyou

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"Hamlet motor company"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The service from Hamlet motors was first class, if all car buying experiences were as easy and enjoyable as this was I'd be a happy man. There was no salesman nonsense, no hard sell and the Land Rover I bought had all its documents. They agreed to MOT the car to save me the trouble in a few months and cleaned it inside and out as well. I'll be going back to them for my next car.

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"Mark"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Hello. unless you're in the market to buy brand new, then buying a pre-owned car can be a bit daunting. Thankfully, after a bout of terrible cars associated with terrible dodgy car dealers, I came across a car from Hamlet Motor Company in Neston, South Wirral. What a breath of fresh air! This is a family-run business and has been for many years it seems. The guys in Service as well as Sales are incredibly friendly, knowledgable and attentive - and they can't do enough for you. It's not a case of 'take the money and run' here...on the contrary, these guys stand by their quality name for cars and service and then some. I bought a 56 plate Audi A4 2.0 TDi S-Line. I was allowed to take it for an incredibly long test drive, and because I left licence details and signed a form stating the time of test, I was able to go unaccompanied. This is important as other dealers chat all through your test drive causing distractions - this means you could miss vital problems. As it was, this car was top notch on the drive and so I bought it. On collecting the car, Paul was thorough in every aspect and the car came with a very comprehensive 3-month warranty, HPI certificate, full valet, service, 12 month MOT - and he'd even had two new good quality tyres fitted to the front wheels. After having lived with the car for a couple of days, I noticed the switch of the front driver's electric window was broken, the jack was faulty and there was a slight blow in the exhaust where it meets the manifold. Paul and Lee simply told me to bring the car back and that they'd order a brand new full electric window unit, new jack and repair the exhaust problem - which they did and in a speedy, efficient and professional manner. I love my car and love it all the more knowing I've bought it from a motor dealer that cares as much about its customers as it does its cars. I can't recommend them enough. Their main products are German; Audi, BMW, Mercedes, VW and Porsche, but always have a look if you require anything else because, as I've learned in the past, it's as much about the dealer as the car your buying that really makes the difference.

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"Fiat buyer"
4.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I thought I would leave a review for Hamlet Motor Company because I thought they provide an excellent service for car buyers. The owner of the business, whose name escapes me, handled my sale and did an excellent job by providing great customer service, a no pressure environment and honest advice throughout. I had a minor problem with the door handle coming loose and although the repair wasn't the quickest, they did resolve it for me!

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Dealership Information

Hamlet Motor Company is an Independent dealership that is based in Nelson. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
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Car Hire
Car Leasing
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GAP Insurance
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Ratings
9 reviews4.5 out of 5 stars — Rated Excellent
Excellent
8
Very Good
0
Average
0
Poor
0
Terrible
1

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Contact Information

Address

Hamlet Motor Company
Liverpool Road
Nelson
South Wirral
CH64 3RH

Get in touch

01513530888
http://www.hamletmotors.co.uk

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Dealership Statistics

88%
Would recommend this dealer to family and friends
88%
Thought the dealer was knowledgeable and helpful
87%
Thought issues were resolved quickly and easily
11%
Percent of reviews responded to by this dealer

Additional Information About Hamlet Motor Company

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