This is the email I sent to Harold Wood Audi to which I still haven't had a reply/apology. I just wanted you to know that your dealership missed out on a sale to the value of £32,000. I came into your showroom (you’re less than 10 miles from my home) with my wife and was made to feel like I couldn’t afford one of your vehicles, this was based on the way I was dressed (jeans and a polo shirt) and on my wife’s car, a Fiat 500. I was promised I would receive regular updates on what cars had become available for sale but didn’t get a single email. I did explain to the ‘sales’ person that my car, a Range Rover Vogue, would be used in part x but I was waiting for it to be repatriated from Spain. Last month, bought a Q7 (which I’m loving) for £32k., the sales person, was a joy to work with and I am happy that she has earned a decent commission from my sale. I clearly can afford one of your vehicles but unfortunately for you, it will be a cold day in hell before I set foot in your showroom again. Your sales people could do with learning that, you should never judge a book by its cover.

I took my Audi to Harold Wood Audi and received excellent service The staff are very helpful and professional. Thanks to you all.