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Hi just bought 2 great vans on Friday from Rupert to add to are fleet a real great family company Simon Armstrong
RUPERT FOSTER from Highfield Vans in response to Great service and good vans
THANK YOU SIMON FOR A HONEST REVIEW ON HIGHFIELD VANS
After viewing on 2 occasions I Recently purchased a 2018 Ford Transit connect Van from Highfield Vans for a agreed price with Rupert, Having put down a deposit on Friday 12th March 2021I arranged to pick up the van and pay the balance in full the following day Saturday 13th March 2021, En route to Highfield Vans on the Saturday morning I noticed the van was on the road being driven by Rupert and Nigel in the passenger seat, On arrival at the Garage I called Rupert and was told they were just out picking up another van and they would be approx 20 minutes, Rupert then arrived back at the Garage in another Van and rushed me into the office to finalise the outstanding balance, Minutes later Nigel arrived back in my van, By this time I’ve payed for the van in full, To my disbelief I found the van to be heavenly scraped on both offside rear and front nearside also covered in mud and fuel almost on Red, Also the spare wheel and holder mechanism had been taken, When I originally viewed the van it was immaculate and there certainly was no damage, When I approached Rupert about this, he point blankly denied all knowledge and frankly didn’t want to know, I’m obviously very disappointed with the fact they had used the van after they had sold it to me, Also I was in line to purchase more vans for my business from Highfield Vans, I have since E mailed Rupert to ask for some allowance towards the repair cost, But sadly he choose to ignore my E mail, (Not very Professional) I would have much appreciated if they had just said there had been a incident rather than just Deny all knowledge! I now face a repair bill! (Potential purchasers be aware)
RUPERT FOSTER from Highfield Vans in response to Re Ford Transit Connect
ALL VANS AT HIGHFIELDVANS LTD ARE HPI CHECKED AND CLEARED BEFORE RETAIL SALE. SOME USED VANS WILL HAVE MINOR MARKS TO THE BODY WORK.MR LOWERY WAS GIVEN £495.00 DISCOUNT FOR THE LITTLE MARKS THAT WERE PRESENT WHEN HE INSPECTED THE VAN ON 2 OCCASIONS AND HE POINTED OUT THERE WAS NO SPARE WHEEL IT WAS AGREED BY NIGEL AS WE HAD GIVEN HIM £495.00 DISCOUNT WE COULD NOT INCLUDE THIS WITH THE VAN AS WELL AND HE AGREED TO SUCH CONTRACT OF SALE .MR LOWERY SEEMS TO HAVE AMNESIA HE DID NOT ARRANGE WITH MYSELF TO COLLECT THE VAN ON THE SATURDAY AND HAD JUST MENTIONED THAT HE MAY BE ABLE TO GET A FREIND WITH A TRAILOR TO PICK IT UP POSSIBLE ON THE SATURDAY. NIGEL DID NOT DAMAGE THE VAN ON SATURDAY MORNING. MR LOWERY AND FREIND PROCEDDED TO LOAD THE VAN ON TO A CAR TRANSPORTER TRAILER WHICH LOOKED LIKE SOME THING OUT OF LAUREL AND HARDY MOVIE.MR LOWERY SHOWED ME THE MARKS TO THE PLASTIC BUMPER CORNER O/S/R TO WHICH I SAID THEY WERE PRESENT WHEN THE VAN CAME IN AND I WALKED BACK TO THE OFFICE TO GET THE PICTURES UP ON OUR COMPUTER THAT WE STILL HAVE ON HARD DRIVE.WHEN I RETURNED TO ASK HIM TO STEP INTO OFFICE HIMSELF/TRAILER AND MATE HAD GONE. WE HAVE NOT RECEVIED A EMAIL FROM MR LOWERY AND IF HE WOULD LIKE TO RETURN THE TRANSIT CONNECT I WOULD QUIET HAPPLY REFUND HIM FOR A NICE 1 OWNER VAN THAT HAS GONE UP IN VALUE FROM MARCH TO APRIL BY £500.00 IN THE CAP GUIDE PRICE.
After looking for weeks and visiting other dealers I came across Highfield vans, I am so glad I did, the service I got was first class, no pressure and plenty to view. Both Rupert and Nigel were excellent in the way they handled the purchase and communication. My first van ever and nothing was too much trouble for them, also very helpful with after sales... I have recommended them to friends already, cheers guys...
RUPERT FOSTER from Highfield Vans in response to First class
Thank you for taking the time to do a review on highfieldvans Rupert foster
Excellent all round dealership good quality vans and at a fair price and very nice people that are always there to help even months after buying from them nothing is a problem. Highly recommended you don’t get this service from other dealerships these days.
rupert foster from Highfield Vans in response to Excellent 10/10
Thank you Steve for taking the time to do a review on highfieldvans Rupert foster
Great van at a good price, very helpful. Also got an email when I got home giving a 6month warranty, which I did not expect. Would highly recommend
rupert foster from Highfield Vans in response to Brilliant!
Thank you Robert for taking the time to do a review on highfieldvans Rupert foster
Great service from Rupert, being in the motor trade his vehicles are really well priced. I did have a small issue which was resolved instantly. Very happy customer who wouldn’t think twice about referring friends and family to High field vans.
rupert foster from Highfield Vans in response to Great service
Thank you Wayne for taking the time to do a review on highfieldvans Rupert foster
I called high field vans regarding a 64 plate transit. As I was travelling from Glasgow to view it (3.5 hours one way) I asked for an honest description of the van. I was told 1 owner, FSH, clean van only thing was small bit of trim missing. Upon arriving and looking over the van I was given a document pack and ignored. While looking over the van there was numerous small dents and paint chips, the drivers door wouldn’t shut properly and the wing was touching the door causing the paint to be chipped full length of the wing (suggesting front end damage repair). Looking through the documents I noticed it wasn’t 1 owner as previous owner bought in 2018. The hpi came back with a security watch warning also. That could be ok depending situation, however when questioned on this he pretended he had no idea what it was (sells vans daily but has no idea what this is 😂)Also when asked about the owners he tried saying that the previous owner had bought the first owners company including fleet. Total nonsense. The service history he handed me was on an a4 bit of paper. Zero stamps in logbook. When asked he said that was normal to have it on paper. I told him I could print that off the computer. There was a a checklist that the previous company done before selling the van that had all green ticks but the one in red regarding a drive belt having play was scored out with black marker 😂. He offered us a test drive but insisted on driving out and for me to drive back. 2 mins after leaving the yard there was an engine management light on and a message displaying check engine now. Then service now. I just told him to turn the van round and head back. At which point he speeded up, clearly in a petulant huff that I never turned up blindfolded. Complete waste of my time (8 hours round trip). Anybody considering buying a van from here has to swerve this guy unless you want a laugh or ripped off.
rupert foster in response to Dishonest conman
ALL VANS AT HIGHFIELDVANS LTD ARE HPI CHECKED AND CLEARED BEFORE RETAIL SALE. SOME USED VANS WILL HAVE MINOR MARKS TO THE BODY WORK. IF THIS WAS A TRUE STATEMENT THE REVIEWER WOULD REFER TO ME (RUPERT) . I BELIEVE THIS REVIEW HAS BEEN PLACED BY A LOCAL COMPETITOR VAN DEALER AND THERE IS NOTHING I CAN DO TO GET IT REMOVED. I HAVE COME TO THIS ASSUMPTION AS IT IS NOT VERIFIED THROUGH A INVOICE WITH HIGHFIELDVANS,RUPERT FOSTER OWNER HIGHFIELDVANS
Upon reading other negative reviews it is clear to see that this company lacks common morals and business ethics. I called to enquire about two vans, discussed specifics with Rupert who confirmed that both vehicles were still available and agreed to hold both vehicles for me as I was a 3 hour round trip away. When I arrived at exactly the time I specified I would be there, both vans did not exist. One he said had sold the day before, but offered no real explanation as to where the other one was. Both were advertised live on his website and are still there now. When I briefly expressed how disappointed I was and merely hinted at the cost he had unnecessarily incurred to me, he quickly became very aggressive, ordering me to leave his yard immediately. As I was leaving he continued to hurl abusive comments and names at me in front of my wife and two young children (4 and 6 years old.) This man is a horrible excuse for a human being, and operates a business to be avoided at all times. Do not support Rupert and his business “Highfield Vans”.
rupert foster from Highfield Vans in response to Complete Dishonest Conman
HIGHFIELD VANS WILL NOT TOLERATE ABUSIVE AND THREATING LANGUAGE TO ARE STAFF. MR JOHN WAS VERY VERY DISRESPECTFUL TO ARE NIGAL ARE SALES ASSISTANT. I HAD NO OPTION BUT TO CALL NORTH YORKSHIRE POLICE AFTER MR JOHN ERUPTED IN TO A RAGE AFTER I TOLD HIM THAT I THOUGHT HE WAS ASKING ABOUT THE MWB SPRINTERS WE HAD IN ARE YARD AND HE TOLD ME HE WANTED THE LWB THAT WE HAD SOLD A WEEK AGO TOTALLY OVER THE TOP THAT IS WHY I ASK HIM TO LEAVE AFTER GIVING ME VERBAL ABUSE. HE WAS THE 1 USING THE F WORD IN FRONT OF HIS WIFE AND CHILDREN I KNOW BECAUSE WE HAVE IT ON CCTV THAT I HAVE SHARED WITH NYP. SO ALL I CAN SAY IS BEWARE ANY BODY ELSE TRYING IT ON WITH HIGHFIELD VANS STAFF YOUR REG NO AND YOUR DETAILS WILL BE PASSED TO NYP AND A CRIME NO WILL BE GENERATED ENJOY MR JOHN
Spoke to guy on the phone , seemed very pleasant , when arrived seem pleasant also , as so as I mentioned about a couple of things to check as instructed by my regular mechanic, he got very offensive, and said my mechanic didn't f......g no what he was talking about , so I would not use this guy very ignorant
rupert foster from Highfield Vans in response to Sprinter sale
IF THIS WAS A TRUE STATEMENT THE REVIEWER WOULD REFER TO ME (RUPERT) NOT SOME GUY. I BELIEVE THIS REVIEW HAS BEEN PLACED BY A LOCAL COMPETITOR VAN DEALER AND THERE IS NOTHING I CAN DO TO GET IT REMOVED. I HAVE COME TO THIS ASSUMPTION AS IT IS NOT VERIFIED THROUGH A INVOICE WITH HIGHFIELDVANS,RUPERT FOSTER OWNER HIGHFIELDVANS
purchased ford transit from highfield vans had it 3 months already done 5000 miles been a very good, and i will be back for another thanks gary @genspeed racing
rupert foster from Highfield Vans in response to 5 star service
Thank you genspeed racing for taking the time to do a review on highfieldvans Rupert foster
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