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31 reviews from our car dealer reviews community
Leave a review for Heathrow General Cars Ltd

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31 reviews from our car dealer reviews community

Leave a review for Heathrow General Cars Ltd
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"Grate deals and service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We have just purchased a Mercedes Benz from Heathrow General Cars, this is the first Mercedes Benzt that we have owened. The service we received was first class, they were very knowledgeable and patient with all our questions. It was a very smooth and enjoyable process.

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+0 Found this review helpful
"AVOID AVOID AVOID"
1.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Heathrow General Cars sold me a seriously faulty car. Cost upwards of £1500 to repair within 6 months of taking ownership: EGR cooler cracked (found out the crack had been GLUED over!) split power steering pipe, manifold leaking plus more issues. When contacted they either dodged calls, constantly made excuses, promises to sort something out etc but just dragged it out until I stopped pursuing them. I am highly suspicious of all the 5 star reviews of them, and I wouldn't be surprised if they were from fake profiles.

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+0 Found this review helpful
"Do not use!"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Went to go and buy a golf and was told nothing was wrong with it, I said I have a volt reader to check the car electrics and the guy then said the alternator was broke because he knew I would find it.

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"bad"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I went to see the the car i was interested at heathrow general cars.As i arrived i saw the car in the yard with engine running.To my question why the car was running i got the answer oh i had to move it from the back. However the reason as i found out later was that the car does not like cold starts and is a pain to get it going when its cold.The friendly salesman did not say anything about that.But wait there is more, the gear box when hot changes gears like somebody is hitting you with a hammer and screams all the way from 2 to 4 gears.He did not tell me about this either..After the test drive which was on a motorway to avoid gear changes i found out that every time i started the engine a warning comes on saying environmental fault.i asked him why he did not tell me and he said i ll give money off for that.I should have walked off there and then.These people on purpose and deliberately mislead me. Waiting for your response heathrow cars.Oh and the final insult after i paid him he gives me a printed receipt with a hand written note that the car is bought as none runner.To my question why he did this he said it is the dealers way of saying you get no warrantee. One or two days later when the faults became obvious i call them but no answer,i think they made a note of my phone no.I got my son to call them and they gave him all the excuses.

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+4 Found this review helpful
"Would buy from again."
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Drake with these dealers a month ago. Went to look at one car but came home the proud ownerof a completely different one! The service I had was exemplary. The car was a reasonable price and I was given a fair deal for my p/x. The staff were honest, professional and friendly. When I picked my new car up it had been fully cleaned and was say ready for me. Wouldn't hesitate to purchase another car from these guys.

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"Stay away from this dealer"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I walked in to the Heathrow General Cars showroom and a bought a car 3 Months ago, They have described the car to be very clean and has no fault and they said you will have 6 months warranty with the car too, did not even test drove the car purchased with trust. the day I took car home realised some noise and gearbox was not normal, so went back to them and told them the problem, they said the car was parked for a while so its normal drive it for a couple of days and it should be back to normal, drove it for 2 weeks, the noise was getting worst, went back again they refer me to a mechanic, the mechanic had a car for 2 weeks and repaired of £1500, the dealer asked me to pay half I told them it should be under warranty, but they were making excuses and exe... so I agreed to pay £600, took the car hoping all should be fine but unfortunately after couple of days it was making sound again, thought of getting HPI check and saw that the car was CAT D, and checked it by another mechanic he told me that the whole engine was change on this car, the dealer never told me that the car was an accident car and engine was changed, went to dealer after all this check to get refund or exchange to another car, they told me that 3 months have gone by and you have no longer warranty which they at first told me that its 6 months, watch out when dealing with Heathrow General Cars.

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+6 Found this review helpful
"Great customer service"
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After looking around a lot I decided to purchase a car from heathrow general cars. They agreed to let me pay a deposit and hold onto the car for a month because I live in Germany and needed to fly to the U.K. And collect it. The collection of the car was very easy and all the paperwork was ready for me. After driving back the car to Germany the light came on and my local garage informed me I needed new glow plugs. I contacted the dealer and they sent me the money for the repair straight away. I am very impressed with how they have dealt with me as a customer.m and after having such a pleasant experience with them would definitely recommend Heathrow General Cars.

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+4 Found this review helpful
"Great Customer Service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great customer service happy with my purchase they know exactly what they are doing would definitely recommend this dealership

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+14 Found this review helpful
"Excellent car"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great customer service very happy with the car so far

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+20 Found this review helpful
"Brilliant dealership"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just bought a car from Heathrow general cars, very satisfied with the service provided would highly recommend.

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+23 Found this review helpful
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Dealership Information

Heathrow General Cars Ltd is an Independent dealership that is based in Hounslow. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
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Servicing
Used Car Sales
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Ratings
31 reviews3.4 out of 5 stars — Rated Average
Excellent
17
Very Good
0
Average
2
Poor
4
Terrible
7

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Contact Information

Address

Heathrow General Cars Ltd
High Street
Hounslow
Greater London
TW5 9PB

Get in touch

https://www.heathrowgeneralcarsdenham.co.uk/

Opening times

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Dealership Statistics

54%
Would recommend this dealer to family and friends
58%
Thought the dealer was knowledgeable and helpful
55%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

Additional Information About Heathrow General Cars Ltd

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Directors: XXXXXXXXXX
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