Traciesm, March 2019
"Great deal very much recommended "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Nice and easy transaction by polite and courteous sales person. No hard sell was just what i wanted. Very propt and professional. Would highly recommend. They beat my quote from we buy any car and was happy to let me search on their compute. Thank you just what was needed.
+2 Found this review helpful
Aftersales from Hearsall Common Car Sales in response to Great deal very much recommended
Wishing you many years of Happy motoring.
Michael G, March 2019
"Very bad attitude to a customer "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
So i tried to contact Hearsall Common Car Sales through the chat they have online. I asked if they could email be a quote on my trade in as the garage is around 100 miles away . I got no reply from the so i asked again the next day still no reply, So i asked again the next day and still no reply. So i contacted them on facebook chat. The person that replied was ok to start with but then became more and more rude. My car in a mini clubman cooper s very low miles. I contacted WE buy any car 2 months ago and they had offerd me £3700 for the car. A locale to me garage has offered me £4100 for the car against a £18000 evoque but the car was not the colour we want. So i was expecting an offer in this ball park. But they offered me £2700. I pointed out that is was quite low and there was an example of the same car with the same miles on auto trader for £7999 I even linked him the the auto trader add. and im looking for around £4k against an £18000 car. his reply was "HAHJAHHHAHAHHA HAHHAHA CRACK ON M8!! Thanks for the laughs take care and good luck! ... AND hahaha m8 jog on and fantasise on someone else’s time cheers and good luck! "
How very professional, They just lost a £18000 sale to a potential customer .
+6 Found this review helpful
Mark, January 2019
"Can't fault them "
4.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I purchased a 07 Lexus from Hearsall Common Car Sales just after Christmas,after driving it away there were a few intumitant faults that were not picked up on the test drive,there was a issue with the electric windows and the cars sound system,I informed them and they apologised explaining they were not aware of them either and rectified straight away replacing the switches and fitting another amp,I have seen the bad reviews but I can only say my experience has been a pleasant one,would deffo use again
+8 Found this review helpful
Aftersales from Hearsall Common Car Sales in response to Can't fault them
Thank you for shopping at Hearsall common car sales.
Shane, September 2018
"Great sevice , helpful staff "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Recently purchased a vauxhall insignia from hearsall common car sales. The whole experience was pleasant they have a great range of cars to suit all budgets. They went out there way to prep the car to a great standard and helped me have a stress free purchase even down to taxing my car. Would recommend to anyone looking for a car without the harrasment of pushy sales tactics.
+2 Found this review helpful
Mark B, August 2018
"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Definitely recommend Hearsall Common Car Sales, great service very pleased with the car.
+4 Found this review helpful
Jane M, August 2018
"Very pleasant and helpfull"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
We purchased a little corsa for our Son his first car. The staff were very helpfull making sure we got the right car as such a choice. He is more than happy and had it a few weeks now. We would certainly recommend Hearsall Common Car Sales.
+6 Found this review helpful
Aftersales from Hearsall Common Car Sales in response to Very pleasant and helpfull
Thank you for shopping at Hearsall common car sales.
Jade H, July 2018
"3 grand for 3 weeks"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Had a very very unpleasant experience with what we thought were a reputable garage. Found out the hard way that honesty, integrity and morality is something that has long been lacking at Hearsall Common Car Sales. The full details are too much to list but I'm happy to discuss with anyone should you want more info. But basically the car they sold had a start problem and all the garage wanted to do from day one when we contacted them was push us off to the warranty company. First contact day 3 of picking up the car. Thinking it may have been a simple fix it went in to a local garage. They were not able to identify the fault so we decided to book it in with a specialist and pay for an independent assessment on the car. Unfortunately the car didn't last that long. Less than 3 weeks of owning it the car was recovered at my expense to the specialist garage. It's in your contract check it. Because of this and the fact the car was not road worthy and was considered a danger to other road users the car was officially rejected within 28 days under consumer rights. That meant nothing to them. Long story short cut off all communication with them and pursued a claim via the credit card company.
+17 Found this review helpful
Jade in response to 3 grand for 3 weeks
Hearsall common car sales.
I have left a review now as I have my money back all out of pocket exspenses Insurance Tax the purchase price. I'm sure a campany such as Vanquis would not breach Data Protection and just give out there customer information to some ramdom caller bit silly to say we phoned them and they wouldnt confirm. But if you insist on calling me a liar I will happliy publish there award letter and while im at it the inspection letter from a 4x4 specalist. I had no problems running the car and if the car didnt have problems it would still be on the road. But sadley the car had a turbo issue valve stuck open causing thick smoke from the exhaust, The AC pump needed replacing and the fuel injectors where only running on to cylinders. All can be proved with a report and videos which i will happliy publish. As for the warrenty campany more lies. You told them You didnt want a report after they knew the car location. You wanted to collect the car and wouldnt put in writing you would refund the cost. As the law states any issues within the first 30days you are intitled to a refund. Now I will be reporting you to Trading Standards for a breach in the data protection act for publishing emails for which I have never seen before and that are fabricated
Staff from Hearsall Common Car Sales in response to 3 grand for 3 weeks
Hi Jade we are sorry you feel you have had to leave a negative review regarding your purchase in March 2018. We would strongly refute all of the claims you have made, We would also like to mention that your claim that you was refunded by the credit card company is totally unfounded as i am unaware of any credit card companies that would refund you and let you keep the vehicle and not notify the merchant. We adhere to all of the consumer legislations set out in the sale of goods act hence we have been operating for many years. We shall await any communications with any of the relevant authorities regarding your issues you feel you may have had regarding this matter. Feel free to contact us at any point if you wish to discuss anything further. Thank you.
Heather in response to 3 grand for 3 weeks
Hi jade I have read your review and my partner is having some problems with his car too, which he purchased from this place . Would really like you to contact me if possible
Reece in response to 3 grand for 3 weeks
Hi, im having same issue, what do you mean when you rejected the goods? Isit not the law they have to give your money back
Paul H, July 2018
"Good service and customer friendly."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
We had a brilliant result when we bought our new car from hearsall common. Very friendly very efficient and eager to please great selection of cars at reasonable prices would recommend without hesitation.
+0 Found this review helpful
Aftersales from Hearsall Common Car Sales in response to Good service and customer friendly.
Thank you for shopping at Hearsall common car sales.
Tracie, July 2018
"Amazing service and brilliant deal."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
We have just bought our second car from Hearsall Common Cars and are very happy with the service we received and the quality of the car and the price paid. Theres no pushy sales tactics and they have a great selection of cars. Its a very busy garage with lots going on but we felt we had a good connection with the sales guys. Overall a great experience and i would highly recommend to anyone.
+0 Found this review helpful
J H, July 2018
"AVOID! – Reported to Trading Standards"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Purchased Mini Cooper end of April 2018 from Hearsall Common Car Sales with fresh 12 month M.O.T & Safety Check.
Paid extra for a Service (£69) & 6 Month Used Car Warranty (£100).
- found 2 chips in windscreen on getting car home. Returned to garage who denied they were ever there on point of sale. Cost of one new windscreen to me (chips not repairable).
- within 3 days of purchase Front AND Back brakes ceased up – pads completely worn and needed replacing.
- few weeks later, still getting a persistent noise in back wheel so took it to my own garage for a checkover. Diagnosed as wheel bearings worn and hub needed replacing.
HOWEVER, on removing the wheel found both rear suspension arms badly bent as a result of major accident damage (probably causing wheel bearing damage in first place), making the car unsafe.
Also found:
- all 4 tyres barely legal
- brake discs corroded
- oil & anti-freeze levels at minimal level
So,
- a valid M.O.T should have flagged worn brakes, windscreen, wheel bearings, and bent suspension arms, but has glossed over them all to the point of being almost fraudulent.
- Paid for a service yet low oil, low anti-freeze, no stamp in service history booklet & no updated service reset on computer (doubt this service was ever completed)
- Worn brake pads replaced, corroded brake discs ignored.
- Damage to suspension arms ignored (they had this wheel off to replace brake pads but did nothing about it).
In summary so far repairs have cost me nearly £300 (not including windscreen & 4 tyres) and the car sold with worn brakes & seriously damaged suspension was not only unroadworthy but unsafe. If I hadn’t had it checked over (& repaired) by an Independent Garage, who knows what could have happened.
Complained twice by email and once using a template letter from Consumer Advice (sent & signed for Recorded Delivery), but they have ignored all. No apology, no reply, no reimbursement.
Disgraceful company, awful customer service, complete charlatans, reported to Trading Standards.
The more I mention this company the more I hear of bad experiences with them. Absolutely diabolical.
+11 Found this review helpful
Staff from Hearsall Common Car Sales in response to AVOID! – Reported to Trading Standards
Hi Mr Harris sorry you feel you have had to leave an unfavourable review of your recent purchase of you 12 year old Mini Cooper. Purchased in May 2018, As already explained to your self on the telephone you are more than welcome to bring you car into us for a full inspection to ascertain if any of the alleged faults are present with your vehicle at any time, I understand that you had taken your car that had been mot'ed some 4 days earlier to a friends garage who managed to sell you x4 tyres and two suspension link bars that he advised you was illegal, Altho the car had only just been mot'ed by an independent garage some days earlier you felt it prudent to replace these items without any contact with ourselves or to notify any other governing bodies i.e VOSA to question the validity of the mot. I strongly believe that if you feel these items where illegal you would have contacted VOSA and had the vehicle reinspected or at least called us to let us know as you live only some 400 meters from our premises. I'm sure you can understand that you simply cannot send us an inflated invoice for some alleged works that you have authorised on your vehicle after your friend had advised you to replace these parts and expect us to foot the bill without any prior notification, or even the chance to inspect the car. I am sorry we have not managed to meet your demands for a payment and if theres anything else we can help you with in the future please do not hesitate to contact us. Regards.
J H in response to AVOID! – Reported to Trading Standards
Dear Hearsall Common Car Sales,
Firstly my name is not Mr Harris and you have never spoken to me on the phone about the issue.
I have emailed you twice and sent letters signed for (twice) that you have ignored and never responded to.
The car was returned for repairs to the brakes which you did, but you did not repair the bent suspension arms which were found at a later date as I took it for an independent check to a reputable garage due to continued problems where the repairs were made (and the Warranty you sold me did not cover the repairs).
I did not take the car to a "friend" for an MOT, you provided the MOT, I took the car to a garage that has been well established and used by me for over 20 years to check the car over, they did not "manage to sell me tyres & suspension arms".
I provided you with photo evidence of the bent suspension arms which I still have should you wish to see them.
Tyres were replaced at a tyre dealership.
The garage I used has been nothing but helpful and isn't trying to stitch you or me up, just point out the faults.
The MOT provided by you was obviously not worth the paper it was written on.
The service I was charged for never completed.
The first I have heard from you is via the CarBuyingAdvisor site who told me you tried to get my bad review removed by claiming not only that you never sold me this car, but that all the faults were lies.
You have never as much as apologised or offered any
If you consider it good company practice to call your customers liars and to sell them faulty & dangerous cars and then deny doing so, that is just appalling. Your response here is just one lie after another.
Car Leasing Available Here
Want Your Car Delivered? Get A Quote
