Purchased a Freelander from this garage in may. It had an air con fault and oil leak which James the owner of Harvey Lane Car Sales promised to sort. They changed rocket gasket and re gassed air con but when it returned it had developed an idle fault, hill decent was not working and it had developed a grinding noise in reverse!. we have been delayed by the garage for repair time and time again and now he ignores all phone calls and emails. When he was visited by my partner he was rude and refused to put the faults right. He now has asked for us to call again at end of the month? Another delay tactic I feel. Avoid this place like the plague unless you like hassle. *********I wouldnt normally update a review but the below has left me feel the need to do this**********When purchased i was told the vehicle had, had the oil leak sorted and the air conditioning had been done. I purchased the car on the 9/5/15. I complained about the air conditioning fault on the 10/5/15. We then arranged for it to go back to Harvey Lane on the 21st May 2015 with a member of his staff. In the confirmation email to Harvey Lane Cars dated 14/5/15 we had mentioned that the HDC failure light along with traction light came on intermittently and there was also a smell of burning rubber. Also stated in an email on 20/5/15 the vehicle still had an oil leak. (we had been told when we purchased it that he had had this problem sorted out). Dropped car off as arranged with garage and they had it for a week, we then picked up the car from the garage that had done the work on it on the 28th May 2015. We then realised they had caused yet another problem as it now had a problem with the idling as mentioned in an email to Harvey Lane Cars on the 29th May 2015. So yet again it was arranged for us to take it in again. This time it was dropped off to them on 2/6/15 we hadn't heard anything so we emailed Mr Powles and he sent back an email, quote "I will make sure it Ok and up to scratch" Cheers James. Picked car up again on the 15th June and it still wasn't sorted, in the time they had it they had used all the fuel (nearly a full tank). Left peanuts in the glove box and all the seats were down in the back. 17th June, we emailed and asked for it to be refunded as it does not seem to be getting sorted and we were told we could exchange it for another car, but quote "We don't do refunds". Email was from Mr Powles on the 17/6/15. 25/6/15 we had a independent diagnostics test done and it came up with faults. We spoke to Mr Powles and told him this and since then he has been fobbing us off by not replying to emails or phone calls. We said we had two weeks holiday in august so we could drop car off, but he was not conveniently able to get it sorted then as he was off for 3 weeks holiday and would not be back till the 29/08/15. So in the mean time we have been to an independent garage and have got a letter stating that the air conditioning does not work, vehicle idles poorly and at times cuts out/stalls when engine is up to temperature. Also hill decent does not work. This was done on the 15/8/15. So I fail to see where I did not have a problem form the word go with this vehicle and his previous comments that I had not done anything for two weeks can all be disregarded as I have email evidence of everything I have stated in this review. I do not appreciate being called a liar thank you Mr Powles.