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clean and tidy car bought a jag had issues with key fob mention it a few times the salesman said it was me as he tested it and it worked it would not work for me which made me feel like an idiot . when i got home it would not work at all i looked up a key fob specialist who came down a few days later and confirmed what i told the salesman that it was the fob and not me for a new fob cost me £125 extra Which proved i was right and when i went to fill up the diesel cap was broken so i had another £13.99 expanse it not the cost that annoyed me but the salesman making me feel like an idiot after 40 years driving
Haverhill Car Xchange from Haverhill Car Xchange in response to car good service bad
Hi Ashley Thanks for taking the time to leave a review. I’m sorry you have experienced an issue with your key fob. As you knew, we have owned the car ourselves for over a year and we have never experienced a problem with the key. I have spoken to the guy who handed the car over to you and he confirmed that every time he tried the key, it worked, to which you were present. However, if you were still having problems when you got home, you should of called us and we would of rectified the issue. We sold you the vehicle on Christmas Eve and you requested collection before the new year. We made special arrangements to get our mechanic in to get this done for you. It’s disappointing you feel our service was poor, as I believe we went over and above of what a lot of car dealers would do, in getting the car ready during the Christmas period to accommodate you. Having said all that, I am pleased you are happy with your new car.
Needed a wheelchair accessible vehicle ..Haverhill car xchange had a suitable one at a good price. Could not get taken there in my Powerchair so delivered to Home address to inspect... over an hour away Car Arrived on time PowerChair would not get in properly without a rear seat removed Car taken back to garage Rear seat removed and Car delivered the next day Highly recommend the garage Will be looking at a replacement car for daughter soon
Arranged to view vehicle and given approx px over phone..got there and they had arranged another viewer at same time so both could try and then offered £500 less than originally suggested...walked away immediately
Haverhill Car Xchange from Haverhill Car Xchange in response to Avoid...try’s to do bidding war
Hi I am sorry to hear you felt you were involved in a bidding war. This, however, was not the case. You were given a rough part exchange Guide price over the phone. You made an appointment to come and view our car and so we could view yours. Unfortunately, upon inspection of your vehicle we found the condition to be different from the ‘immaculate condition’ you described. We allowed for Cost of the paintwork required and adjusted the price offered accordingly to which you declined. You are correct in saying that we had another customer turn up to view the vehicle just after you did, however they didn’t test drive the car until after you decided we were trying to ‘rip you off’. At this point you threatened us by saying you would leave us bad reviews to which we walked away. However, we hope you managed to find the car you were looking for. Best regards Haverhill Car Xchange.
Professional and courteous. These chaps are very knowledgable and not at all pushy. Also, a great range of cars to choose from (no bangers here). Would happily recommend Haverhill Car Xchange.
I bought my Car from the guys at The Haverhill Car Exchange back in May this year, Lee and Roger and the guys have been really amazing, they cant do enough for you...I'm so happy with my Car and I really highly recommended them to everyone...Fantastic service, fab guys xx
I bought an ‘08 Seat Leon from these guys nearly a year ago. As soon as I took it on a fast road it made an awful noise from the gearbox. I returned it straight away and they took it to ‘the local garage they use’ to have it looked at. I got it back with the promise that they had put a reconditioned gearbox in it. This alleged reconditioned gearbox was filthy and I argued that it didn’t look like it was anything other than a second hand one from a breakers. Again I was assured it was reconditioned yet I was only given a 3 month warranty and no proof of the source of it. Now, some 11 months on I have just had to spend nearly £900 on gearbox bearings. Something that wouldn’t have happened on a recon box. So now I am considering legal action. Not to be trusted and I will never ever go there again or have a good word to say about them.
Staff from Haverhill Car Xchange in response to Avoid at all costs
Hi We are sorry to hear you are disappointed with the Service provided. All our cars are checked over prior to being sold and no issue was found. The car was also Test Driven by yourself prior to deciding to purchase. However, from time to time, second hand cars can develop faults, hence why we provide a warranty. Once the issue was reported, we acted promptly and had the car back and checked. We found the Gearbox to have a very slight noise in a high gear. Even though we would expect a car of 10/11 years old to show some signs of wear and tear, we decided to replace the Gearbox under our Warranty, free of charge. By law, we are only required to replace parts like for like. As the car is not new and is used, we can replace with used parts. Baring this in mind, it would of been no advantage to ourselves to have lied and mislead you. We pride ourselves on excellent Customer Service and get plenty of repeat custom due to this. I can only apologise if you feel these standards wasn't met. Haverhill Car Xchange
We purchased a lovely Astra SRi in February. It has been great. We left a deposit then the car was Serviced and Mot'd and went through the workshop. Within a couple of days the car was ready to collect. We were never hassled, and all the staff were helpful and polite. The price we paid was also brilliant. We would definitely recommend Haverhill Car Xchange
Thank you to Haverhill Car Xchange for all your extra help and effort when purchasing my Ford Focus titanium. I felt very happy with the experience which is what I wanted as I am due a baby soon and the security and extra efforts to make me feel comfortable was amazing from the dealers. Thank you very much :)
FROM MY FIRST TO LAST CONTACT WITH HAVERHILL CAR XCHANGE, THE SERVICE WAS GREAT. ARRANGED TO VIEW A CAR, FORD FIESTA, TO PICKING IT UP THEY WERE FANTASTIC. NO HARD SELL, CAR WAS SPOTLESS. GOT A GOOD TRADE IN AND PAID A BRILLIANT PRICE FOR MY CAR. THIS PLACE IS WORTH A VISIT, YHEY HAD A GOOD SELECTION, ALL FAIRLY PRICED AND IN GREAT CONDITION. THEY GO OUT OF THERE WAY TO MAKE SURE YOUR HAPPY. SOME OF MY FRIENDS SAW MY CAR AND ARE THINKING OF CHANGING THEIRS. SO, THANK YOU lEE, Paul AND RICHARD. LOVE THE CAR. (so does Lyn)
Haverhill based Haverhill Car Xchange are a used car dealership offering a variety of vehicles throughout the Suffolk area. Honda Jazz, Citroen C3 and Renault Clio are just some of the cars that they have in stock and they also provide finance packages and part exchange.
Manufacturers: Sells a variety of makes and models
Haverhill Car Xchange
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