98% Reviews
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96% Recommend
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704 reviews from our car dealer reviews community
Leave a review for Herts and Essex Motor Company Ltd
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704 reviews from our car dealer reviews community

Leave a review for Herts and Essex Motor Company Ltd
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"Excellent communication"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The customer service, especially Jason, was very easy to deal with. The process was simple, and all my questions were answered. I bought the car without seeing it in person, but the pictures matched up perfectly. Two young lads delivered the car, and they were polite and professional. The communication was excellent, with updates every half hour regarding any delays. The car arrived clean. I would definitely return to this dealership and recommend them to others.

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Aftersales from Herts and Essex Motor Company Ltd in response to Excellent communication

Thanks ever so much for your review. We hope to see you when it's time for an upgrade.

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"Happy customer"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Love the Skoda. Great customer service, made sure to answer all my questions and make me feel at ease.

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Aftersales from Herts and Essex Motor Company Ltd in response to Happy customer

We'd like to say a big thank you for the review - We'lI be sure to pass on your comments to the team.

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"Over the moon"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The van is great, though it had some issues early on. However, the team at the dealership was absolutely brilliant in resolving them. I am over the moon with how everything turned out and very happy with the service. The staff were extremely accommodating, and I will certainly be using them again for every car I buy. I cannot fault the service; everything was handled with a very polite and pleasant manner. There was no pressure throughout the process. After expressing interest over the phone, I went to have a look at the van, and there was still no pressure. I placed a refundable deposit with the reassurance that, if I wasn’t happy, I could get it back. I would definitely return to this dealership and recommend them to others. The service was brilliant, and there was no pressure at all. I rate the experience a perfect 10 out of 10.

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Aftersales from Herts and Essex Motor Company Ltd in response to Over the moon

Huge thanks for your comments and 5 star review, it's very much appreciated.

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"Great on all ends "
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am still very happy with the car, and so far, there have been no issues. I purchased it for my daughter, and when a warning light came on, the dealership promptly sorted it out with no hassle. The customer service has been exceptional. I truly couldn't fault them in any way. The entire process was pressure-free, which made the experience even more enjoyable, especially since it was my daughter's first car.

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Aftersales from Herts and Essex Motor Company Ltd in response to Great on all ends

Huge thanks for your comments and review, it's very much appreciated.

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"Very easy going process"
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am very happy with the car, which has been lovely to drive with no issues so far. The customer service was excellent, with the staff taking the time to thoroughly answer all of my questions. They provided detailed information about the car and there was no pressure.

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Aftersales from Herts and Essex Motor Company Ltd in response to Very easy going process

Thanks ever so much for your review. We hope to see you when it's time for an upgrade.

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"⭐⭐⭐⭐⭐"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The experience of purchasing a car for my daughter was very positive. She is extremely happy with the car, and there were no issues throughout the process. The staff were helpful and friendly, making the experience comfortable and enjoyable. I appreciated the pressure-free environment, which allowed for a simple and straightforward transaction. Based on this, I would gladly return to the dealership in the future and recommend it to others. I would rate the experience a 9 out of 10.

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Aftersales from Herts and Essex Motor Company Ltd in response to ⭐⭐⭐⭐⭐

Huge thanks for your comments and 5 star review, it's very much appreciated.

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"Prioritise their customer service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

If and when it is time to get a new vehicle, this is the dealership I will be coming to. Everything is going perfect, no issues so far, touchwood. They answered all the questions I had and were very knowledgeable. They were extremely helpful, and everything was so smooth. They answered every one of my calls which was incredibly reassuring and put me at ease. I would 100% recommend them to anyone who wants to go to a dealership that prioritises customer service.

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Aftersales from Herts and Essex Motor Company Ltd in response to Prioritise their customer service

Thanks ever so much for your review. We hope to see you when it's time for an upgrade.

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"Straightforward process"
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very accommodating customer service from these guys. Everything was prepped for me on time, and throughout the whole sale process and handover there was no issues. It went very smoothly. Everything is great with my new Citroen, couldn’t fault it. There was no stress throughout everything, and everything was incredibly straightforward.

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Aftersales from Herts and Essex Motor Company Ltd in response to Straightforward process

Huge thanks for your comments and review, it's very much appreciated.

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"Absolutely perfect from start to finish"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Absolutely thrilled with the new Mercedes Citan. It is the most useful vehicle we have ever had and could not survive without it now. I don’t know how we did without having it. The customer service from start to finish was absolutely perfect. They were extremely professional. The car was delivered right to our door, and they were brilliant throughout. Communicated the whole day and kept us informed if there were any delays so we were aware and kept in the loop. There was no pressure, and I honestly have no complaints. We will absolutely be returning, and would certainly recommend.

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Aftersales from Herts and Essex Motor Company Ltd in response to Absolutely perfect from start to finish

We'd like to say a big thank you for the 5 star review - We'llI be sure to pass on your comments to the team.

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"Pressure-free!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am extremely pleased with the car and found the overall experience to be exceptional. The customer service was excellent, with staff that had clear communication and made sure that all questions were answered. The sale process was pressure-free. Based on this experience, I would have no hesitation in returning to the dealership for a car in the future or recommending them to others.

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Aftersales from Herts and Essex Motor Company Ltd in response to Pressure-free!

Thanks ever so much for your review. We hope to see you when it's time for an upgrade.

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Dealership Information

If you are looking for great savings on quality used cars in the Hoddesdon area , then you have reached the right place. Herts And Essex Motor Company Ltd are a specialist used car dealer based in Hertfordshire . We are proud to offer you a first class customer service and very competitive pricing, so please browse our stock list. At Herts And Essex Motor Company Ltd we stock a range of used cars to suit all budgets and lifestyles so we are sure to have the right car for you.

If you are looking for a second hand car in Hoddesdon , then don't delay, call us today to book a test drive. In order to offer cars to suit everyone we make sure that we update our stocklist regularly. It is therefore always worth giving us a call, even if you don't see what you are looking for on our website.

We realise that buying a car can be a daunting experience, but don't worry, we are well established within the Hoddesdon area and come with a great reputation. Furthermore we offer excellent advice and experience on vehicles and vehicle maintenance. Our friendly staff will go the extra mile to guarantee that you receive the advice you need. This is the reason why many of our customers keep coming back to us.

At Herts And Essex Motor Company Ltd we don't just sell cars, we do everything possible to get you driving your perfect car. Why not come along to our dealership in Hoddesdon? We look forward to meeting you!

We Offer Click & Collect 

Delivery can be arranged - Please call for further details

Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
704 reviews4.8 out of 5 stars — Rated Excellent
Excellent
628
Very Good
72
Average
0
Poor
1
Terrible
3

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    Contact Information

    Address

    Herts and Essex Motor Company Ltd
    Unit F Belcon Industrial Estate Binngley Road
    Hoddesdon
    Hertfordshire
    EN11 0NX

    Get in touch

    01992 466655
    http://www.hertsandessexmotorcompany.co.uk/

    Opening times
    Mon By Appointment only
    Tue By Appointment Only
    Wed By Appointment Only
    Thu By Appointment Only
    Fri By Appointment Only
    Sat By Appointment Only
    Sun By Appointment Only

    Dealership Statistics

    96%
    Would recommend this dealer to family and friends
    98%
    Percent of reviews responded to by this dealer

    Additional Information About Herts and Essex Motor Company Ltd

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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