Adrienne very competent and helpful,nothing was too much trouble for her. Also other staff polite and helpful. would recommend HARTWELL GRIMSBY.

When i bought the vehicle from Hartwell Grimsby; It was not the spec it was sold as. Was missing Alloy wheels and DAB radio, amongst other things. It was unclean. There was an old fag packet behind the drivers seat, amongst other rubbish. The paintwork was not touched up, as promised. Instead i was given a touch-up pen, which does a shoddy job of covering ships. The service book pack was missing. When replaced, the service book was not stamped. When pressed for the history, i was told that it actually doesn't have full dealership history. A pair of magnets is missing from the bulkhead, causing it to flap around and back against the bulkhead while driving. 8 months later i am still waiting for these parts. --------------------------------------------------------------------------------------------------- 8 months on from purchasing my vehicle - due a service. --------------------------------------------------------------------------------------------------- I could not be more disappointed with the way i have been dealt with. After 4 days and around 15 phone calls, i was STILL unable to book in for a service. I was told that i needed a Major service. Then i was told its an interim service, at half the price. Then i'm told that it actually needs the full service to maintain the warranty. After all that they then inform me that there is no warranty on the vehicle! I spoke with 6 different people, of which 5 never rang back when they said they would. Every time they did call me back, it was a new person that had no idea what was going on and i have to spend another 10 minutes explaining the issues again. I was told that i would be offered a discount of the service to make up for some of the other problems, then, when trying to book 2 days later, i'm told that i have to pay full price. There is no internal communication in this dealership. Sales don't speak to service, and service clearly don;t speak to each other. You will get, if you are lucky, a mediocre service from this dealership. If, like me, you are not, you will get bounced around between departments for days before going elsewhere. Really is a joke of a dealership. Avoid at all costs.

Fantastic service from start to finish. Friendly helpful throughout would recommend Frank on the commercial side 💯. Most definitely would return to Hartwell Grimsby when we exchange . Thank you Frank

I have once again bought a new car from Hartwell in Grimsby. They are really professional and very helpful. I dealt with Matthew this time and he did his upmost to make sure my buying experience was easy. Nothing was too much trouble. He organised the change over of my number plates aswell as gave me a full tank of fuel. Couldn't have asked for more. Thank you Matthew and the Hartwell team.

Matthew and Bradley at Hartwell Grimsby were very helpful

Having refused to take delivery of the car when it arrived, the delivery driver contacted the salesman who informed us that he would arrange for the car to be upgraded at a local (to us) branch of the firm. This has not been done by Hartwell Grimsby. The sales manager has now offered to send a stand alone sat-nav unit by post. The car has less features than the car we part exchanged, despite the salesman assuring us that it equalled the older model.

couldn’t of asked for a better experience with Grimsby hartwell. Darren from sales did everything he could to ensure the car was what I want! He got me a great price including a free car key cut (due to only one key to hand) filled my tank right to the top as directed by the manager ( also another great guy) we also got three years warranty for a great price too!!! Really can’t complain at the overall product very HAPPY!! Before leaving Darren went and sat in the car and gave me a quick how to use the inside which was fantastic again he gave up a lot his time to ensure I was leaving happy In which I did Theses guys go by what you want not what they need to sell I didn’t once have to hear about pcp as I straight up told them I wasn’t interested Definitely recommend GRIMSBY HARTWELLS FIVE STARS !!!!!!!