26% Reviews
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83% Recommend
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65 reviews from our car dealer reviews community
Leave a review for Haverhill Car Xchange
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65 reviews from our car dealer reviews community

Leave a review for Haverhill Car Xchange
Leave a review
"Ford Focus"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My son purchased a Ford Focus. No hassle. Friendly service. Easy transaction. Son loves the car. Would recommend & would use again. Thanks

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"Fantastic "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great from start to finish highly recommended, Josh was very helpful from start to finish , thank you

"Easiest quickest and nicest way to buy a"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a corsa from the guys at Haverhill car exchange and it was honestly the most easiest thing to do, they were very helpful polite and professional. The car is amazing and was throughly cleaned before I collected it along with a service and once over by a mechanic. I would highly recommend these guys to get a car I know in the future I’ll be back.

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"Amazing service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a jaguar xf of Lee and his team great experience from start to finish

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"Great experience "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great service from a great company

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lee creighton from Haverhill Car Xchange in response to Great experience

Thanks for buying another car from us Jack and taking the time to leave us a review. Always a pleasure to deal with you.

"Avoid these dodgy car dealers"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Haverhill car exchange - Sturmer rd. BEWARE !! They advertise themselves as a highly rated car dealer but are anything but. We bought a car from them 5 months ago and the exhaust fell apart after 2000 miles. It turned out the car had failed the mot 4 days before purchase, and they did a bodged temporary patch on it to get it through the mot, which barely lasted 2000 miles for the same thing that it failed on. After they said they would look at it they ( after a month of having the car ) replaced the rear exhaust and we were charged for clearing the dpf and replacing a pressure pipe. We thought ok as long as the car is working now, so paid them for their onsite mechanic to finish the work, and collected the car, having told us there were no error codes showing. On the journey home within 20 mins 2 errors showed up on the dashboard, so they clearly hadn’t tested it at all. Their comment, well it’s a 2nd hand car, so you have to expect this, even though all the problems have been exhaust related which was the problem that failed the mot before purchase. They have been a nightmare to deal with and we still have a car that we can’t use, without spending even more money on it. Do not waste your money with these guys, what you buy from them is likely to be a money pit.

lee creighton from Haverhill Car Xchange in response to Avoid these dodgy car dealers

Let me add some truth to this review Marc. Your son purchased a 1 Owner, Full Service Service Nissan Juke in December 2022. We agree to place a new 12 month Mot on the vehicle prior to collection. The car failed due to an exhaust blow from the rear section. We repaired this and the vehicle passed the Mot a couple of days later. Over 5 months and in excess of 2,000 miles later, you are trying to reject the vehicle as you have got a DPF issue and are trying to say it was due to the exhaust. As both us and and your own Garage have told you, this wouldn't cause a DPF issue. Dispute this, we agreed to collect the vehicle from your Garage at our cost to check the exhaust. We sent our Mechanic to collect your vehicle. On arrival he was met by the Garage Manager who explained the vehicle had been recovered by the RAC previously for a split pipe. And instead of waiting for the repair, you continued to use the vehicle against the RAC and Garage advice, which has then caused the DPF to block. Dispite this information that hadn't been disclosed, we took the car back to our workshop. On inspection, the middle part of the exhaust had now failed and not the part we repaired. Out of goodwill, we replaced both the middle and rear section free of charge. We also tried to assist you with the DPF issue, getting a clean and a new pressure pipe fitted at a Trade cost - charging no Labour to fit this. We also noted there was a Glow plug code stored so we changed these free of charge also. However, the light returned and you carried on being abusive and rude towards us and refuse to listen to anything you are told, so we have declined to help you any further.

"Amazing service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Quick and easy, straight forward, nice men!

lee creighton from Haverhill Car Xchange in response to Amazing service

Thanks for your kind review Kevin

"Excellent "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great service, highly recommend

"Good "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased car for my wife. The price was fair and car was very good condition. Very please with Customer service received form start to collection

lee creighton from Haverhill Car Xchange in response to Good

Thanks for taking the time to leave a nice review.

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"Awful, don’t waste your time"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I will admit that when buying the car they were quite helpful. As soon as I let them know there was a problem (straight after I bought the car) they have given nothing but awful service. Extremely rude and disgusting behaviour. I wouldn’t waste your time; there are plenty of other garages I have been to, all are far better!

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Haverhill Car Xchange from Haverhill Car Xchange in response to Awful, don’t waste your time

Olivia, thanks for your review, albeit a disappointing one-star. In your instance, a team member agreed to meet with you outside business hours to resolve your problem. Unfortunately, you arrived over 20 minutes late for the appointment (verified by CCTV), by which time our team member had left. As I understand it, you then proceeded to send abusive and accusatory text messages and continue to still do so.. The team have since attempted to contact you at least 6/7 times without a response. However, you still feel the need to send abusive emails. In this instance, I feel we have gone above and beyond to solve your problem. However, we will tolerate abusive behaviour towards our staff.

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Dealership Information

Here at Haverhill Car Xchange we pride ourselves on the quality and value we offer each and every one of our customers. Although we are a new business, we have over 16 years experiance providing our customers with a excellent non pushy sales service and aftersales.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
65 reviews4.5 out of 5 stars — Rated Very Good
Excellent
53
Very Good
4
Average
2
Poor
3
Terrible
3

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  • Contact Information

    Address

    Haverhill Car Xchange
    Sturmer Road
    Haverhill
    Suffolk
    CB9 7UU

    Get in touch

    01440 710004
    http://www.haverhillcarxchange.co.uk

    Opening times

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    Dealership Statistics

    83%
    Would recommend this dealer to family and friends
    26%
    Percent of reviews responded to by this dealer

    Additional Information About Haverhill Car Xchange

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
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    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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