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219 reviews from our car dealer reviews community
Leave a review for Highlanders GB
Leave a review

219 reviews from our car dealer reviews community

Leave a review for Highlanders GB
Leave a review
"WARNING WARNING WARNIG"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

DO NOT GO HERE OR DEAL THEM ITS A CON, YOU WILL LOOSE A 1,000 POUND DEPOSIT,I DID ,CALLED ABOUT A CAR ,I WAS ASKED FOR A DEPOSIT OF 1,000 POUNDS SO I PAID ,WAS TOLD IT WAS BEING SENT AWAY FOR ITS CHECKS WHICH WAS LIES, I ASKED IF I COULD COME SEE THE CAR THE SAID NO BECAUSE IT WAS AWAY GETTING DONE,SO THE NEXT DAY I HAD A FRIEND CALL ABOUT THE SAME CAR THEY SAID IT WAS STILL FOR SALE AND THEY COULD TEST DRIVE IT,THATS WHEN THE ALARM BELLS WENT OF,I CALLED THEM EMAILED THEM AND GOT LIE AFTER LIE,ITS A SCAM TO GET YOUR 1,000 POUNDS ITS NON REFUNDUBLE, YOU WILL CHAT TO A CON MY CALLED AJ OR ADAM ,IVE LOST MY MONEY,IM MAKING SURE YOU DONT LOOSE YOURS

Derek in response to WARNING WARNING WARNIG

I had the same experience in May last year - £1000 deposit paid via VISA Debit card - However, in August 2021 I complained to VISA via my bank and gave them the details of what happened and within a couple of days they took the money from their bank and put it in my own. Hopefully if you paid via a bank, you could do the same. Others have.

"GREAT SERVICE"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

HONEST SAE, GREAT GUYS AND THE VEHICLE WAS AS ADVERTISED.

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"Warning"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Please please please be very careful of this place if interested in a car from highlandersGB! I was asked to put £1000 deposit on a Range Rover and after I was told the car had to go for a check before been able for releasing the car. After phone call after phone call they finally answer and I was told there was a problem with the reverse camera and needed a part. After again call and call and emails with no reply I finally got through to them 8 days later! (After phoning off my partners number, it was clear at this point they was avoiding me) At this point AJ told me that the car needed a modular part and only Land Rover could programme it and he gave me a date for 15th march. 28 days after my deposit! So this date came and I had to call them yet again for AJ to say the car part still hasn’t arrived at Land Rover yet but not to worry because they are aware of it and as soon as the part arrives they can fix it. So my next point of call was to phone all the local Land Rover garages in and around Coventry and ask them all if any of them had my vehicle booked in? I gave them the reg and surprise surprise not one of them had it booked in with them. At this point I wasn’t even sure if they had the car at all. So I had to get in touch with trading standards Coventry so I could fight to get my £1000 deposit back. After again so many emails and calls with no success, I had to borrow a phone so they didn’t recognise the number (yes, they clearly was avoiding my calls) I finally got my deposit back. I think they do this regular and hope most people will just get bored of trying and let them keep the deposit. Please make sure you go and see any vehicle your interested in first before you give these anything.

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+8 Found this review helpful
"LOG BOOK"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

If you're expecting to change reg plates to a personal one upon purchase of the vehicle then do not buy from here...... Was given a invalid new keeper slip so had to go post office to tax as well. Months later still awaiting my log book and being told "OUR ADMIN DO THEM ALL AT SAME TIME" what a load of B*LLSH*T!!!!! Not to mention the month long wait to pick the vehicle up with zero communication, and body trim is such bad state than what was priced at. Never to purchase from here again............. Cowboys clearly still live in 2022!!!!!!!!!!!!!!!!!!

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"Stay away from this dealer"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Audi Q7 from them, what a nightmare. 5 days after had a breakdown on motorway. Recovered to it a local garage and had multiply issues with. I had to return the vehicle on my own expenses which is cost £300, left without a car for over a month. They didn’t even paid for the diognaise report etc… It was inspected by proffessional garage with major fault but they said that been inspected and there was a little issue and could be sorted easily with the vehicle and did put the vehicle back on sales and blame the garage for it. They backing the mot had a tailgate door problem which was not shutting and the mot was passed with no issues or advisory. Finally did reject to buy and got my money back. But had a full month with a lot of stress. “”” Just don’t buy anything from them to save time and money”””

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"Didn’t get my car for a month"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Please avoid avoid avoid this dealership! Had to go through bank to get deposit back, didn’t hear from business for a month when buying a used car! Shocking, avoid using Adam!

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"Avoid at all costs!! "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Even before the Engine blew after 30 days the garage and service was awful but was backed into a corner as they would not refund my deposit so had to take the car. Currently proceeding with court after not being able to drive the vehicle since day 32 of owning it almost 5 months ago. They haven’t responded to my solicitor which has caused further inconvenience and quite frankly made me severely ill with stress due to the financial implications.

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+4 Found this review helpful
"Great experience "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great experience. Adam took his time to source the best finance option for this sale due to its complex nature involving negative equities etc. we got there in the end and I had my new car in time for Xmas holidays

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+0 Found this review helpful
"Went the extra mile"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great service. They stayed late to handover my car.

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+0 Found this review helpful
"Very poor after sales team "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Absolute shambles of a company made my partner very unwell with stress. As they sent us a faulty car and wasn’t willing to cancel the finance on the vehicle had to call them about 100 times to get a response. Finally got it sorted weeks later after them saying they wouldn’t clear the finance avoid at all costs.

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Dealership Information

Highlanders GB is an Independent dealership that is based in Coventry. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
219 reviews3.8 out of 5 stars — Rated Very Good
Excellent
128
Very Good
34
Average
7
Poor
12
Terrible
38

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  • Contact Information

    Address

    Highlanders GB
    Lythalls Lane
    Coventry
    West Midlands
    CV6 6FN

    Get in touch

    02476935300
    http://www.highlandersgb.co.uk/

    Opening times

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    Dealership Statistics

    74%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Highlanders GB

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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