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18 reviews from our car dealer reviews community
Leave a review for Hartwell Grimsby
Leave a review

18 reviews from our car dealer reviews community

Leave a review for Hartwell Grimsby
Leave a review
"Your van driver is a moron"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Undertaking, cutting people up

"Poor after sales treatment"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a one owner, five year old Mondeo, 43k on the clock from Hartwell Grimsby, £13k+. It started making a slight noise that sounded like it was from the fan, shortly after taking home, although it still drove ok. After 3 months I thought I'd better investigate, and a local garage diagnosed a new water pump and timing belt was needed, £600+. When I returned to Hartwell to ask them to sort it, they offered to pay the first £200 of the job only. No warranty or guarantee. Not happy

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"Great service from the beginning "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Went in to look at a car on the forecourt and it has already sold. The staff especially Brandon went above and beyond finding us a car around the same price and had it brought from another destination. He kept us up to date all the way through. Thank you so much

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"Look elsewere"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Terrible customer service, cars unchecked , not happy to fix faults

"Very disappointed "
3.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car and all good. After that not happy, Hartwell took a £100 from my account as a holding fee for test driving the car and saying paid back in a couple of days. 15 days later and 3 phone calls still no money back. Alo promised a second set of keys, still waiting. Not a lot to recommend for after sales

"Brillant "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a new car from Michael Flatters who was really helpful and friendly. I also got a great deal!I would recommend him to anyone who's looking for a car.Thank you Michael and the hartwell team.

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"Fantastic"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had a phone call from customer services about changing my car, I explained that there was some minor imperfections with my car but the customer serviced adviser put me in contact with a gentleman called Matthew Young who started sorting out a potential newer car for me. I browsed the deal ships used car section and found an audi q2 which I really like the look of, so I emailed Matthew and he set about sorting out a PCP deal, which I was informed was at 4.9%APR instead of the 8.6%APR rate I was on on my vehicle at the time. Matthew got back to me regarding the PCP quote in which I personally decided to put extra money down as a deposit as it made the vehicle fit within my budget. However a few days passed and I was Co tacted by Connor who had taken over sorting myself out, we talked over the phone and I explained what had been agree with Matthew, a few days later I made the trip up to Grimsby to sort out some of the paperwork, which was done really quickly, I was also allowed to see my new car. A week or so later I was heading back up to Grimsby to hand over my current car and to pick up my new car, seemless drop off and pick up, Connor even took my new car and put a full tank of fuel in it which was a wonderful touch. All paperwork had the final signitures applied and I was on my way within 45 mins. Connor was and still has been excellent as I've had a couple of queries which he has promptly responded to and does everything he can to get the correct information and answers for my query. Higky recommend this dealership and Connor for the lovely experience.

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"Michael flatters"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We bought a car from Micheal. He was very approachable and a friendly guy. He was easy to talk to and sorted us out with everything we needed! If you need a car it is definitely worth speaking to him about what your looking for.

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"Brillaint."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very friendly, was very imformative, took care of myself as a customer. Very pleased with the treatment. Very pleased with mikes service. Thank you so much.

"Buying my new car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I first enquired through auto trader about a Ford s max. The guy I started dealing with was called matt. He was very helpful and reassuring and got me the perfect car which exceeded what I thought I could get and the level of customer care and service was amazing I picked the car up yesterday 14th Nov and drove 4 hours to get it all because of the amazing effort put in by Matt

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Dealership Information

Hartwell Grimsby is an Franchise dealership that is based in Grimsby. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
18 reviews3.8 out of 5 stars — Rated Very Good
Excellent
10
Very Good
3
Average
1
Poor
2
Terrible
2

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  • Contact Information

    Address

    Hartwell Grimsby
    Corporation Road
    Grimsby
    North East Lincolnshire
    DN31 1UH

    Get in touch

    01472 307100
    https://www.hartwell.co.uk/ford/contact-us/grimsby/

    Opening times

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    If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

    Dealership Statistics

    66%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Hartwell Grimsby

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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