Haverhill Car Xchange reviews, Haverhill
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81% Recommend
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11 reviews from our car dealer reviews community
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11 reviews from our car dealer reviews community

Leave a review for Haverhill Car Xchange
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"Very Impressed"
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was very impressed with the service I received from Haverhill Car Xchange. I bought a Vauxhall Astra back in August. They cleaned the car for me while I was signing all the paperwork and the car was very cheap! I have only had one minor issues but I just got it resolved myself. I would very highly recommend this dealership and I am very happy with the car.

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Lee from Haverhill Car Xchange in response to Very Impressed

Hello Thanks for your very kind review. We try hard to provide a good hassle/pressure free sales environment selling at below market value where possible. Kind regards Haverhill Car Xchange

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"Bad service"
3.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a Mercedes from here back in July. The car is great but the dealer was no help at all, didn't show me around the car or explain anything. The car was clean and good value for money and up to now I have had no issues with it. I wouldn't recommend this dealership due to their poor customer service.

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Lee from Haverhill Car Xchange in response to Bad service

Hello, Thanks for your review. We don't believe in pressuring any of our customers so prefer to let the customer have a good look around the car on their own. We are always near by to answer any questions when required. This works for 99% of our customers and keeps plenty returning. I'm sorry this didn't work for you. However, we are very pleased you are happy with your new car. Kind regards Haverhill Car Xchange

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"Ford buyer"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

They were really good! I bought a ford focus back in June. The car was really nice and clean, in great condition and had a fresh MOT. The only small issue I had with the car was an issue with the radio but they got it sorted as quick as they could. Overall, I am really pleased and would highly recommend this dealership.

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Lee from Haverhill Car Xchange in response to Ford buyer

Hi, Thanks for taking the time to leave us a review. We are very pleased you are happy with the services received, as well as being happy with your new car Kind regards Haverhill car Xchange

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"Hyundai owner"
4.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a Hyundai from this dealer back in may and They were very good. he car had some minimal cosmetic issues but nothing serious. it was good value for money and drives great. I would recommend them.

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"mrs W"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a mini from car xchange, lovely looking car but came with a few problems all of which were resolved with no quibble. I would happily recommend to anyone looking for used car. I was treated with fairness and respect. Thank you Roger and Lee.

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"Charlotte"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Have now bought two cars from these great men, both times I was able to take the car within a day or so. Very helpful, approachable. Even taxed my car online for me , so I was able to drive it away

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"lost trust"
2.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Done a part exchange, day of swapping came and all went well. Paid extra money, signed all paperwork, taxed and insured new car ready to drive home, this was until the guy said he wanted to just take my old car for a spin (don't know why he didn't do this first). He came in from starting the engine to inform me something was wrong with the belt and he can't take it after all as it is unsaleable in this condition. Long story short, I was coerced into paying more money to fix it in order to drive my new car home. Looking back I should have refused as a deal is a deal, especially as everything had been paid and signed surely? Feel that the whole experience at Haverhill Car Xchange was not very professional and would not go back there, on the plus side I now have a great car.

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Haverhill Car Xchange from Haverhill Car Xchange in response to lost trust

i'm sorry to read this review as we try our hardest to please all of our customers. We do ask at the point of sale, on all part exchanges if there are any faults/problems with the vehicle you are bringing in. Unfortunately when driving the car there were issues found and this then affected the price we could give you. The extra money was just a 50% contribution towards what the job was going to cost to rectify. If you were unhappy at this point, you could of pulled out and your deposit would of been returned. We are however pleased that you are very happy with your new car we sold you.

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"Saab customer suffolk"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The car I purchased from Haverhill Car Xchange has been problem free so far, The man I dealt with on the day was a good bloke, he was very helpful and I couldn't fault his service. 5 stars and a recommendation.

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"Haverhill Car Xchange review"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a car in April this year from Haverhill Car Xchange. Once the paperwork was sorted everything went really quickly, nice quick turnaround, the car which I bought was a Citroen and this was cleaned and ready to go on time, I'm happy with the car and the dealership, no complaints. Of course I recommend them.

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"helpful car dealer"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The service was brilliant when I bought my Vauxhall, they were very helpful and very upfront about everything, the car looked great and has been driving well for a few months now without any problems, all round Haverhill Car Xchange were just really really good.

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Dealership Information

Haverhill based Haverhill Car Xchange are a used car dealership offering a variety of vehicles throughout the Suffolk area. Honda Jazz, Citroen C3 and Renault Clio are just some of the cars that they have in stock and they also provide finance packages and part exchange. 

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Warranty
Ratings
11 reviews4.6 out of 5 stars — Rated Excellent
Excellent
9
Very Good
1
Average
1
Poor
0
Terrible
0

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Contact Information

Address

Haverhill Car Xchange
Sturmer Road
Haverhill
Suffolk
CB9 7UU

Get in touch

01440 710004
http://www.haverhillcarxchange.co.uk

Opening times

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Dealership Statistics

81%
Would recommend this dealer to family and friends
90%
Thought the dealer was knowledgeable and helpful
90%
Thought issues were resolved quickly and easily
36%
Percent of reviews responded to by this dealer

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Additional Information About Haverhill Car Xchange

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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